BedsDivans Reviews 

1,866
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

SPEND YOUR HARD EARNED MONEY ELSEWHERE DBZ T/A BEDS & DIVANS DONT PAY THERE SUPPLIERS I HAVE PROOF THAT I CAN SUPPLY TO TRUST PILOT THIS IS THE 3RD HONEST REVIEW BUT THEY KEEP TAKING IT DOWN BUT W... See more

Rated 5 out of 5 stars

Bought from ebay a double sized divan with two storage draws, headboard and mattress included. Superb quality at a pretty unbeatable price, was super pleased with the purchase end the delivery. Also t... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Arrived before schedule time. Helped with taking bed base upstairs & fitted casters too. He told me his job.was just deliver bed but seeing me with painful shoulder, installed bed b... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and good price. No instruction leaflet and spent a long time trying to find out where the U pieces went to join bed. You Tube were good but couldn’t find the splits down the side so did... See more

Company replied

Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Furniture Manufacturer
  5. Furniture Store
  6. Garden Furniture Shop

Written by the company

BedsDivans are the UK's largest manufacturers and online spot for Cheap Divan Beds with Mattresses in different sizes with free 7-14 working days delivery. Shop now!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(1,866)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service
including quick responses, fast delivery, great product, great price - couldn't be happier!

15 March 2024
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Reply from BedsDivans

Hi

Thank you kindly for your positive 5* review and feedback.

We appreciate you taking the time to do this.

Furthermore, for sharing your customer journey and experiences.

We look forward to you shopping with us again in the future.

Should you require any further assistance now or in the future, then please do not hesitate to contact us.

Kind regards

Rated 5 out of 5 stars

Fantastic company

Very easy to order online, lady contacted to arrange delivery which was very quick. Delivery drivers were fantastic and kept in contact in regards to location and time. Bed itself is absolutely fantastic, no complaints what so ever. Will 100% be ordering again for my kids. Thank you so much for a great service! 10/10

20 March 2024
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Reply from BedsDivans

Hi

Thank you kindly for your positive 5* review and feedback.

We appreciate you taking the time to do this.

Furthermore, for sharing your customer journey and experiences.

We look forward to you shopping with us again in the future.

Should you require any further assistance now or in the future, then please do not hesitate to contact us.

Kind regards

Rated 5 out of 5 stars

Great base and quality.

Amazing value for money. Very well made. It’s just brilliant, can’t fault the process from order, delivery to using. The sturdy drawers and headboard are brilliant too - just luv my new bed base. Thankyou again - great seller. 👍👍💪💪

24 March 2024
Unprompted review
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Reply from BedsDivans

Hi Lynn

Thank you so much for taking the time to leave a positive 5* review.

Furthermore, for sharing your customer journey.

We are delighted to hear that you are happy with your new bed and no doubt it looks lovely in it's new home.

Wishing you wonderful nights of a restful sleep.

Kind regards

Rated 5 out of 5 stars

Excellent service.

Excellent service, from ordering to delivery brilliant company to deal with.
For the price the base and headboard are fantastic, so smart.

4 March 2024
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Reply from BedsDivans

Thank you for your positive feedback !

Rated 1 out of 5 stars

Vile company

Vile company, I ordered a bed on Ebay and i went a week before hearing anything about it being delivered before I asked them where it is didn't get a response a couple of days later I cancelled it then I get a message back straight away it's being dispatched then they tell me I can't cancel it, I opened a case with eBay, then I get a phone call claiming to be ebay (which I thought was at the time) I was told to close the case and I'll get my refund issued, then I didn't get anything after that, I spoke to Ebay and they siad that they couldn't help because the case was closed, then bedsdivans had the cheek to tell me they wouldn't refund me unless I left good feedback and the refund would be a gesture of goodwill lol, they would only ring to communicate so nothing was on message as proof, they knew they were in the wrong, on the phone they are abusive, controlling and very aggressive, they are only nice if you are happy with thier product from what I can see on reviews everywhere, I currently have a bank dispute out and they are fighting back, claiming its been delivered etc. This company is the worse I've ever come across, I would avoid at all cost. Beds divans stop trying to challenge my honest review by telling trustpilot it's for someone else lol, don't play dumb, you know exactly who I am I have spoke to your head office aswell as some of your discusting staff, I have got my money back through bank dispute despite you lot trying to challenge it, you didn't have a leg to stand on, good riddance

10 January 2024
Unprompted review
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Reply from BedsDivans

We have no idea who you are, we do not have an active order for you, we have contacted several teams to find any order for you and there are no orders with our company.

Rated 1 out of 5 stars

I brought from ebay

I brought from ebay. Bed is not fit for purpose. They lie. Bully and harrass their customers. Delivery men were lovely. Cannot fault them.
When you leave a negative review on ebay there response is pure lies. Some of the reviews are shocking. Ebay should be ashamed to let these sell on there platform.
So received an email. Company trying to remove this feedback and also feedback on ebay. Have a screenshot and all the conversations. So please be aware DO NOT TRUST... As far as I am concerned ebay have not closed my case. I will happily share all evidence with Trustpilot. And again bullying tactics. Yes I was on holiday. And I have every right to leave a review. But you as a company are saying I lied. You didn't know me. Then ebay closed my case and now its I have 7 days to return a fit that is rubbish. The lies just keep on coming

1 March 2024
Unprompted review
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Reply from BedsDivans

Hi, thanks for feedback, Please check your ebay account and next steps to follow - Thank you

Rated 5 out of 5 stars

Great

Great. Excellent service

3 March 2024
Unprompted review
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Reply from BedsDivans

Thank you for your feedback!

Rated 5 out of 5 stars

Amazing

Amazing , and everyone is so kind and helpful

11 February 2024
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Reply from BedsDivans

Thank you for your feedback!

Rated 5 out of 5 stars

Easy to order

Easy to order, excellent service and delivery was on time and a very helpful driver.

3 February 2024
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Reply from BedsDivans

Thank you for your feedback!

Rated 1 out of 5 stars

I had no tracking for my delivery just…

I had no tracking for my delivery just messaging but the delivery man was great when it arrived couldnt fault him.the craftsmanship of the bed is not good at all I am very disappointed so will see how long it lasts as doesn't feel that strong at all some sticker markers weren't on either the customer service was ok but could be alot better considering very slow at getting back to you with any questions or queries but did help eventually but I won't be buying from this company again very disappointed in the quality and service provided

26 January 2024
Unprompted review
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Reply from BedsDivans

Thank you for your feedback, we are sorry to hear of your experience, We have requested images of the goods you received and still not received the information requested form you and it’s been over 6 weeks when we requested, Please send in the images on email so we can better assist you and sort out the issues for you. - Your Tracking number was provided to you 24 hours after you placed order via email - BEDS44942B892BA0C

Update on review, - We contacted you on 04.05.2024 - as a courtesy call and asked how you are getting on with the bed purchased, you seemed happy and stated there seems to be no issues - which we are glad to hear. - Have a great weekend

Wishing you all the best

Rated 5 out of 5 stars

Excellent

Excellent, turned up, ordered and the bed and mattress were made in front of me within 20mins. What service!!!
Products are excellent value for money.

25 January 2024
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Reply from BedsDivans

Thank you for your feedback!

Rated 5 out of 5 stars

Fast & Efficient as always

2nd time I have purchased from you. Communication is excellent, delivery fast and product is great. What’s not to like!

22 January 2024
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Reply from BedsDivans

Thank you for your feedback!

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