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Review summary

Created with AI, based on recent reviews

Evaluating 3,095 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness and efficiency in resolving issues. Many appreciate the quality of certain products and collections, finding them comfortable and well-fitting. However, some people were dissatisfied with the product quality, reporting issues such as items ripping or developing holes after minimal use. There are also mentions of orders being delayed, arriving faulty, or having incorrect sizing. Some customers also experienced difficulties with customer service responsiveness and communication regarding order problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. Many customers praise the quality, describing... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support, highlighting agents... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the quick arrival... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of items, noting... See more

Staff

Customers had positive experiences with staff. Reviewers frequently praise the team's helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took quite a while but since it was international it didnt bother me that much. One of the leggings i ordered ripped after just putting them on. However the support and the help from Arya was... See more

Rated 4 out of 5 stars

I recently ordered some stuff during the birthday sale, prior to that I ordered a set in which the shorts came broken, I returned them for a different size. During the b-day sale 1 more short came in... See more

Rated 4 out of 5 stars

Although there has been delay with my orders, the items and their quality are great. I encountered an issue with the return’s process due to personal specific context, and the help provided has been q... See more

Rated 4 out of 5 stars

Ordered 2 pair of leggings. The initial order took far too long to arrive, I’m hoping that was a glitch, as I’ve since ordered another pair. When it eventually arrived, one of the pair was faulty. H... See more


Company details

  1. Activewear Store
  2. Clothing Store

Information provided by various external sources

#BeAYBL


Contact info

3.7

Average

TrustScore 3.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had a great experience with returning…

I had a great experience with returning some leggings that just didn’t suit me exactly how I wanted them to size wise , so I contacted the AYBL customer support team and Arya was the first lovely person to help me with all my questions and telling me exactly how to return my leggings .

After sending the return and waiting abit I was anxious that my return hadn’t arrived to AYBL so I reached out again and Elysia was the new agent to help me , she was very kind and assured me my refund was being processed which is wonderful as I wanted to buy a different pair of leggings in the right size for me and now I can.
I love AYBLs leggings they are fab and feel great , it’s definitely a plus that they have some really lovely people working in their customer support teams .
I’ll be buying again for sure .x

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Have ordered a few items and have loved! Did order a pair of leggings which unfortunately ripped after a few wears, but the team were very helpful and sent me a new pair free of charge! Thank you Beattris for the help! X

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Love love love AYBL clothing

Love love love AYBL clothing, super comfortable for the gym and love the colours! Fast delivery and never any issues with the clothing. Will be posting all my outfits soon @ zena.x26 instagram xxx

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Momena was brilliant

Momena was brilliant, had an issue with an Origin T shirt I had ordered. They responded rapidly and sent me out a replacement free of charge. Really happy with the service

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Received a legging

Received a legging, but after a month there was a ladder. I’ve send a message and within a day I received a message back and they gave me two options. Get a refund or a replacement. Thank you customer support Arya for your help

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue with my item and Arya from…

Had an issue with my item and Arya from customer service responded and handled it efficiently and effectively. I'm very pleased with the resolution. And despite the hiccup due to this am happy to continue ordering from Aybl in future!

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Sizing feels off

Sizing feels off. I sized up from my regular medium to large and the fit was uncomfortably tight. The shorts roll up on thighs and the tag in the inner thigh, even when cut off is super uncomfortable.
Beautiful colour and nice material but they are not fit for training.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

I contacted AYBL on a Sunday evening to…

I contacted AYBL on a Sunday evening to report a faulty zip on my top. As it was a bank holiday I thought I wouldn’t hear back until at least Tuesday. Surprisingly I was contacted by Arya first thing on Bank Holiday Monday who sorted a replacement for me in speedy time - I was very impressed! Excellent customer service!

4 May 2026
Unprompted review
Rated 3 out of 5 stars

Ripped leggings/ 60 day warranty

I have ordered quite a bit of kit from AYBL. I love the T-shirts and the leggings are comfy. However I had a pair of leggings for 4/5 months and they ripped on the scrunch bum seam. When I said I’d like a replacement as they’ve lasted 5 minutes, I was told it was out of the 60 day warranty so unable to do anything. When I told them by consumer rights laws that ripping within 6 months was not reasonable or durable they immediately sent out a replacement pair. For the price, I would expect longevity, especially when only running. I’m unsure if I would purchase more leggings from the brand, but other items have been brilliant

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Order arrived on time

Order arrived on time. Their customer support was very attentive and I didn’t have to wait long for a reply/resolution to my issue. Elysia and Beattris in particular were very helpful.
I do, however, wish they had an exchange policy.

14 April 2026
Unprompted review
Rated 4 out of 5 stars

Faulty item but helpful support

Delivery took quite a while but since it was international it didnt bother me that much. One of the leggings i ordered ripped after just putting them on. However the support and the help from Arya was great & super quick. I havent gotten my replacement leggings yet but im optimistic since the other things i bought turned out to look & work super well.

30 April 2026
Unprompted review

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