The lovely ladies at beauty works customer service are always amazing! I’ve been using Beautyworks for over 5 years and any time I’ve ever had any issues whether that’s delayed delivery or an issue wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lucy from Beauty Works has been absolutely amazing. She helped me choose the perfect colours to match my natural hair, and her customer service has been second to none. She really went above and beyon... See more
Company replied
My original parcel didn’t arrive, rung beauty works, got through straight away and I spoke to a lovely lady called Safiya, Safiya re ordered straight away and sent out next day delivery and even put i... See more
Company replied
I had an issue with my order with one item being missing, I had never had an issue with beauty works before so did not know what to expect. Within an hour of emailing I had a response from customer se... See more
Company replied
Company details
About Beauty Works
Written by the company
With an army of social media fans and over 4000 salon partners worldwide, we provide luxury hair enhancements that inspire confidence and empower you to look and feel your very best. Including professional extensions, easy clip-in solutions and exclusive collaborations our hair extensions and stylers have earned recognition amongst the beauty press and up and down the red carpet.
Award-Winning Hair Extensions & Styling Tools
With over ten years of experience, our industry-leading innovations and best-in-class hair products are coupled with our commitment to ethical sourcing. But don’t just take our word for it – beauty experts agree... Beauty Works has featured in the national press, including Vogue, Cosmopolitan and Channel E! News, and we’ve won countless awards from the likes of ASOS and Marie Claire.
We’re here to help!
Get in touch with our customer service team via email, telephone or DM us on social media. We’re open Monday to Friday from 8am until 6pm and we will get back to you within 48 hours. From colour-match assistance to finding the right product for you, our expert customer service team is here to help. We deliver to you in over 190 countries in local currency and offer express delivery to our UK customers.
Contact info
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10 in 1 miracle spray and excellent Customer service from Molly
The pump on the 10 in 1 Miracle spray stopped working. I use this product everyday and love it so was disappointed. Molly from beauty works dealt with this for me and organised a replacement very quickly for me. I would highly recommend beauty products and also the customer service if any issues.
1 August 2026
Unprompted review
Reply from Beauty Works
Hi Caitlyn
Thank you so much for taking the time to leave your review.
We're sorry to hear that the pump on your 10-in-1 Miracle Spray stopped working, but we're delighted that Molly was able to resolve this quickly and arrange a replacement for you.
It's wonderful to hear how much you love the product and that you were happy with both the service you received and the outcome. Providing excellent products alongside exceptional customer service is incredibly important to us, so your kind words mean a lot.
Thank you for your recommendation, and we hope you continue to enjoy your Beauty Works products!
Kind regards,
Claudia
Amazing customer service.
The customer service I received from Lucy was amazing. She arranged a phone call with me to offer her support with an issue I had. She was so helpful in finding a solution and the communication over email after was perfect. Extremely happy with the care and attention I received and I feel confident that Lucy is focused on rectifying my problem. Would highly recommend Beauty Works and after being a loyal customer both personally and professionally I will continue to work with them.
31 July 2026
Unprompted review
Reply from Beauty Works
Hello Beth,
Thank you so much for your lovely review.
It was an absolute pleasure assisting you, and I’m so grateful that you took the time to share your experience.
I’m really pleased that I was able to support you and help find a solution. Providing our customers with the care, communication, and support they deserve is always our priority, and your kind words truly mean a lot.
Thank you again for your continued loyalty to Beauty Works, both personally and professionally. We really appreciate your support and look forward to continuing to be part of your hair journey.
Kind regards
Lucy
Beauty Works
£160 is ALOT for the three pieces of…
£160 is ALOT for the three pieces of hair which I thought would be enough but I’ve had to purchase another set which ordered with Debenhams as they do a gift set with it . The hair quality is nice but thin for the price !
