I purchased a SumUp terminal online
I purchased a SumUp terminal online, but after a few days I hadn’t received any updates, so I contacted customer service and left a message ... I received a call back within five minutes ... They explained that the terminal was temporarily out of stock due to high demand and that they were expecting a delivery on Friday ... They gave me the choice of a full refund or waiting for the new stock, and as a goodwill gesture they offered to include extra till rolls
On Thursday, I received another call to let me know the terminal had arrived in stock earlier than expected and that it would be sent by next-day delivery at no extra cost
True to their word, the terminal arrived on Friday with the extra till rolls, just in time for my weekend exhibition ... the customer service is outstanding ... I really appreciated the personal phone call to keep me updated rather than just relying on emails or text messages
Excellent service from start to finish ... I actually found this company by accident, but I’m so glad I did ... I would definitely recommend them and wouldn’t hesitate to buy from them again








