Have had the blade machine for just over 2 years. No issues, worked really well until the cooling has now packed up. Here comes the warning to future buyers. I have spent well over £1... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brought the blade countertop draught system and wow the machine is brilliant and the the beer tastes great and perfect temperature. The 8 keg is well priced and delivery was brilliant within 2 days I... See more
Ordered 2 kegs on Friday 12th, was promised delivery between 15-17th. They turned up on the 13th! Outstanding! Thanks Beerwulf.
Fantastic service, highly recommended. When my blade stopped cooling Beerwulf came to the rescue with fantastic customer service. Over and above. Beer kegs arrive when promised, great tracking ser... See more
Company details
Written by the company
Order beer online at Beerwulf! ✓ Beer delivery ✓ Free delivery ✓ Choose from over 600 specialty beers and real ales
Contact info
Stadhouderskade 80, 1073 AT, Amsterdam, Netherlands
- service@beerwulf.com
- beerwulf.com
4.0
Great
51K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2l sub machine with no use
2l sub machine with no use. Bought a sub machine for my dad as his 60th birthday present and now the subs for this are being discontinued. I’m sure many people will be in the same boat but when I contacted beerwulf to see if they would as a minimum offer some discount to be able to use it for at least a short while longer this was not acknowledged. The customer service did not see to care in the slightest, and offered for me to spend a fortune on buying another machine instead. The sub machine its self was not cheap. I feel completely ripped off by this company
15 December 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Samantha,
Thank you for your feedback.
I understand that you are disappointed with our decision to discontinue the SUB products. We can assure you that it was not made lightly - we all love the SUB and its 2L kegs here at Beerwulf.
With how the market and our customers' preferences are evolving, we have decided to shift our efforts towards different products, such as the BLADE machine and the 8L kegs.
Feel free to contact our customer support at service@beerwulf.com. Our agents will be happy to guide you further and provide assistance in this regard.
Beerwulf
Outstanding
Ordered 2 kegs on Friday 12th, was promised delivery between 15-17th.
They turned up on the 13th! Outstanding!
Thanks Beerwulf.
13 December 2025
Unprompted review
Awful customer service
Shocking service and non existent customer ‘care’. Ordered cruzcampo for my blade two weeks ago and DPD made one attempt to deliver (I got 2hrs notice of this) but as nobody at home, they took it back with no attempt to leave with neighbours has they have done in the past.
After numerous attempts to contact Beerwulf for an update and getting no reply other than an automated email response, I was told a week later that DHL had returned the kegs to Beerwulf!
I’ve s ince asked for updates via email on numerous occasions and I’m still waiting on a reply and still no sign of my order.
Absolutely shocking experience
30 November 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to provide feedback on your recent order with us!
We are sorry to hear that you have not received any word from our Customer Support team as this is very strange indeed. While we have received a higher than normal influx of contacts due to the festive season, we do try our best to get back to our customers as soon as possible.
With that being said, we do ask that you contact us again on service@beerwulf.com so that we may be able to rectify this issue for you as soon as possible.
Kind Regards,
The Beerwulf Team.
disappointing experience!!!
disappointing experience!!!
Me and my family we’ve been a regular Beerwulf customer, we enjoyed using The BLADE.
Until the cooling system stopped function.
I contacted Beerwulf support with full details. They advised me about a replacement.
When the new Blade arrived it had the same issue like the old one, the cooling system is not working.
Why bother sending broken one to us, so stupid!!!
On their website they claim to value its customers, yeah right that's how they value customers, what a "fantastic" level of service.
I’m disappointed and I am not ordering again. I’ve always liked their products, They just lost one more customer.
I wish I could give no star
9 December 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer:
We sincerely apologize for the experience you and your family have had with The BLADE and for the inconvenience caused by receiving a replacement unit that did not meet your expectations.
This is not the standard of service we aim to provide, and we completely understand your frustration.
We value our customers deeply and take feedback like yours very seriously. We would like the opportunity to make this right.
