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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, often highlighting their customer-centric approach. People are particularly satisfied with the excellent customer service, noting that their issues are resolved quickly and efficiently. The overall service provided is frequently described as wonderful, with many appreciating the swift and effective responses to their inquiries. However, some people were dissatisfied with the website, describing it as not smooth or buggy on both mobile and desktop. A few other people also felt that the response time, while generally good, could sometimes be slow, with some waiting a couple of days for a reply.

What people talk about most

Customer service

Clients share positive opinions on customer service. Customers consistently praise the support team for being... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Response time

People report positive experiences with response times. Many customers praise the swift support responses,... See more

Service

Consumers find service to be positive. Many reviewers express high satisfaction, describing the service as... See more

Website

Customers had ambiguous experiences with the website. Many reviewers praise the platform, describing it as a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased a beat, added the hooks and bars and released the song through Landr. So far so good and issues here were my biggest concern. The reason for 4 stars instead of 5 is because I did feel like t... See more

Company replied

Rated 4 out of 5 stars

usually I use beatstars to buy background music for my Youtube Videos, and it's been a solid experience. The licensing is clear, and my videos can be monetized without worrying about copyright claims

Company replied

Rated 4 out of 5 stars

Took a while for a response back and forth but overall good service. 👍

Company replied

Rated 4 out of 5 stars

Solved my issue immediately, did take a while for them to respond (about two days), but it was worth it since they solved my issue on the spot!

Company replied


Company details

  1. Online Marketplace

Written by the company

BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.


Contact info

4.2

Great

TrustScore 4 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

I bought an exclusive beat from a…

I bought an exclusive beat from a producer at Beatstar and recorded and released it in October, and apparently the final score isn't exclusive. On TikTok, it says the beat is someone else's. I messaged the producer, who's stringing me along. I've now messaged Beatstar, and I'm still waiting to see what Beatstar does! I'll keep you updated on how it turns out.

20 September 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Chocando cho, Thank you for sharing your experience. We’re really sorry to hear about the situation you're facing.

Please note that BeatStars operates as a marketplace platform, which means sellers (producers) manage their own files, licenses, and transactions. That said, we take these matters seriously and do not tolerate any violation of licensing terms.

Since you have already contacted our team, we appreciate your patience and will do what we can to assist.

Rated 5 out of 5 stars

Friendly and fast

Friendly and fast. Perfect service Im so happy

13 December 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Jake Harradine, Thank you so much! We're thrilled to hear you had a friendly and fast experience with our team. That's exactly what we aim for. 😊 We're always here to help, so feel free to reach out anytime you need assistance.

We appreciate your kind words! 🙌

Rated 5 out of 5 stars

Archived Beats

I had a difficult time trying to restore tracks, due to a beatstars glitch. Customer support had gotten back to me right away and assisted me further with this issue. They were very helpful. Problem solved the same day!

5 December 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Prod Keymu, Thank you so much for the kind words! We're really glad to hear that our support team was able to resolve the issue quickly and effectively. If you ever need anything else, we’re always here to help. 🙌

Rated 1 out of 5 stars

This is a total garbage

This is a total garbage. I never sold anything here, yet I sold in many other platforms. Also, they make it extremely difficult to cancel your subscription.

4 December 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi CM,

Thanks for your feedback. We’re sorry to hear about your experience.

While many creators do find success on BeatStars, we understand that results can vary.

If you're looking to cancel your paid subscription, you can easily do so by following these steps:

1. Log in to your BeatStars account.
2. Go to your Subscription Settings
3. Click “Manage Subscription.”
4. Scroll down and click “I want to cancel my subscription.”

In the confirmation pop-up, select “Yes, I want to cancel.”

Important notes: Be sure to cancel at least 3 business days before your next billing date.

Let us know if you need any help completing the cancellation or navigating your account.

Rated 5 out of 5 stars

Danny was very help with getting one my…

Danny was very help with getting one my songs registered with Beatstars publishing.

19 November 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Mid Tempo, Thank you for your kind words! We're so glad to hear Danny was helpful in getting your song registered with BeatStars Publishing. That’s what we’re here for! 🎶

If you ever need anything else, don’t hesitate to reach out. Wishing you all the best with your music journey! 🙌

Rated 5 out of 5 stars

Thank you very much

Thank you very much, everyone helped me with registering the song.

21 November 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Ринат Абушев , You're very welcome, we're so glad to hear that you received the help you needed with registering your song! 🎶👏

If there's anything else you need along the way, don’t hesitate to reach out. We're always here to support you.

Thank you for being part of the BeatStars community!

Rated 1 out of 5 stars

buggy, expensive, dead platform

bad service and buggy site on mobile/desktop.
paid service for creators (veery limited free version)
essentially I cant get money on beats other creators made with my sample

13 November 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi MK, Thank you for sharing your feedback. We’re sorry to hear about your experience. We understand how frustrating it can be when things don’t work as expected.

If you're experiencing issues getting paid for collaborations or samples you've contributed to, we’d love to help clarify how rights and payouts work on the platform. You can reach out to our Support team here: https://help.beatstars.com/hc/en-us/requests/new

Thanks again for bringing this to our attention.

