Beautiful healthy plants and great customer service after disappointingly the courier left my plants at the wrong address. Not the fault of Beards and Daisies I hasten to add. Beards and Daisies sorte... See more
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Review summary
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Reviews shaping this summary
I am a new plant parent and the customer service Ash has provided me is phenomenal! You can tell by the responses to my emails that she genuinely cares about the customer’s experience. In an age wher... See more
Great company, easy to order, delivered quickly and very well packaged. Lovely plants. Any issues are sorted very efficiently and you actually speak to a human in live chat! Very pleased with customer... See more
Company replied
Excellent customer service. Really helpful advice for plant care when I reached out to them. Instant replacement for one of my plants that turned a little brown most likely during transit. I love... See more
Company replied
Company details
Written by the company
Beautiful plants and flowers delivered to your door. View our stylishly curated range of plants, pots and accessories online.
Contact info
7d Boyton Hall Farm, CM1 4LN, Chelmsford, United Kingdom
- hello@beardsanddaisies.co.uk
- beardsanddaisies.co.uk
4.4
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived and very pleased with quality…
Arrived and very pleased with quality of plants and package was well wrapped
12 June 2026
Unprompted review
Kentia palm
Beautiful plant, easy website to use
The only problem was the delivery. Unfortunately DPD do not make any contact ie. do not ring the door bell or attempt to deliver to the address, just leave it outside. Would recommend using another courier.
10 June 2026
Unprompted review
Very poor!
I gave a positive review after being reassured that my order would arrive on time for Father's day. The item did not arrive until a week later beyond Father's Day. I was promised a refund for the delivery, still no refund. The fronds of the plant were yellowing and the pot looked extremely cheap and ugly - overall extremely disappointed and I would not use again!!
15 June 2026
Unprompted review
Reply from Beards & Daisies
Hi there,
We're so sorry to hear that your experience didn't live up to the service we aim to provide.
This certainly isn't the experience we want for our customers, and we'd really like the opportunity to put things right. If you could please get in touch with us directly and provide your order details, we'll look into the delayed delivery, the outstanding delivery refund, and the quality concerns you experienced with your plant and pot.
We sincerely apologise again and hope to have the chance to resolve this for you.
Beautiful plants
Beautiful plants, have just purchased my second one which is a beautiful Olive Tree and previously an indoor Kentia Palm.
Both plants arrived in great condition, superbly packaged.
Customer support is fantastic, any queries or anything your worried about if your novice like me with live plants, the care team are great.
Would highly recommend!
16 June 2026
Unprompted review
Really helpful staff
Really helpful staff. Rosie in particular was very helpful.
16 June 2026
Unprompted review
I ordered and received my plants within…
I ordered and received my plants within 24 hours. Remarkable.
Beautifully packaged two arrived in excellent condition one a little damaged.
Email and photos elicited an almost immediate response with apology and offer of compensation together with ongoing care advice.
I have been very impressed by the service, I shall order again.
14 June 2026
Unprompted review
Reply from Beards & Daisies
Hi Jane,
Thank you for your lovely review. We're delighted to hear that your plants arrived so quickly and that you were pleased with the packaging and overall service.
We're sorry that one of the plants arrived with some damage, but we're glad our team was able to respond promptly and help resolve the issue for you. Providing support and care advice alongside our plants is something we take great pride in.
Thank you for your kind words and for giving us the opportunity to put things right
Customer service
I ordered two plants and I had a query about the delivery date. I contacted the Customer Service Team and liaised with Vanshika who was super helpful and confirmed the correct information to me.
Great customer service, thank you!
9 June 2026
Unprompted review
Reply from Beards & Daisies
Hi Lorraine,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Vanshika was able to help with your delivery query and provide the information you needed. We'll be sure to pass your kind feedback on to her.
We really appreciate your support and hope you enjoy your new plants.
