Beautyhouse Reviews 

Very disappointed. Bought a perfume. I had a terrible skin reaction which is unusual for me. I paid extra for a ‘return and package protection’ fee only for my return to be denied. I told them about the reaction but they just kept asking for pics of the product in the cellophane as if they didn’t even read my email. How would it still be in the cellophane if I know it caused a reaction on my skin??? Customer service not helpful, prices aren’t great either, would not recommend or use them again.

Three of us went to Beauty House, Bratislava, today, as walk-ins. We asked for three Head Spa beauty treatments, we were accommodated and all three of us had a Spa treatment simultaneously which is exactly what we wanted. Lola looked after me and I had an incredibly relaxing and enjoyable head massage, facial and shoulder massage. It left me feeling so relaxed and calm. I then asked to have my nails done, gel French manicure. Absolutely beautiful, paid so much attention to getting it completely right and I now feel very much better and happy to face the day!! Thank you so much ladies, cannot recommend you enough.

I love Beautyhouse! I am a loyal customer! They have the best Arab and Niche fragrances! Packages are always on time! They also have the best discounts and sales!

I absolutely love this site! I check here for all my fragrance needs first. I get shipping updated straight to my phone via Apple Pay, making this super convenient and easy.

Great overall expedience and fast turn around time. Great site with fair prices and a great selection.

This company does not honor their refund policy as posted, terrible first time experience with this company and their product. Have made several attempts contact via phone and refund unopened product. Paid for return shipping, but was denied and never received my money back. Terrible company

This shop is a scam. They sent us an empty bottle of cologne with scratch marks all over it and then when we complained they claimed that it’s impossible and they won’t provide a refund. Shady place with shady business practices. Stay away.

The cologne arrived completely sealed but upon opening the bottle was a complete mess and damaged and EMPTY. There was nothing in it! When contacted they said "not possible, oh well." Complete scam!

I had a very disappointing experience with Beautyhouse. I ordered Rayhaan Tonquin Giza but received the wrong item (Rayhaan Aquatica).

The company initially responded and provided a return label, and I returned the item promptly. Tracking confirms it was delivered back to them on March 30, 2026.

Since then, I have received no response, no refund, and have been unable to reach anyone by phone despite multiple attempts

As a first-time customer, this experience showed a lack of accountability and customer service. I’ve now had to escalate the issue through my credit card company.

I cannot recommend purchasing from this company based on my experience.

Beauty house is the go they did rlly good with my order and I’m proud ty sm beautyhouse I recommend this a lot but I can’t lie shipping to Canada is pretty expensive but worth it if ur getting multiple stuff would buy from this again 💯

They're fine in general, but DO NOT try to buy Dior Homme Original from them. They don't differentiate the SKUs of Original and the 2020 Dior Homme; they literally list both SKUs on the packing slip for that line item. One time I did get the correct version, but 3 other bottles since have been Dior Homme 2020..

I opened the first incorrect bottle I received before realizing this, and ate the cost. I was then assured after numerous emails with Austin, from customer service, that I would receive the correct version if I re-ordered. Well, now I'm dealing with returning the 2 bottles of Dior Homme 2020 that I received in error.

It's worth noting that beyond the waste of time, you have to pay for returns; whether by purchasing the return / shipping insurance option with your order, or by just having to pay for the shipping if you don't get that.

Great price, quick dekivery.

Cool small good but I need free items to be honest

Product came fast and good prices but...they sent the wrong fragrance. I reached out to customer service and i had to provide mutile pictures and they sent a return label. The fragrance was sent out within a couple of days. This was in November of 2025 and it is currently March of 2026 and I'm still waiting for the refund. Just sent them another email so we'll see where this leads.

Order arrived 8 days after confirmation and package was neat and secure. I usually don't open these sort of things at the office but I was so anxious, I had to! The smell was so warm and sensual... I'm getting a creamy vanilla but not too sweet, there's a nice warmth to this one...very much like my Libre fragrance! I've not been able to stop wearing it since! Definitely pleased with this purchase!

Still not here! And the delivery date continues to be pushed out😩

They were really fast! And you can't beat the price!

Great products.

I ordered four fragrances and three arrived perfectly fine, but one bottle came partially empty with heavy leakage inside the box. There was dried residue around the atomizer and neck, and it honestly didn’t look like fresh shipping damage. It seemed like the bottle may have already been compromised before it was sent out.

I contacted customer service and provided clear photos. I was first told they couldn’t take responsibility because I didn’t pay for shipping insurance, even though this was clearly not a delivery accident. Later, they said they submitted a request to UPS, but more than a week has passed and no one has contacted me, and there is still no real resolution.

While they were asking me to submit additional details, I received an email at the same time asking me to click on a Microsoft link. I assumed it was part of their process and clicked it, but it did not work. The next day, they sent another email saying their account had been compromised and scam emails had been sent. By then, the damage was already done. The timing was extremely concerning and added unnecessary stress to an already frustrating situation.

What’s most disappointing is that no ownership has been taken for any of these issues, not the damaged product, not the delay, and not the security concern. I simply wanted accountability and a fair resolution.