Rated 5 out of 5 stars

Chris from beatstars made my issue…

Chris from beatstars made my issue resolve with absolute smoothness
Thanks Chris

3 November 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Kshitiz Verma, Thanks for your kind words! We're really happy to hear Chris was able to resolve the issue smoothly for you; that’s the experience we always aim for. 🙌

Rated 4 out of 5 stars

Overall good service

Took a while for a response back and forth but overall good service. 👍

29 October 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi C J, Thanks for sharing your thoughts! We're glad to hear the overall service was good, even if there was a bit of back and forth. We truly appreciate your patience and hope your next experience is even smoother. 👍 If you ever need anything, don’t hesitate to reach out!

Rated 5 out of 5 stars

Beatstars services are incredible

Beatstars services are incredible. You as a producer/composer need to be business minded. Have a great day !

22 October 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Rusty Brakez, Thanks so much for the kind words! We're really glad to hear you're enjoying the BeatStars experience. It's awesome to have creators like you who approach things with a business mindset. 🙌

Wishing you continued success on your journey! 🎶💼

Have a great day too!

Rated 5 out of 5 stars

Best Customer Service

8 October 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi there, thank you so much for the kind words! We're truly glad to hear you had a great experience with our customer service. Your support means the world to us. 🙏

If you ever need anything, we're always here to help!

Rated 5 out of 5 stars

Rehana is perfect

Rehana is perfect, she is more than good

15 October 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Noel Beats noelbeats, Thank you so much for your kind words! We're thrilled to hear your experience with Rehana was so positive. She truly is amazing, and we’ll be sure to pass along your appreciation. 🌟

If there’s anything else we can help you with, just let us know. We’re always here to support you!

Rated 5 out of 5 stars

Fast response eager to assist in any…

Fast response eager to assist in any way, very happy with the service.

12 October 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Nicholas Loizidis, Thank you so much for the kind words! 🙌
We're really happy to hear that you had a fast and helpful experience with our support team. Your satisfaction means a lot to us, and we're always here to assist whenever you need. 💯

Thanks again for choosing BeatStars! 🎶

Rated 5 out of 5 stars

I accidentally Deleted

I accidentally Deleted one of my Accts. Beatstars kept in contact with me for 7weels to make sure I got it back. They even emailed me eveyrime I missed a response. ThlHE BEST MUSIC APP. I love them. 💯

14 August 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Steve Fells, Thanks so much for sharing your experience. We’re truly glad to hear we could help you get your account back! 🙌

It means a lot to us that you noticed the effort our team made to stay in touch. We always want to make sure you feel supported, especially through something as stressful as account recovery.

🎶 We're here if you ever need anything else, and thanks again for the love! 💯

Rated 5 out of 5 stars

You guys have been professional with me…

You guys have been professional with me so much that it feels like I'm valued as a client 🙌 and this help makes us glad as customers.

Beatstars gives you quick updates throughout each problem you have, they make sure everything is clear and resolved as soon as you contact them.

I truly appreciate the patience and professionalism.

I'm wishing BeatStars team an amazing Halloween as well 🌞, coming this October 2025.

1 October 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Obakeng Masego Mooketsi, Thank you so much for your thoughtful and heartwarming message! 💛 We're truly grateful for your kind words and support. It means a lot to know you felt valued and taken care of; that’s always our goal.

And thank you for the early Halloween wishes, we’re sending those positive vibes right back to you! 🎃✨

Wishing you continued success and creativity on your journey. We're here whenever you need us! 🙌🧡

Rated 5 out of 5 stars

My experience have been good so far…

My experience has been good so far especially with the swift support responses.

Great Team work.

Thank you!

25 September 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Oghenero Umuowhero, Thank you so much for the kind words!
We're thrilled to hear that you've had a smooth experience so far and that our support team has been able to assist you quickly. We’ll continue doing our best to keep up the great teamwork and service.
Don’t hesitate to reach out anytime. We’ve got your back!

Rated 5 out of 5 stars

Very good and helpful

Very good and helpful

25 September 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Jake Usta, Thanks so much for the kind words. We're really glad you found the experience helpful! If you ever need anything else, don’t hesitate to reach out. 🎶👏

Rated 3 out of 5 stars

They are able to help outside business…

They are able to help outside business hours

20 September 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Tshilidzi Ner, Thanks so much for taking the time to share your feedback! We're really glad to hear that you found our support helpful, even outside of regular business hours. We aim to be there when it matters most.

If there's anything we could’ve done better that led to the 3-star rating, feel free to share. We’re always looking to improve the experience for our community. 🎶🙌

Rated 5 out of 5 stars

very fast and professional customer…

very fast and professional customer service

19 September 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Marcin Drożdż, Thank you so much for your kind words!

We're really glad to hear you had a fast and professional experience with our customer service team.

That's exactly what we aim for. If you ever need help again, don’t hesitate to reach out. 🎧👏

Rated 5 out of 5 stars

Instant reply to my query

Instant reply to my query. Took only 10 minutes to resolve

11 September 2025
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Prod.aarjay, Thanks so much for the great feedback. We’re happy to hear your issue was resolved quickly!

If you ever need further help, feel free to reach out anytime. We're always here to assist.

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