Could you please contact our support team directly at service@beerwulf.com if the issue has not been resolved, so we can arrange a proper resolution for you
We truly appreciate the time you took to share your experience and hope to regain your trust.
Kind Regards,
The Beerwulf Team
2litre subs now for the Bin.
My daughter had purchased a machine previously as a gift that holds the 2litre subs. Recently tried to stock up again only to find a very low amount of stock and to be advised that these will no longer be available from end of this year. I’m sure many thousands of these have been sold in the past and they are all going in to the bin now. There should have been a reduced price sale of these 2ltr kegs for several months as an apology to all the customers who wasted money on a now useless machine.
4 December 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Gary,
Thank you for your feedback.
The decision of discontinuing the SUB products was not an easy one for us. We all love the machine and the 2L kegs very much, here at Beerwulf - following the evolution of our customers' preferences, and the market itself, we've had to make this choice, and focus on other products.
Feel free to contact our customer support at service@beerwulf.com - we'll be happy to guide you further and provide assistance.
Many thanks,
Beerwulf
Had my blades 3 years now and I only…
Had my blades 3 years now and I only get them out this time of the year for the festive period, sadly this year I ordered 12 tiger kegs and so far three have been faulty, two the orange button was defective and a 3rd all it does is pour froth even after been sat 48 hours, so that's £120 wasted making each pint very expensive.
24 November 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for sharing your experience, and we're really sorry to hear that several of your Tiger kegs were faulty, especially during the festive period when you were looking forward to using your BLADE again. That’s absolutely not the standard we aim to deliver.
Issues such as faulty buttons or excessive foaming are covered, and we’re more than happy to investigate and make things right.
If you haven’t already done so, please reach out to us at service@beerwulf.com with your order number and photos of the affected kegs.
Our team will ensure that you are assisted as quickly as possible.
We apologise for the inconvenience caused and will do everything we can to resolve this for you.
Kind regards,
Terrible delievry model
What a disaster of a company. They make great products but then ruin it by having the worse delivery model in the industry. Where has the world got to when a 55 year old is refused delivery because they don't have ID. The law states that proof is required at point of sale but not necessarily at point of delivery. I can have my shopping delivered from a mainstream supermarket with every type of alcohol included and all they need to deliver is the presence of an adult. I also have many wine subscriptions, they are more than happy to leave in the porch for me if nobody is in. Time to sell the machine and use one of the other main stream keg suppliers that do the decent thing and sell them in the supermarkets
26 November 2025
Unprompted review
Reply from BEERWULF.com ®
Hello,
Thank you for your feedback.
As pointed out in our FAQ on the website, all our parcels are subject to an age-check. That means that the recipient must sign for their parcel, and present ID to prove they are over 18 years old.
Parcels containing alcohol require an age-check because the law states that alcohol can only be delivered to someone over the legal drinking age. The driver must confirm this to prevent underage delivery and ensure we stay compliant with licensing regulation.
Please do not hesitate to contact us at service@beerwulf.com if you require further assistance, we will be happy to help.
Beerwulf
Probably the worst thing I've ever…
Probably the worst thing I've ever bought , had to send back twice due to the cooler stopping working , and now its happened again but out of warranty nothing but hassle,
9 November 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We appreciate you taking the time to provide feedback on your experience with your machine.
We are sorry to hear that you have this unfortunate situation with your machine and do wish to see if there is more we can do for you.
Please kindly reach out to us again at service@beerwulf and mention that you have been redirected from TrustPilot so we can review your situation again and look for any other possible solutions for you, if you so wish.
Kind Regards,
Beerwulf Team.
Very Disappointing Experience - Poor Product Quality and Even Worse Customer Service
I’ve been a regular Beerwulf customer and have always enjoyed using The BLADE with their kegs — until my recent order (Order BWUK1849236). One of the kegs (Brixton Reliance Pale Ale) arrived underfilled, showing less than half capacity immediately after installation.