EDIT : can I just add Lucy has reached out to me and offered me a goodwill gesture and I have told her I will still use beauty works as has some fab products on there , just unfortunately wasn’t enough hair for me with the one set so had to get more . Appreciate how professional and kind Lucy has been . Thank you
28 July 2026
Reply from Beauty Works
Hello Tracie,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that you love the quality of the hair, but we’re sorry to hear that the set wasn’t the level of fullness you were hoping to achieve.
For clarity, the set purchased was our Deluxe 3 Piece Clip-In Set, as advised on our website, and it contains 140g of 100% Remy human hair.
We would have loved the opportunity to help you find a set that was more suited to your needs before purchase. Our Hair Concierge team is available online and via WhatsApp to offer personalised advice, including helping customers choose the best set and style for their desired result.
We weren’t able to locate any previous correspondence from you regarding this order, but we would have been more than happy to assist.
For any future questions or if you need any help selecting your next set, our team is always here to support you. Please feel free to contact us via WhatsApp (07375075830), and we’ll be happy to help guide you.
Thank you again for your honest feedback,
Kind regards,
Lucy
Beauty Works
I recently dealt with Lucy regarding an…
I recently dealt with Lucy regarding an issue with an order and I am so grateful for everything she has done for me. From start to finish she has been super helpful, so clear and has gone the extra mile to make sure both me and my client are happy! I cannot thank Lucy enough for everything she’s done, not only is the BW hair fantastic but the staff are a huge reason for using them. Thank you again, she’s a credit to the team!
30 July 2026
Unprompted review
Reply from Beauty Works
Hi Amy
Thank you so much for taking the time to leave such a wonderful review.
I am delighted to hear how happy you were with the support Lucy provided. She truly cares about our customers and always goes above and beyond to achieve the best possible outcome, so I know your kind words will mean a great deal to her.
It's fantastic to hear that both you and your client were happy with the resolution and that you've had such a positive experience with both our products and our team. Feedback like yours is incredibly appreciated and will be shared with Lucy and the wider team.
Thank you again for your support and for choosing Beauty Works. We look forward to assisting you again in the future.
Kind regards,
Claudia
Return Experience
I’d spoken with Claudia through Instagram DM, She was incredibly reassuring to me, polite and overall a joy to communicate with. I’ve never returned anything before so she completely eased my worries and reassured me
30 July 2026
Unprompted review
Reply from Beauty Works
Hello Keisha,
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear about your experience with Claudia. It’s wonderful to know that she was able to reassure you, support you, and make the process feel easy and stress-free.
We’ll be sure to share your kind words with Claudia, as we know she’ll really appreciate your feedback.
Thank you again for your lovely feedback,
Kind regards,
Lucy
Beauty Works
I had issues with my order and when I…
I had issues with my order and when I contacted customer services, Claudia was amazing. Responded quickly and came up with a solution fast.
Very impressed.
28 July 2026
Unprompted review
Reply from Beauty Works
Hello Victoria,
Thank you so much for taking the time to leave such a lovely review!
We’re so pleased to hear that Claudia was able to support you with your order and provide such quick and helpful assistance. We understand how important it is to resolve any concerns efficiently, and it’s wonderful to know that Claudia was able to find a solution and make your experience a positive one.
We’ll be sure to share your kind words with Claudia — she’ll be delighted to know that her support was appreciated.
Thank you again for your feedback and for choosing Beauty Works. We truly appreciate your support!
Kind regards,
Lucy
Beauty Works
Freya was extremely helpful and…
Freya was extremely helpful and answered any questions or concerns I had providing the best product to suit my wedding look and colour match
20 July 2026
Unprompted review
Reply from Beauty Works
Hello Stephanie,
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that Freya was able to support you in finding the perfect hair extensions for your wedding look. We understand how important it is to feel confident and have everything just right for such a special occasion, so it’s wonderful to know she was able to answer your questions, provide guidance, and help you find the perfect colour match.
We’ll be sure to share your kind words with Freya — she’ll be so pleased to know she helped make your experience a positive one.