Very positive experience
Very positive experience! My order arrived quickly and in great condition. Part of my plant pot was unfortunately smashed when I opened the box, but they were very responsive when I told them this and sent a replacement straight away. Will order from here again
12 June 2026
Unprompted review
Reply from Beards & Daisies
Hi there,
Thank you for taking the time to leave us a review.
We're so pleased to hear that your order arrived quickly and in great condition. While we're sorry that part of your plant pot was damaged during transit, we're glad our team was able to resolve this for you promptly with a replacement.
Thank you for your kind words about our customer service. We really appreciate your support and look forward to welcoming you back again soon.
Artificial plants
Ordered a few artificial plants from this company and I was over the moon with all I ordered, they are really good quality and so realistic. I would highly recommend this company plus great service
1 June 2026
Unprompted review
Reply from Beards & Daisies
Hi Katie,
Thank you for your wonderful review.
We're delighted to hear that you were over the moon with your artificial plants and that they met your expectations for both quality and realism. It's great to know that you were pleased with the service you received as well.
Thank you for your recommendation, it really means a lot to us. We hope to welcome you back again soon
Great plants as described.
Great plants as described.
Good delivery, well packaged, almost too well packaged ha ha.
15 June 2026
Unprompted review
Reply from Beards & Daisies
Hi Paul,
Thank you for your fantastic review.
We're delighted to hear that your plants arrived as described and that you were happy with the delivery. We always take great care when packaging our plants to ensure they arrive safely, so we're pleased to hear they reached you in great condition, even if the packaging took a little extra effort to get into!
We really appreciate your support and hope to welcome you back again soon.
Beautiful and exactly what I wanted…
Beautiful and exactly what I wanted thank you
15 June 2026
Unprompted review
Reply from Beards & Daisies
Hi Nicola,
Thank you for your lovely review.
We're so pleased to hear that your plant was exactly what you were looking for and that you're happy with your purchase.
Thank you for choosing Beards & Daisies.
Plants look nothing like pictures
Plants look nothing like pictures, have broken branches and leaves, one of the boxes came with two slugs .. plants overall look extremely miserable.
I ordered from them once before a Benjamin tree that died soon after delivery the company did nothing but i thought well maybe I was just unlucky .. the company blamed it on too much/ not enough water, not enough sun etc etc (ie nonsense …).
Wont be buying from them again, I prefer to pay a little more but get good quality, pretty looking plants.
An update - customer service contacted me after this review and resolved the issue to my satisfaction so changed the rating to 4.
15 June 2026
Unprompted review
Reply from Beards & Daisies
Hi Olimpia,
Thank you for providing the information so quickly.
We're sorry to hear about your experience and that the plants did not arrive as expected. We take feedback like this very seriously and would like the opportunity to investigate this further and put things right.
We have reached out to you privately to gather some additional details and work towards a resolution. We look forward to hearing from you and we can help to get this resolved as quickly as possible.
Really good website thats easy to…
Really good website thats easy to navigate, beautiful plants and pots. Packed well for delivery.
14 June 2026
Unprompted review
Reply from Beards & Daisies
Hi Sarah,
Thank you for your lovely review.
We're so pleased to hear that you found our website easy to navigate and that you were happy with both the plants and pots you received.
It's also great to know that your order arrived well packed and in good condition. We really appreciate your feedback
Ordered a large house plant
Ordered a large house plant, paid for the tracked named day delivery and it wasn't even dispatched and obviously didn't arrive. Order status stuck on "confirmed, preparing items for delivery", its past my delivery date and couldn't get in contact because it is a weekend. The item ordered was for a present for my mother and it hasn't arrived in time to give it to her, which is why I paid for tracked named day delivery. Can't blame the delivery company for this as Beards and Daisies have not even dispatched the item.
