Bear Valley Company Reviews 

24
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

My wife ordered a few t-shirts and gloves for both of us after a friend of ours was wearing one of the t-shirts on site. The products arrived in good time but were in the wrong colours, and the gloves... See more

Rated 5 out of 5 stars

Very efficient service in getting the products sorted, printed, and sent out to us. Everyone loves the kit and branding identification. There are many more items to follow once we get settled in wit... See more

Rated 5 out of 5 stars

My jacket was late being despatched, so as a goodwill gesture they printed my company name on it free of charge and threw in a free base layer T-shirt. The very best customer care, cant recommend th... See more

Rated 5 out of 5 stars

My boyfriend orders stuff from these guys all the time. I follow them on Instagram and they recently posted a woman wearing their gear and it encouraged me to get some stuff and I’m really happy I di... See more

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Specialist clothing for arborists and landscapers since 2016. Proud developers of the best T-shirt for the arb and landscaping practitioner - the ExoRanger. Shop on our store today!


Contact info

4.2

Great

TrustScore 4 out of 5

24 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(24)

1 review in the last 12 months

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Rated 1 out of 5 stars

Worst customer service ever.

My wife ordered a few t-shirts and gloves for both of us after a friend of ours was wearing one of the t-shirts on site. The products arrived in good time but were in the wrong colours, and the gloves had been substituted for others without any explanation. This is when things got intriguing. We returned the goods with our reasons for return and awaited our refund... Some 4 months later, after several texts and phone calls to Sam and nothing being done, Ciaran sent a text, and hey presto, we got refunded. I would have given minus 1 for customer service, but unfortunately I didn't have the option. Advice to all... Think before ordering, as if you need a refund, it's not coming to you anytime soon.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is on point

Customer service is on point. They are always helpful and polite. Delivery is always on time. Design and quality is excellent. Definitely recommend for work wear.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Top customer care

My jacket was late being despatched, so as a goodwill gesture they printed my company name on it free of charge and threw in a free base layer T-shirt.
The very best customer care, cant recommend these guys highly enough.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality Gear

Great Quality Gear. Speedy and fast delivery. Great guys with good communication about what I needed and it looks brilliant well built to last. Thanks Guys.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

By far the best around

By far the best around. I've ordered a few things from Bear Valley now. Easy to order, great price, great service and the best quality clothing around.

19 January 2025
Unprompted review
Rated 5 out of 5 stars

My boyfriend orders stuff from these…

My boyfriend orders stuff from these guys all the time. I follow them on Instagram and they recently posted a woman wearing their gear and it encouraged me to get some stuff and I’m really happy I did.
Great to see a company promoting unisex wear!

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Got three of their alpha jackets

Got three of their alpha jackets, they are ideal for forestry,arb work. Really good fit, ideal length, keeps the wind out and most importantly built well. Thoroughly recommend

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Overall absolutely great!

Perfectly sized for my 6’6”/2 meter, great quality, quick shipping to the Netherlands and absolutely perfect customer service!
I bought my first shirts years ago (218), and never looked further for work shirts, long sleeves, vests or jackets.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Love For BearValley

Absolutely quality pieces of clothing my go too pieces to work in so comfortable, breathable and tough wearing can’t fault a single one of their products and can’t recommend the products Sam and Ciaran provide enough

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient quality service

Very efficient service in getting the products sorted, printed, and sent out to us.
Everyone loves the kit and branding identification.
There are many more items to follow once we get settled in with the current batch.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a tshirt from bear valley

I ordered a tshirt from bear valley. They had an offer of buy one tshirt get one free for your birthday. The free tshirt that I got I accidentally ordered the wrong size. I tried to exchange the shirt but I had removed the tag so they could not exchange. That was my fault but they said they would send back the original. They never did and never replied to my email.

15 February 2024
Unprompted review
Bear Valley Company logo

Reply from Bear Valley Company

Hey Pete, I really am sorry about this. I can't seem to find our correspondence. If you can send us an email at sales@bearvalleycompany.co.uk and I'll see to it that this is sorted immediately.

- Ciaran

Rated 5 out of 5 stars

First time trying the brand

First time trying the brand, and bought an ExoRanger base layer. I’ve worn it every day to work for well over a year and it hasn’t got a tear or hole in sight. It’s a great top.

13 April 2024
Unprompted review

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