Thank you again for choosing Beauty Works for your special day, and we hope you absolutely loved your final look!
Kind regards,
Lucy
Beauty Works
For any future Colour Matching services, please visit the link below:
(https://beautyworksonline.com/colour-match)
Tape extensions fell out after one wash
Had tape extensions fitted at my salon who recommended your brand but unfortunately as soon as I washed my hair they came out😢
My hairdressers said they would need to be move every 2-3mths? They lasted 3 days! Are they faulty?
18 June 2026
Reply from Beauty Works
Hi Claire,
Thank you so much for your feedback, and I am sorry to hear that you have experienced concerns with your Tape Extensions. I am so pleased to hear that Beauty Works was recommended to you, and we want you to feel absolutely amazing wearing our hair.
I can see that you have previously been in touch with us, and one of our Hair Specialists invited you to book a call to discuss your concerns in more detail. I am sorry to see that this call was not booked, as we would have loved the opportunity to support you further and understand what may have happened.
Whilst I completely understand your concerns, tape slippage is typically caused by external factors such as the application process, aftercare routine, hair type, or suitability of the extension method, rather than a fault with the tapes themselves.
I have reached out to you on many occasions from customerservice@beautyworks.co.uk so that I can personally look into your concerns and provide you with as much support as possible and I am sorry I am yet to hear from you. We have been keen to understand your experience and work towards a suitable resolution.
We truly value your feedback and would welcome the opportunity to help turn this experience around for you.
I still hope to hear from you soon.
Kind regards,
Claudia
The time from ordering to time of being…
The time from ordering to time of being delivered quickest parcel i have ever received
26 July 2026
Reply from Beauty Works
Hello,
Thank you so much for your fantastic review!
We're delighted to hear that you were impressed with how quickly your order arrived. We know how exciting it is to receive your Beauty Works order, so it's wonderful to hear that this was the quickest parcel you've ever received!
Thank you again for your kind words and for choosing Beauty Works.
We hope you love your new purchase, and we look forward to welcoming you back again soon!
Kind regards,
Lucy
Beauty Works
Quick response
Emailed as I had not received the tracking information replied very quickly with all the details couldn’t ask for more
29 July 2026
Reply from Beauty Works
Hello Tracey,
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that our team was able to respond quickly and provide you with your tracking information. We understand how important it is to stay updated on your order, so we're pleased we could get everything sorted for you promptly.
Providing friendly, efficient, and helpful customer service is something we always strive for, so it's wonderful to hear that your experience reflected this.
Thank you again for your kind feedback and support—we really appreciate it!
Kind regards,
Lucy
Beauty Works
Really liking the quality of the hair…
Really liking the quality of the hair extensions as well as the care products including the boar brush and miracle spray. When I had an issue with my order, Safiya was very quick to help and resolve the problem, going above and beyond. Would recommend!
29 July 2026
Reply from Beauty Works
Hello,
Thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that you're loving the quality of your hair extensions, as well as our aftercare products, including the Boar Bristle Brush and Miracle Spray. It's fantastic to know they're helping you get the very best from your hair.
We're also so pleased to hear that Safiya was able to assist you when you experienced an issue with your order. We'll be sure to pass your kind words on to her—she'll be thrilled to know that her support and dedication made such a positive difference.
Thank you again for your recommendation and continued support.
We truly appreciate it and look forward to welcoming you back again soon!
Kind regards,
Lucy
Beauty Works
Thank you Grace
Grace T was friendly, professional, and very helpful. She made everything quick and easy, and her excellent customer service really stood out. Thank you, Grace!
29 July 2026
Unprompted review
Reply from Beauty Works
Hello Violet,
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that Grace provided you with such friendly, professional, and helpful support. We’ll be sure to share your kind words with her — she’ll be so pleased to know that her service made your experience quick and easy.
