BedsDivans Reviews 1,864

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought from ebay a double sized divan with two storage draws, headboard and mattress included. Superb quality at a pretty unbeatable price, was super pleased with the purchase end the delivery. Also t... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Arrived before schedule time. Helped with taking bed base upstairs & fitted casters too. He told me his job.was just deliver bed but seeing me with painful shoulder, installed bed b... See more

Company replied

Rated 3 out of 5 stars

Bed not delivered on time regardless of their delivery policy. **When ordering, the order confirmation email stated delivery would be 10th March** To date (18th March) I have not heard anything o... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and good price. No instruction leaflet and spent a long time trying to find out where the U pieces went to join bed. You Tube were good but couldn’t find the splits down the side so did... See more

Company replied

Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Furniture Manufacturer
  5. Furniture Store
  6. Garden Furniture Shop

Written by the company

BedsDivans are the UK's largest manufacturers and online spot for Cheap Divan Beds with Mattresses in different sizes with free 7-14 working days delivery. Shop now!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Bed was damaged on corners of the bed…

Bed was damaged on corners of the bed on bottom some legs missing

24 January 2025
BedsDivans logo

Reply from BedsDivans

Thank you for your feedback! - We are happy to confirm the matter is in hand and we have spoken to you about the resolution.

Rated 5 out of 5 stars

Amazing quality of beds and service

Bought a bed and another 2 beds for our children off this company , would totally recommend , such a friendly and helpful service . Quality of the beds and mattresses are amazing .
Thanks for all the help with our orders will be coming back for ours as well :)

5 February 2025
Unprompted review
BedsDivans logo

Reply from BedsDivans

Thank you for your feedback!

Rated 1 out of 5 stars

I waited 15 days from complete payment

I waited 15 days from complete payment, then it came in pieces which I was not aware of, so now I have to ask friends to put it together as I am almost 95 years old, warning would have helped!

22 January 2025
BedsDivans logo

Reply from BedsDivans

Thank you for your feedback. We have contacted you and confirmed the delivery terms which is also available on our website for you to see before placing order. We can see the delivery was completed 3 days before the estimated time of arrival. The bed bases do not come assembled as also stated on our website as they wouldnt fit through your front door if it came all assembled. We sent you the manual to help you assemble the bed and spoke to family members who were very impressed with our aftersales team. Please let us know how you get on.

Rated 4 out of 5 stars

Update

Having spoken to the company all issues were solved I told the guy the bed is fantastic all other issues were resolved

29 December 2024
BedsDivans logo

Reply from BedsDivans

Thank you for your feedback!

Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase , easy to assemble, delivered on time and I was kept informed on what time I would receive my purchase.

12 December 2024
BedsDivans logo

Reply from BedsDivans

Thank you for your feedback!

Rated 5 out of 5 stars

5 Stars and more

First time buying from Beds Divans and they were amazing. We explained we needed the bed before Christmas as it was a Christmas present and the woman that we spoke to made sure we got it in plenty of time :)

11 December 2024
BedsDivans logo

Reply from BedsDivans

Thank you for your feedback!

Rated 5 out of 5 stars

Ordered a small double bed off this…

Ordered a small double bed off this company leading upto the Christmas period. The delivery company couldn't bring it until January 2025. This bed company went above and beyond to make sure my bed was delivered before Christmas. The bed itself is fantastic quality. The two wooden drawers have a lot of space. The headboard is of excellent quality and very comfortable. The mattress was soft to medium and very comfortable to sleep on. I highly recommend this bed company to provide you with a bed of your choice.

22 December 2024
Unprompted review
BedsDivans logo

Reply from BedsDivans

Thank you for your feedback !

Rated 5 out of 5 stars

Excellent service

I ordered two beds and mattresses barely two weeks before Xmas for my girls and the staff couldn't have been more helpful and accommodating helping to get these to me in time for the big day. All messages were responded to quickly and politely and they really did go above and beyond to make sure they arrived with me in plenty time.

Beds are excellent quality and the mattresses are thick and comfortable. We added the option for drawers and the storage space is a big plus for minimal extra cost. Would definitely recommend to anyone.

13 December 2024
Unprompted review
BedsDivans logo

Reply from BedsDivans

Thank you for your feedback !

Rated 4 out of 5 stars

Good bed, great price

Great price, quick delivery,
Bed is nice and sturdy and the mattress is super comfy.

24 November 2024
BedsDivans logo

Reply from BedsDivans

Thank you for your kind feedback

Rated 5 out of 5 stars

Good experience

Easy to order, good communication and great delivery man. Bed all in good condition.

7 December 2024
BedsDivans logo

Reply from BedsDivans

Thank you for your feedback !

Rated 5 out of 5 stars

Good experience

Good customer service and process everything efficiently.

28 November 2024
BedsDivans logo

Reply from BedsDivans

Thank you for your feedback !

Rated 5 out of 5 stars

What a professional company to deal…

What a professional company to deal with, the customer service has been excellent. We had a very minor problem, and their customer service has helped us, being elderly and disabled it is comforting to know
that this company went that extra mile to support us. Thank you so much BedsDivans and a special thank you to your delivery Driver so kind, and also to Ali for helping us.

12 December 2024
BedsDivans logo

Reply from BedsDivans

Thank you for your feedback !

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look