We bought a motorized bed and it arrived in 2 weeks like it was said.
Assembly was easy enough and fast.
Everything was fine until we lay down. The bed is making frustrating sound each time me or my spouse makes a move. The sound is coming from wooden frame of the bed. We complained about this problem to customer service and they asked a video about our complaint. We sent it but they haven’t contact to us in 15 days.
Hopefully I will return the bed and take back my money..

Very happy with the bed and the customer service. It is very nice to get reply extremely quickly. :)
After 2 years of the purchase, we needed additional bed "connectors" and Bedre Nætter replied in 5 mins and will send them to us for free. Nice!

I had the pleasure of getting in touch with Mikkel to send some duvets to Spain! His quick response and help made the entire process really enjoyable!

Thanks a million Mikkel, keep up the great work!

Ordered a bed from them and got it delivered quickly. They sent me the the wrong (but more expensive mattress), and allowed me to keep it for my “troubles”. They answered emails quickly and kept me updated all the way. Can recommend!

Excellent customer service and an amazing product (for a very good price!). We couldn’t be more happy with the full experience that we had with Bedre Nætter - both before and after our purchase. Quick replies to enquirers, good advise with finding the right bed and a product that indeed gives both me and my husband ‘Bedre Nætter’.
I strongly recommend this company!

We bought a Venus double bed from Bedre Nætter. It's a great bed with excellent comfort - definitely good value for money.
In our experience, the service was also very good. Due to some unexpected issues with the payment, the company offered us bedding free of charge.

Totalt god service, og pisse rare at snakke med😁😁

Firstly, I only speak and write in English so it was extremely helpful to have someone communicate with me in English. After finding the perfect bed, I needed to retreat and exit from all things. . . to make sure I was doing the right thing.

I returned to the website two days later and found that the previous conversation was still on that page (even after quitting the page and quitting Chrome several times in those two days). This was very useful as I was able to continue my consultation with Marielle.

She was extremely patient with me (both times, it took approx 45 minutes (each time) to get this done).

I say, fantastic customer service! Good options. Good prices. I hope the product is as good as their service. I think it is. The reviews for the bed I purchased are very very good.

One more pleasant surprise: the bed would be delivered in about 2 weeks in contrast to the local stores that would get theirs to me in several weeks.

Great experience.
- Sam

Super good customer service from Andreas! Very helpful – quickly answered a bunch of my questions about the beds, delivery and options. I'm going to buy a bed because I feel like I can count on the service by Bedre Nætter and because I now know which one to get!

Super god og hurtig kundeservice af Andreas!

100% satisfied by the service and my purchase :)

We ordered our bed on the 5th of November, and received it on the 10th of November. One of the mattresses was a "Fast" instead of "Extra-fast", but this was quickly corrected two days later when the mattress was switched.
Unfortunately, this was the last time we received a timely response from Bedre Nætter.
Having slept on the mattresses for 1½ weeks, we contacted Bedre Nætter on the 23rd of November. The mattress "Extra-fast" was actually softer than the "Medium" mattress - which causes quite some discomfort for my husband. We sent pictures of the mattress to Bedre Nætter - and did not receive any reply until the 1st of December. The reply was that they have now sent the pictures to the producer of their mattresses, so now we are again waiting for a reply. Today is the 8th of December, so it's nearly 2½ weeks of being dissatisfied with the mattress and not receiving any solution as of yet. Not to mention a month's worth of sleep discomfort.

Rask levering. God service.

5 for Customer Service
5 for Mattress (100% Natural sustainable latex)
5 for Sustainability
5 for Free Delivery and Satisfaction Guarantee

1 For Low quality but High priced sheets, etc.

Ordered a bed beginning of May that was delivered fast but unfortunately damaged and some bed parts had a different fabric color. The exchange process took a long time and although I understand it's not the fault of bedre nætter, I perceived their customer service as rude and not very forthcoming/understanding throughout the process.

If one orders an expensive bed, one would assume to get it delivered correctly and if claims occur that these would be taken serious. The back and forth and follow up took up a lot of my time and nerves, specifically since the customer service seemed to take it personally and not professionally.
Example: I received a suspicious text message with an attachment to download and the request to send my confirmation by a certain date, followed by a message that it was wrongly sent by a person named Charlotte. I followed up with bedre nætter sometime later to hear about the delivery status and was informed the company reached out to me but I didn't respond. Seemed that Charlotte was working at the transport company (note: didn't download the message due to phising suspicion and there was no information available to identify that this was the transport company). Bedre nætter's customer service then wrote back to me that they never had any issues and let it sound it was me who didn't respond. Maybe next time, the company should call or send proper messages with information.

I also wanted to exchange the firmness of the mattress, which is a separate process and delivery would be on a separate day (not the same delivery date as for the damaged parts). I was notified in the afternoon about a delivery the next day with a 7 h time frame - very short notice. It was possible to have it delivered another day but the time frame was 14-21pm. Got a call at 20pm that the madras will first be delivered at 22pm - very unreliable and bad planning from the delivery company. Would be worth to look into another delivery partnership for bedre nætter and to be more understanding towards their customers when issues arise.

I like the design of the bed but considering it took more than 2 months with a lot of mail exchange and three separate delivery days, where you have to be home all day, it was retrospectively not worth it.

I truly hope bedre nætter will take in some of the feedback and not go directly into defense mode.

Bedrenætters bed gives really good sleep and is very comfortable.

Unfortunately, the high quality of the bed was greatly overshadowed by the very bad delivery experience we went through for getting this bed. We ended up having to get replacement delivery 3 times. All 3 times there happen damages to our madrasas in transport or at the warehouse. By the third time we were tired of repeating the process and gave up on getting a madras without damage, after having to sleep without madras for more than a week. We will do give credit for bedrenætter for understanding the importance of compensating customers for going through a bad experience.

So, in conclusion, we would say, the bed is great, but it is not worth going through all the delivery trouble.

Every time we travel, after got our Venus Pulse bed 180cm, we complain that no bed is like home and it's true.

Best bed me and my wife ever slept on.

God service og god seng. Treg transport

Ordered a continental bed with two medium matresses. My matress was too hard so got it changed. My partner discovered after a week that his was too hard aswell. Got that changed too without any problems.