Providing excellent customer service is something we truly value, so it’s wonderful to hear that Grace made such a positive impression.
Thank you again for your kind feedback and support. We really appreciate it!
Kind regards,
Lucy
Beauty Works
Really helpful and the hair extension…
Really helpful and the hair extension are really good, it last me long time !
29 July 2026
Unprompted review
Reply from Beauty Works
Hello,
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that you’ve had such a positive experience with your hair extensions and that they have lasted you a long time. It’s wonderful to know that you’re happy with both the quality of the hair and the support you’ve received.
Looking after your extensions with the right products is key to helping maintain their softness, shine, and longevity. For the best results, we recommend using our Beauty Works Aftercare range, which has been specially developed to care for your hair extensions.
The range includes essential products such as shampoo, conditioner, masks, and more to help keep your hair looking and feeling its best.
To explore our full Aftercare range, please visit the link below:
(https://beautyworksonline.com/haircare.html)
Thank you again for your kind words and continued support — we truly appreciate it!
Kind regards,
Lucy
Beauty Works
I had an issue with my delivery after…
I had an issue with my delivery after Evri delayed it, and as I had a special event the following day, I contacted Beauty Works customer service for help as I was really stressed. I’d spent a lot of money on the extensions and was desperate to have them in time for my event.
I spoke with Molly, who was absolutely amazing. She arranged for a replacement order to be sent out on next-day delivery in the hope it would arrive before my event, and also organised for my original parcel to be returned to Beauty Works once it arrived. The whole process was completely free of charge and made what was a really stressful situation so much easier.
Thank you so much, Molly, for your fantastic customer service!
29 July 2026
Unprompted review
Reply from Beauty Works
Hello Cloe,
Thank you so much for taking the time to share your experience!
We're so sorry to hear about the delay with your delivery, especially with such an important event coming up. We completely understand how stressful that must have been.
We're delighted to hear that Molly was able to step in and provide the support you needed. She'll be thrilled to know that her efforts made such a positive difference.
Going the extra mile for our customers is something we always strive for, and it's wonderful to hear that she was able to turn a stressful situation into a positive experience.
Thank you again for your kind words and for choosing Beauty Works.
We hope you had an amazing time at your special event and loved your new hair!
Kind regards,
Lucy
Beauty Works
Lovely customer services
Just spoke to a lovely lady in customer services called Safiya Manborde.
I had a problem with an undelivered order through Evri.
She has sorted the problem out and I will receive the order tomorrow.
Just the sort of person that should be working in customer services.
Thanks again Safiya
29 July 2026
Unprompted review
Reply from Beauty Works
Hello Carol,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that Safiya was able to help resolve the issue with your delivery and provide the support you needed. We'll be sure to pass your kind words on to her – she'll be thrilled to know that she made such a positive impression.
Providing excellent customer service is something we pride ourselves on, so it's wonderful to hear that your experience reflected this.
We hope your order arrives as expected, and we can't wait for you to enjoy it!
Thank you again for your support.
Kind regards,
Lucy
Beauty Works
Molly was absolutely wonderful in…
Molly was absolutely wonderful in resolving the issues I had with my multi styler, managed to get a new one sent out and went the extra mile to accommodate for the issues! Brilliant and prompt service too, never disappoints! Thanks again! :)
29 July 2026
Unprompted review
Reply from Beauty Works
Hello Kay,
Thank you so much for taking the time to leave such a wonderful review!
We’re delighted to hear that Molly was able to support you and go the extra mile to resolve the issues you experienced with your Multi Styler. We’ll be sure to share your kind words with her — she’ll be thrilled to know that her help and dedication made such a positive impact.
Our Aeris Multi Styler has been designed to make styling effortless, combining power, speed, and precise digital temperature control to help you curl, straighten, volumise, smooth, and dry with confidence. We’re so pleased that we could help you get back to enjoying your styling experience.
Thank you again for your lovely feedback!
