BeautyWellness.ca Inc. Reviews 

536
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the fast shipping times, affordable pricing, and an impressive selection of beauty products. Shoppers appreciate how easy it is to place orders online while receiving regular, accurate updates on their packages. Buyers frequently describe the customer service as top-tier, noting that representatives go above and beyond to resolve issues. Though some customers experienced occasional delivery delays or tracking hiccups caused by postal carriers, support staff quickly intervened to assist. A few reviewers also mentioned minor disappointments regarding product details not matching expectations or items arriving with minor packaging flaws.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting great prices, unbeatable selection, and fast... See more

Order

Users describe positive interactions with order, highlighting seamless tracking, prompt shipping updates, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the lightning fast shipping and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting attentive support and... See more

Price

Customers consistently note positive experiences with price, highlighting that the pricing is unbeatable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and... See more

Company replied

Rated 5 out of 5 stars

I have been a customer for quite sometime. Great prices, great products, fast delivery and top notch customer service. I had a problem with a product and within an hour of contacting them through em... See more

Company replied

Rated 5 out of 5 stars

Products received in perfect condition and timely. I was disappointed with the red as it did not match the photo. When I emailed about it, they refunded me immediately and gave me extra points toward... See more

Company replied

Rated 5 out of 5 stars

Their service is absolutely fantastic. This family run business is customer oriented and they go above and beyond to make sure that the products you received are matched with expectations. They ha... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Gift Shop
  5. Hair Product Store

Written by the company

BeautyWellness.ca offers leading brands in beauty & wellness products, at competitive prices, to customers across Canada. We strive to make our eCommerce business stand apart by delivering exceptional customer service. We aim to treat all customers, as we wish to be treated. We have about 2,000 products that range from cutting edge grooming tools and hair care products to spa day gifts and smart snacks.


Contact info

4.9

Excellent

TrustScore 5 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(536)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Alex provides personalized service. Responds very quickly. Order was shipped promptly, and love the products ! 10/10.

21 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Oh, thank you Diane! We also have Excellent Customers!

Rated 4 out of 5 stars

Canadian/Family owned...personalized service!

Excellent communication (no less than 4 emails) providing up-to-date product processing and shipping information... not from a 'bot' but from the owner... refreshing to say the least. Pricing was competitive and beat out those online if you 'bulk purchase', which I did. They even offered 'how to protect your package from theft' information...too kind.
I highly recommend the 'personalized service' of this Family-owned Canadian business. You won't be disappointed!
Thank you Alex and crew :)

18 December 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Right on! Thanks for taking the time to share your experience. The whole family appreciates your support!

Rated 5 out of 5 stars

Bought after Christmas cutoff date but…

Bought after Christmas cutoff date but they still came through! They quickly processed my order and received the items the day before Christmas - thanks wellness.ca!!

24 December 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks for sharing Ben. Glad we could help!

Rated 5 out of 5 stars

Issues with order

I had an issue with my order being cancelled once it was purchased due to the delivery address not matching the billing address. This caused the order to be cancelled, it was a gift. I contacted Alex and he was a huge help. The customer service was amazing. Not only were the emails replied to in a timely manner, Alex also took to the time to call me and help me re order. When he found out they were out of the color for one of the shavers I ordered he called me back right away and replaced it. He expedited the shipment for next day delivery. Unfortunately, Canada post lost the package which was not Alex's fault, but he opened a service case with Canada post on his end as well to speed the process up. Overall, I got a lot of assistance and it was super super helpful. I would definitely recommended this company for any purchases. I really appreciated all the help that was offered! :)

8 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks for sharing Sarah! We're glad we could help where we could.

Rated 5 out of 5 stars

Have made a couple of purchases from…

Thank you Alex for the exceptional customer service.
You went above and beyond for responding to my questions and resolving any issues. Great shopping experience.
Helena

6 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Helena, our whole team is very happy that we were able to serve you! Thank you for your support.

Rated 5 out of 5 stars

I can only say one thing

I can only say one thing - the highest quality of service 👍

6 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We're so happy that you are pleased with our quality of service Marcos! Thanks for your support.

Rated 5 out of 5 stars

Great service and quick to reply!

Great service and quick to reply!
Great products and my order was shipped fast! Received it next day!
Thanks again!

8 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Awesome! Your support means a lot to us Carlo!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Products at great prices.

10 December 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Don't forget, fantastic customers! Thanks so much Wendy!

Rated 5 out of 5 stars

Orders are always shipped super quickly…

Orders are always shipped super quickly and the customer service is excellent. No notes. Will continue to shop from Beauty Wellness.ca

11 December 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks so much Danielle! Our whole team really appreciates your support!

Rated 5 out of 5 stars

Always a wonderful experience ordering…

Always a wonderful experience ordering from BeautyWellness.ca! They offer the full range of US-made Luseta brand hair products that I can’t find anywhere else, and the quality is unbeatable. Even when my recent order was delayed during the busy holiday season, their team stepped in right away, followed up with the delivery company, and made sure I received everything in time. Their customer service is consistently friendly, attentive, and genuinely focused on keeping customers happy. I’m always impressed — highly recommend and will definitely keep coming back!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Always a great ordering experience

Always a great ordering experience. Website is easy to use and communication is fantastic. I requested that my order be sent to a safe location and this was done exactly as requested. Very much appreciated

26 November 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We are happy to serve! Thanks so much for sharing!

Rated 5 out of 5 stars

The site is easy to use.

The site is easy to use.
The order got processed and shipped fairly quickly.

7 October 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks for taking the time to share William. It is really appreciated by the whole team.

Rated 5 out of 5 stars

Great communication and customer service

Ordered a BaBylissPRO Compact Lo-Pro combo. Fast delivery and great communication along the way. I would highly recommend beauty wellness.

29 October 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you very much for your comments and support Brad!

Rated 5 out of 5 stars

Amazing service

Their service is absolutely fantastic. This family run business is customer oriented and they go above and beyond to make sure that the products you received are matched with expectations.

They have unique products to purchase and are well priced. Would recommend to everyone to use BeautyWellness for daily needs

17 October 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Wow! Thank you so much for your very kind words of encouragement Adolphina!

Rated 5 out of 5 stars

Great experience.Deliver…

Great experience.Deliver fast.Accommodative and trusted seller specially Sir Alex. Best Regards!!!🤝☝️

17 October 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Awesome! Thanks for sharing Lorie. Happy to serve.

Rated 5 out of 5 stars

Amazing Customer Service

I have ordered many times through BeautyWellness.ca Inc. and my orders have always been good. Last night when I received my order, I noticed that one of the products had leaked, thus 1/2 the bottle was gone. When I reached out to Alex, he was very prompt with his response!! His customer service was amazing. I would recommend this company to everyone.

8 October 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We're so glad we could help Twyla!

Rated 5 out of 5 stars

Quality & Service

The price is reasonable for the products I use, especially when they are on sale.
Products arrive quickly and packaged securely.
Very easy to order online.

7 October 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is wonderful to hear Theresa. Thank you so much for sharing.

Rated 5 out of 5 stars

Clippers arriving on time

I had ordered clippers for my son for his birthday. They were almost $300 everywhere else I had looked but beauty wellness had them for $203 so I purchased for my son’s 18th birthday. However, I had ordered a little too late for them to arrive on time so I emailed beauty wellness asking if there was a way to get them sooner, a customer care rep, Alex, emailed me quickly back stating that they could for an express cost of $24 that would guarantee there arrival in time. Still ahead of the game money wise I agreed, and they were here within two days instead of a week! Too the communication was quick and thorough!

19 September 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks Messina! Glad we were able to help your son have a great birthday.

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