I contacted Beerwulf support with photos and full details, expecting a simple replacement or refund. Instead, they kept suggesting the issue was with my machine, despite the fact that I’ve used it many times before without a single problem.
The entire experience has been extremely frustrating — slow, dismissive responses and no accountability for a clearly faulty product. For a company that claims to value its customers, this level of service is unacceptable.
I’m genuinely disappointed and will think twice before ordering again. It’s a shame, as I’ve always liked their products, but poor after-sales support ruins the whole experience.
31 October 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re truly sorry to hear about your recent experience and the frustration this has caused, that’s never what we want for our Dear Customer,
We’re very sorry to hear about your recent experience and completely understand the frustration it has caused. This is certainly not the experience we want for our customers.
When you reached out, our team suggested trying another keg to help identify whether the issue was with the BLADE’s volume gauge or the keg itself. This step allows us to pinpoint the cause and ensure we resolve it appropriately, whether that involves replacing the keg or offering compensation.
We truly appreciate the time you took to provide photos and details. If you’d like us to review this further and assist in resolving the issue, please contact us again at service@beerwulf.com
with your reference number so we can help you promptly.
Kind regards,
The Beerwulf Team
Shocking customer service
Shocking customer service. Currently arguing about Moretti Kegs they sold me for the blade machine, all froth coming out and being told my pour is the issue not the over pressurised kegs. Service non-existent.
Looks like from other reviews they used to be OK but no longer.
23 October 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re really sorry to hear about your experience with the Moretti kegs and the frustration this has caused. We completely understand how disappointing it is when the pour isn’t right, especially when you’ve done everything correctly.
When we ask for pouring details, it’s simply to help us determine whether the issue is linked to the keg itself or the setup , this allows us to accurately assess the problem and compensate accordingly when the keg is at fault.
I do see that you managed to come right and that we were able to compensate for the faulty kegs.
Please do not hesitate to reach out to us again if you have any questions or concerns and we'll assist you accordingly.
Kind regards,
The Beerwulf Team,
Fantastic service
Fantastic service, highly recommended.
When my blade stopped cooling Beerwulf came to the rescue with fantastic customer service.
Over and above.
Beer kegs arrive when promised, great tracking service.
Can’t recommend enough
1 October 2025
Unprompted review
Just on my second faulty keg
Just on my second faulty keg, phone number does not work, tried contacting them via contact form on phone, says it sent a code to my email address, never get their emails, AI is useless, ask me what fault I have with my machine, how can it not read, have a problem with keg and then ask me what problems I am experiencing with my machine , these kegs should be perfect and not over pressurised, all I am getting is foam when pouring and very cloudy and bitter tasting, have 2 machines, same fault on both, leaving this review in hope that they will sort out my email issue, they say they have been sent but I am not getting them, this is not the first time I have had faulty kegs, quality control is very questionable, I have a good mind to send this keg for testing to health and safety,
10 October 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Scott,
Thank you for your review.
First of all, please accept our sincere apologies for the issue you've been facing with your machine and the kegs. Rest assured that we will do everything that is needed to solve this.
I checked and I can see that our agents have been in contact with you via email - your case is being reviewed as we speak. It will our priority to get back to you as soon as possible.
If you have any further questions in the meantime, feel free to email us again.
Many thanks for your patience and understanding.
Beerwulf
Shite scammy company who rip their…
Shite scammy company who rip their customers off and discontinue perfectly valid products. Avoid avoid avoid!
4 October 2025
Unprompted review
Reply from BEERWULF.com ®
Hello,
Thank you for your feedback.
The decision of discontinuing the SUB machine and its kegs was not an easy one for us to make. Here at Beerwulf, every one of us loved these products - unfortunately, due to how the market and our customers' preferences have been evolving, we had to make the choice to focus our efforts on other products.
Feel free to contact our customer service team at any time if you have any questions or requests. We will be here for you.