Kind regards,
Lucy
Beauty Works
I purchased the beauty works…
I purchased the beauty works straighteners .Im so pleased with them they glide through your hair.and also great for curling.added bonus lovely heat/travel mat.and 2 lovely section clips.
I also purchased 2x small protection oil not realising that they come has sachets.but I contacted beauty works and they are sending me one in a bottle.i have to say this was all dealt with very quickly brilliant customer service.
29 July 2026
Unprompted review
Reply from Beauty Works
Hello Angela,
Thank you so much for your wonderful review!
We're delighted to hear you're loving your Beauty Works Straightener. It's great to know you're enjoying how effortlessly it glides through your hair and that you're making the most of its styling versatility for both sleek, straight looks and beautiful curls.
We're equally happy that our Customer Service team was able to quickly resolve the query with your Protection Oil. Providing a smooth, efficient service is something we pride ourselves on, so it's lovely to hear your experience reflected that.
Thank you again for your kind words and for choosing Beauty Works. We hope you continue to enjoy your new styling essentials!
Kind regards,
Lucy
Beauty Works
Always impressed by the quality of the hair.. but.. the packaging and presentation is much to be desired. Anfd feel regular customers should havr decent loyalty discounts …
Always impressed by the quality of the hair as im a regular buyer. But disappointed with the packaging it arrives in. Considering the hair extensions are expensive and worth alot for them just to arrive in a plastic bag. No delicate signs etc on. No box. Etc. The presentation could be a lot better. Esp as have to take it to hair salon now in just a plastic wallet. Also.. if buying for a gift for someone doesnt look very expensive in a bag. For qaluality hair extensions that customers pay alot for im suprised it just arrives like that. No sign for the packaging either very lapse. Although arrived in time. Also.. feel beauty works could put on better offers for regulars buyers too.
25 July 2026
Reply from Beauty Works
Hi Kerrie,
Thank you for taking the time to leave your feedback and for being a loyal Beauty Works customer.
I am so pleased to hear how impressed you are with the quality of our hair, as this is something we pride ourselves on. However, I am sorry to hear that you were disappointed with the packaging and presentation.
Our hair is packaged in protective bags to help minimise friction, maintain the quality of the hair, and ensure it arrives in the best possible condition during transit.
Your feedback is truly valuable, and I would really appreciate the opportunity to discuss this further with you.
I have sent you an email from customerservice@beautyworks.co.uk and have also tried to give you a call from 0161 485 3602. It would be great to connect with you directly and understand more about your experience.
Thank you again for your time and support, Kerrie. I look forward to speaking with you soon.
Kind regards,
Claudia
Reply from Beauty Works
Hello Morwenna,
Thank you for taking the time to leave us a review!
We're delighted to hear you were happy with the quick delivery. We always aim to get our customers' orders to them as quickly as possible, so it's great to know we met your expectations.
Thank you for choosing Beauty Works, and we hope you enjoy your purchase!
Kind regards,
Lucy
Beauty Works
There was an issue with delivery but… not beauty works themselves
There was an issue with delivery but not from beauty works side it had been going on for nearly 2 weeks, spoke to Beauty works today all sorted and replacement hair and a gift being sent out on next day delivery, friendly, helpful girls on the phone and via WhatsApp! Would allways recommend Beauty works Thankyou ❤️
28 July 2026
Unprompted review
Reply from Beauty Works
Hello Amy,
Thank you so much for taking the time to leave such a lovely review!
We’re really pleased to hear that our team was able to support you and get everything resolved. While we’re sorry there was a delay with your delivery, we’re delighted that we could step in, arrange a new order, and make sure you received the support you needed.
It’s wonderful to hear that you found our team friendly and helpful across both phone and WhatsApp support. We’ll be sure to share your kind words with everyone involved.
Thank you again for your continued support and for recommending Beauty Works — it truly means a lot to us!
Kind regards,
Lucy
Beauty Works
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.