Beauty Base Reviews 5,770

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 602 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices, often finding products significantly cheaper than elsewhere, and appreciate the wide selection of items available. The delivery service is consistently highlighted for its speed and efficiency, with many orders arriving quickly and within the quoted timeframe. Reviewers also commend the careful packaging, ensuring products arrive well-protected and in perfect condition, and find the ordering process on the website to be clear and easy to navigate. However, some customers experienced issues with delivery, including missing parcels and delayed dispatch, leading to poor communication and a lack of resolution. Additionally, a few people received products that were either leaking, damaged, or not as expected, with some reporting difficulties with customer service regarding refunds for these items.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting great prices and authenticity,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers consistently finding products significantly... See more

Order

Reviewers mention positive feedback about their orders, with many finding the ordering process quick, easy,... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, great, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beauty Base was one of them ads that popped up on Instagram, so you’re always a little apprehensive. Fear not however, they dispatched and delivered within two days! Item was well packaged and much ch... See more

Rated 5 out of 5 stars

I am a happy customer and also a returning one at that. I'm always dubious when it comes to getting great deals online and I like to think I have the edge on being safe, but you never can be sure. Wel... See more

Rated 5 out of 5 stars

The delivery arrived within the tome and date quoted. The free gift and sample was lovely. Maybe a same idea would be over certain amount Maybe give more free samples especially for customers who are... See more

Rated 5 out of 5 stars

Really good offers on a lots of items & speedy delivery. A very happy customer. Thank you so much beatybase. I will definitely buying from beautybase again.


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Speedy delivery and competitive price

I found the aftershave I was looking for and it came in a gift set which is really nice and it was at a good price too. Really impressed how quickly it arrived. Would use this company again based on this experience

30 March 2026
Rated 5 out of 5 stars

Amazing

I ordered Rayhaan Aquatica (beautiful fragrance i definitely recommend) for an amazing price and it arrived within 4 days which also, is amazing. It arrived in perfect condition and it even came with a 1ml sample of another beautiful fragrance. Amazing company i will definitely be buying again.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, prices were 50% less than Boots and had extra samples delivered with my order. Will definitely shop again.

24 March 2026
Rated 1 out of 5 stars

Delivery person did not find the…

Delivery person did not find the address Flat 28 Mascalls court
Victoria way
SE7 7TX
The address exists. Please I would like to have a clear explanation about this situation that I do not understand
It was a gift for someone..

25 March 2026
Rated 5 out of 5 stars

Great packaging

Great packaging
And they always throw in a free sample so what’s not to like

Will deffo order again

23 March 2026
Rated 1 out of 5 stars

Please read before buying!!!

I came across this website and was thrilled that all the perfumes I love were at a discounted price. I ordered Jean Paul Gaultier La Bella Eau De Parfum 100ml.

It was 79.99 so discounted but still a fair price for perfume.

When the item arrived I was thrilled. Until I opened the tin.

It was clear to see this item is fake I have listed some of the reasons below.
The bottle itself it's not good quality
The velvet base is incorrect
The clasp around the neck of the bottle is made of cheap material
The flowers are incorrect on the body and clearly cheap
The bottle proportions are incorrect
The scent profile is also incorrect and isn't as strong or as nice as the official perfume.
The code on the bottom of the box that is meant to match the bottom of the bottle doesn't exist.
I tried to call the customer service line that then directed you to send a email.

I did this and am still awaiting a response even though it was stated all replies would come by the end of the next working day.

Needless to say I am very disappointed. I wouldn't have minded paying for a good fake (not at £79.99) if it was advertised as such maybe (£29.99 - £34.99)
But to advertise as a legitimate perfume and then to send people a good fake is pretty disgusting.

I am hoping to save someone else the heart ache of thinking they have a lovely official perfume and then to be disappointed its a fake.

Please read this review before making a purchase

31 March 2026
Unprompted review

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