Beerwulf
Avoid Beerwulf - Delivery Hell
Unfortunately, Beerwulf use Yodel as a delivery partner. I ordered x2 kegs on 12th September. Yodel delayed the delivery with no information to say how long this delay would be for. I contacted Beerwulf who recalled the package and sent out a second parcel quoting delivery to be "within 1 to 3 working days". This was 4 working days ago. Today Yodel have marked the second package as being delayed and subsequently marked as "returned to sender".
I had very similar problems when I actually ordered the machine. Yodel held parcels for weeks at my "local" depot without releasing them. I believe they wait until it is convenient for them to deliver as opposed to fulfilling the contract between Beerwulf and the customer.
In short, do not buy from Beerwulf. They sell you an expensive machine but fail to get beer to you. I believe it's a failure on the part of their delivery partner however they have used that partner for some time without acknowledging the failures. Therefore the critical problem shows no sign of going away and I am afraid accountability lies with Beerwulf.
Go with their competitors instead.
12 September 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for your review. We're really sorry to hear about the difficulties you experienced with your orders and the delays caused by Yodel. We completely understand how frustrating it must have been, especially given that this wasn’t your first issue.
Although this was due to problems with our delivery partner, we know that the responsibility ultimately lies with Beerwulf, and we apologize that your experience fell short of the standard we strive to provide.
Our customer support team has assisted you directly, but we still want to thank you for highlighting this feedback, it’s valuable in helping us continue our discussions with Yodel and push for better reliability.
We truly appreciate you giving us a try and are sorry that delivery problems prevented you from enjoying the experience we aim to deliver.
Kind regards,
The Beerwulf Team
Ordered 2 kegs
Ordered 2 kegs, but obviously delivery driver just got off boat can't read English, my goods were stolen and customer service is well, I won't say, don't buy from these
28 August 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Steven,
Thank you for your message.
I am sorry to hear that you did not receive your order. I checked the situation and could see that our agent asked you to fill in the Non-Receipt form so that we can take this up with the carrier and offer you adequate compensation. Kindly fill in the form fully (the tracking number must be included) and send it back to us, so that we can resolve this for you.
Many thanks for your patience and understanding, and for your cooperation.
Beerwulf
Brought the blade countertop draught…
Brought the blade countertop draught system and wow the machine is brilliant and the the beer tastes great and perfect temperature. The 8 keg is well priced and delivery was brilliant within 2 days I had the system then ordered another 2 kegs a day after and all came promptly. 👍🏼👌🏼
12 August 2025
Unprompted review
Keg making me ill! Poor customer service
Really poor customer service. Been a customer for some time but recently 1 of the 4 kegs ordered made me quite poorly. When reporting this they just offered a replacement keg as compensation but given how poorly it made me thought this was really poor and had to persist with very little understanding from the customer service team. They then requested multiple photos and the collection of the keg for further investigation. They keep trying to fob me off with poor customer service responses (when chased) by trying to offer £10 as a gesture of good will. A gesture of good will when your product has made me ill!!. I have requested the keg is returned after their investigation (if sufficient compensation is not provided) so this can be forwarded to trading standards to complete their own investigation. I was then advised they will not return the keg that has been purchased and is still owned by me. I have not accepted any compensation so will be seeking further advise from trading standards if not resolved following their investigation. Still awaiting results and a response from the very poor customer service team. Very disappointing all round!
14 August 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re very sorry to hear about your experience and that you felt unwell after using one of our kegs. Your health and safety are extremely important to us. We absolutely understand your frustration and want to reassure you that we take matters like this very seriously.
As part of our safety process, we do require photos and collection of the keg so that it can undergo a full investigation with our quality team and suppliers. This is the only way we can trace, test, and ensure corrective action is taken if needed. We appreciate that this may feel inconvenient, but it is necessary to protect both you and other customers.