11 June 2026
Unprompted review
My fiddle leaf was not in good health…
My fiddle leaf was not in good health but Vanshika helped me and replaced the plant in alignment with the one year guarantee
Really good customer service
13 June 2026
Unprompted review
Reply from Beards & Daisies
Hi there,
Thank you for taking the time to leave us a review.
We're sorry to hear that your Fiddle Leaf Fig was not in the best condition, but we're pleased that Vanshika was able to assist you.
We'll be sure to pass your kind comments on to Vanshika. Thank you for recognising her efforts and our customer service team.
We hope you're enjoying your replacement plant and look forward to welcoming you back again in the future.
Good quality plants
Good quality plants received in strong packaging and timely
6 June 2026
Unprompted review
Reply from Beards & Daisies
Hi Sue,
Thank you for your lovely review
We're so pleased to hear that you were happy with the quality of your plants, and that they arrived safely and on time.
We really appreciate your support and hope to welcome you back again soon.
Repeat customer, always happy with plants & service
I am a repeat customer, and the quality of the plants and customer service have always been outstanding.
When an issue arose with my most recent order, the customer service team communicated quickly and clearly, giving me a variety of options to resolve the matter to my satisfaction. Five stars.
12 June 2026
Unprompted review
Reply from Beards & Daisies
Hi Katharina,
Thank you for your continued support and for taking the time to leave such a wonderful review
We're delighted to hear that you've consistently been happy with both the quality of our plants and the service you've received. While we're sorry that an issue arose with your most recent order, we're pleased that our customer service team was able to communicate clearly and provide a resolution that worked for you.
Your kind words mean a great deal to us.
We had a super experience and we will…
We had a super experience and we will definitely buy more plants from your company. The website is very easy to navigate and once you have paid, you still have the option to add more items to your basket. Delivery was fast and the response to queries was answered very quickly.
There was a tiny issue with two plants, due to the way they were stored in the DPD van, I believe. Beards and Daisies were more than accommodating and sorted this out instantly. I’m truly amazed at the excellent service received. In this day and age unheard of. I’m so pleased and wish you the best success with your business. We will be back for more plants, soon. Thank you. Much appreciated.
29 May 2026
Unprompted review
Reply from Beards & Daisies
Thanks for taking the time to leave such a wonderful review.
We're happy to hear that you had such a positive experience with us, from finding our website easy to use through to receiving your order quickly.
We're also pleased that our customer care team was able to resolve the issue with your plants promptly and to your satisfaction. Providing excellent service is something we care deeply about.
Your kind words and support mean a great deal to us. We truly appreciate your recommendation and look forward to welcoming you back for more plants very soon.
Amazing!
I ordered a few things to be delivered for a birthday. The couriers had a bit of a mess up the first time and weren’t able to deliver but Beards & Daisies did everything to help when I sent them a stressed email! They sent out a new plant straight away and it arrived the next day! Communication with Ash was amazing, I can’t fault this company!
Would 100% recommend!
8 June 2026
Unprompted review
Reply from Beards & Daisies
Thank you for your wonderful review. We're so pleased that we could help get everything sorted after the courier issues and ensure your birthday gift arrived as quickly as possible.
It's fantastic to hear that Ash was able to support you throughout the process and keep you updated along the way. We understand how stressful delivery delays can be, so we're delighted that we were able to turn the situation around and provide a positive experience.
Amazing company
Amazing company. Placed an order for the first time for some gorgeous olive trees and terracotta pots. Delivery was super quick and plants were just beautiful, packaged well. Unfortunately, one of the pot saucers was smashed in the box. Sent an email to the company…a new saucer with a free pot arrived within 2 days. Amazing customer service! Well done. Will be using again.
8 June 2026
Unprompted review
Reply from Beards & Daisies
Thank you for your lovely review. We're so pleased to hear your olive trees and pots arrived quickly and that you were happy with them.
We're sorry one of the saucers arrived damaged, but we're glad our team could resolve this quickly for you. We really appreciate your kind words and look forward to welcoming you back soon.
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