I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and... See more
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BeautyWellness.ca offers leading brands in beauty & wellness products, at competitive prices, to customers across Canada. We strive to make our eCommerce business stand apart by delivering exceptional customer service. We aim to treat all customers, as we wish to be treated. We have about 2,000 products that range from cutting edge grooming tools and hair care products to spa day gifts and smart snacks.
77294 Courney Park, L5T 2P4, Mississauga, Canada
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service. Alex provides personalized service. Responds very quickly. Order was shipped promptly, and love the products ! 10/10.

Reply from BeautyWellness.ca Inc.
Excellent communication (no less than 4 emails) providing up-to-date product processing and shipping information... not from a 'bot' but from the owner... refreshing to say the least. Pricing was competitive and beat out those online if you 'bulk purchase', which I did. They even offered 'how to protect your package from theft' information...too kind.
I highly recommend the 'personalized service' of this Family-owned Canadian business. You won't be disappointed!
Thank you Alex and crew :)

Reply from BeautyWellness.ca Inc.
Bought after Christmas cutoff date but they still came through! They quickly processed my order and received the items the day before Christmas - thanks wellness.ca!!

Reply from BeautyWellness.ca Inc.
I had an issue with my order being cancelled once it was purchased due to the delivery address not matching the billing address. This caused the order to be cancelled, it was a gift. I contacted Alex and he was a huge help. The customer service was amazing. Not only were the emails replied to in a timely manner, Alex also took to the time to call me and help me re order. When he found out they were out of the color for one of the shavers I ordered he called me back right away and replaced it. He expedited the shipment for next day delivery. Unfortunately, Canada post lost the package which was not Alex's fault, but he opened a service case with Canada post on his end as well to speed the process up. Overall, I got a lot of assistance and it was super super helpful. I would definitely recommended this company for any purchases. I really appreciated all the help that was offered! :)

Reply from BeautyWellness.ca Inc.
Thank you Alex for the exceptional customer service.
You went above and beyond for responding to my questions and resolving any issues. Great shopping experience.
Helena

Reply from BeautyWellness.ca Inc.
I can only say one thing - the highest quality of service 👍

Reply from BeautyWellness.ca Inc.
Great service and quick to reply!
Great products and my order was shipped fast! Received it next day!
Thanks again!

Reply from BeautyWellness.ca Inc.
smooth purchase, fast delivery, great pricing! 10/10 would recommend!

Reply from BeautyWellness.ca Inc.
Fantastic customer service. Products at great prices.

Reply from BeautyWellness.ca Inc.
Orders are always shipped super quickly and the customer service is excellent. No notes. Will continue to shop from Beauty Wellness.ca

Reply from BeautyWellness.ca Inc.
Always a wonderful experience ordering from BeautyWellness.ca! They offer the full range of US-made Luseta brand hair products that I can’t find anywhere else, and the quality is unbeatable. Even when my recent order was delayed during the busy holiday season, their team stepped in right away, followed up with the delivery company, and made sure I received everything in time. Their customer service is consistently friendly, attentive, and genuinely focused on keeping customers happy. I’m always impressed — highly recommend and will definitely keep coming back!
Always a great ordering experience. Website is easy to use and communication is fantastic. I requested that my order be sent to a safe location and this was done exactly as requested. Very much appreciated

Reply from BeautyWellness.ca Inc.
The site is easy to use.
The order got processed and shipped fairly quickly.

Reply from BeautyWellness.ca Inc.
Ordered a BaBylissPRO Compact Lo-Pro combo. Fast delivery and great communication along the way. I would highly recommend beauty wellness.

Reply from BeautyWellness.ca Inc.
Their service is absolutely fantastic. This family run business is customer oriented and they go above and beyond to make sure that the products you received are matched with expectations.
They have unique products to purchase and are well priced. Would recommend to everyone to use BeautyWellness for daily needs

Reply from BeautyWellness.ca Inc.
Great experience.Deliver fast.Accommodative and trusted seller specially Sir Alex. Best Regards!!!🤝☝️

Reply from BeautyWellness.ca Inc.
I have ordered many times through BeautyWellness.ca Inc. and my orders have always been good. Last night when I received my order, I noticed that one of the products had leaked, thus 1/2 the bottle was gone. When I reached out to Alex, he was very prompt with his response!! His customer service was amazing. I would recommend this company to everyone.

Reply from BeautyWellness.ca Inc.
The price is reasonable for the products I use, especially when they are on sale.
Products arrive quickly and packaged securely.
Very easy to order online.

Reply from BeautyWellness.ca Inc.
Very nice products and very good service 👍

Reply from BeautyWellness.ca Inc.
I had ordered clippers for my son for his birthday. They were almost $300 everywhere else I had looked but beauty wellness had them for $203 so I purchased for my son’s 18th birthday. However, I had ordered a little too late for them to arrive on time so I emailed beauty wellness asking if there was a way to get them sooner, a customer care rep, Alex, emailed me quickly back stating that they could for an express cost of $24 that would guarantee there arrival in time. Still ahead of the game money wise I agreed, and they were here within two days instead of a week! Too the communication was quick and thorough!

Reply from BeautyWellness.ca Inc.
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