We also understand your concerns regarding compensation and ownership. While we cannot return kegs that are under investigation for safety reasons, we are committed to providing you with a fair resolution once the investigation is complete. Please rest assured, we are treating this as a priority and will contact you with the full results as soon as possible.
Thank you for bringing this to our attention. We truly value your loyalty as a customer and are doing our best to resolve this for you quickly and fairly.
Kind regards,
The Beerwulf Team
I recently bought a beertender
I recently bought a beertender , the main reason I bought this dispenser was because I’m fond of Heineken beer
The machine and the beer are great , no complaints there . My problem is that an adult has to be home to receive the beer and it’s often scheduled to be delivered during the day - why ?
Then you have buy the little pipes so you can connect the keg to the tender again - why ? If I’m buying for a beer tender the pipe should be included
The deliveries also pretty much always take about a week including the deliveries I of the little pipes , oh and an adult must receive them as well -
Lastly and probably most importantly the beer selection is very basic to say the least . Usually no more than 4 or 5 beers to choose from.
I have this thing for about 2 months now but I’ve finally had enough
This will be my last keg , great idea, poorly executed
14 August 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Stephen,
Thank you for your feedback, we appreciate it.
We are glad to hear that you are part of our BeerTender family!
I'd like to answer the points that your brought up, for clarity.
The BeerTender machine uses disposable tubes for each new keg because of hygiene, freshness and functionality reasons. By using a new tube each time, you don't have to worry about wear, stretching or leaks from reusing an old one.
Regarding the delivery, we do our best to make sure all our parcels are delivered within 1 to 3 working days. The parcels are all subject to an age-check for safety reasons.
Finally, we are working on improving our keg lineup so hopefully in the future there will be larger range to choose from.
I hope this helps.
For any other request, do not hesitate to reach out to us!
Beerwulf
Despatched wrong beers
Ordered Blade kegs and one of the kegs was wrong. They sent me an Austrian beer which I don’t drink and have no intention of drinking. Two emails with customer service so far and still not offered to send out the correct keg which I ordered and paid for. Only interested in me returning the incorrect keg whereas I’m more interested in receiving what I ordered and paid for ! To be fair they have also been good and the service has been great previously. Must just be getting a trainee in customer service - it’s not rocket science - give the customer what they ordered and do it quickly !
11 August 2025
Unprompted review
Reply from BEERWULF.com ®
Hi Customer,
Thank you for sharing your feedback, and we’re very sorry for the mix-up with your order. We understand how disappointing it is to receive something different from what you expected, especially when you were looking forward to enjoying your chosen kegs.
We always aim to get things right the first time, and it’s clear we’ve fallen short here. We appreciate your patience while our team works on resolving this for you as quickly as possible.
Our customer service team will be reaching out directly to provide a suitable solution so you can receive what you originally ordered.
Thank you for your kind words about your previous experiences with us, your loyalty means a lot, and we look forward to putting this right for you.
Kind regards,
The Beerwulf Team
Terrible customer service
Terrible customer service. Received a keg with a damaged neck meaning it wouldn’t actually lock into the machine. Sent pictures 3 times and no one responded the final email I finally got a response 4 days later saying before they can assist me I need to send the batch number in.
Been 2 weeks since I brought the keg and they don’t seem very interested in collecting the damaged one or replacing.
The machines are decent but knowing they will just ignore you or try to draw out the process of resolving isn’t.
I’m sticking with PD as they are top notch at sorting minor issues out.
I’ll just have to raise a dispute with my CC if they carry on.
I would avoid and buy a perfect draft machine instead
1 August 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Danny,
Thank you for your feedback.
We are sorry that you received a damaged keg. Please accept our sincere apologies for this.
I checked the situation and could see that we received your email on the 7th of August and replied within 24 hours. We always try to reply within 1 day. It seems like any previous message sent was not received.
I can see that our agents have already offered solutions, including a full refund for the keg. Hopefully this will solve the matter.
Please do not hesitate to contact us again if you need any further assistance, we will always be here for you.
Beerwulf
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.