Beards & Daisies Reviews 

12,314
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful appearance of the plants, noting they often arrive healthy and well-packaged. The customer service team is frequently highlighted as exceptional, providing helpful and efficient support that goes the extra mile to resolve issues quickly. However, some customers experienced issues with delivery, such as delays, items left at incorrect addresses, or damage during transit. A few other people also noted that some products did not match their online description or arrived in poor condition, with a small number finding customer service unhelpful.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many expressing happiness with... See more

Quality

Users describe positive interactions with quality, with many customers expressing satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional care... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as delayed or undelivered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a couple of plants with Beards & Daisies and I couldn’t be more happy! The plants arrived quickly and the size of them was quite impressive. I had a problem with one of them because of the he... See more

Rated 5 out of 5 stars

Beautiful healthy plants and great customer service after disappointingly the courier left my plants at the wrong address. Not the fault of Beards and Daisies I hasten to add. Beards and Daisies sorte... See more

Rated 5 out of 5 stars

I am a new plant parent and the customer service Ash has provided me is phenomenal! You can tell by the responses to my emails that she genuinely cares about the customer’s experience. In an age wher... See more

Rated 5 out of 5 stars

The plant arrived in good shape. Customer support over the phone was extremely helpful when choosing the plant for our conservatory. Follow up discussions over email could not have been better. A gre... See more


Company details

  1. Garden Center
  2. Flower Delivery
  3. Living Room Furniture Store

Written by the company

Beautiful plants and flowers delivered to your door. View our stylishly curated range of plants, pots and accessories online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(12,314)

1,358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to order

Very easy to order - was very pleased with my selection - will definitely order again - a good choice of indoor and outdoor plants

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Such a healthy Kentia palm

I ordered a tall Kentia palm from Beards & Daisies. It arrived quickly, with excellent packaging. The palm was so healthy and in absolute perfect condition. I will buy all my plants from them from now on. Thank you B&D!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Fair pricing and prompt delivery

Fair pricing and prompt delivery. Lovely choice of plants available! ☺️

3 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Kate,

Thank you for your lovely review. We're so pleased to hear that you were happy with our pricing, delivery, and range of plants.

We really appreciate your support and hope you enjoy your new plants. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Great choice of plants and customer service.

I have been a customer with this company for a while and they have great customer service! On the few occasions where I needed an issue resolved (usually something on my end such as changing my mind on a particular order or needing advice on a plant(, they have been very prompt and helpful! Plus they hold a great collection of plants to choose from. P.S. Shoutout to Ash, who did a great job helping me with an issue recently!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy gift idea

Have ordered plants as gifts. They were delivered on the correct day and my friends were very happy with them. Good quality plants.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Just been communicating with beards &…

Just been communicating with beards & Daisies, purchased a purple calla Lilly unfortunately maybe the shock of the move didn’t agree with it and it soon started to wilt and discolour after a few days. This was my third plant from them, my first two I’ve had for over a year both thriving. Anyway got in touch with very friendly customer service who unfortunately couldn’t do me an exact replacement because they’re sold out in the nursery. But we agreed a very nice however different plant alternative. Some things like living plants can’t always be 100% perfectly guaranteed with distribution etc, but they looked after me regardless. So 5 stars

9 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Gary,

Thank you so much for your lovely review.

We're sorry your Purple Calla Lily didn't settle in as hoped, but we're delighted our team could help find a suitable alternative for you.

It's especially wonderful to hear that your first two plants are still thriving after more than a year. Thank you for your continued support and for taking the time to share your experience with us.

Rated 5 out of 5 stars

Beautiful plant delivered to a friend…

Beautiful plant delivered to a friend who has been ill. Really cheered her up! Plant pot super too.

9 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Thank you for your lovely review.

We're so pleased to hear the plant helped cheer up your friend during a difficult time. It's wonderful to know both the plant and pot were well received.

Thank you for choosing Beards & Daisies for such a thoughtful gift

Rated 5 out of 5 stars

Great choice of pet-friendly plants

Plants arrived quickly and in good condition. Prices were competitive and there was a great range of pet-friendly options, which is important when you have two cats who insist on taste testing every plant in the house! I was updated throughout the order and delivery processes.

Only areas that could do with a bit of work is the website and email marketing. Some of the links (for the rewards/ plant wallet, for example) lead to error pages. I'd also like to choose how often I receive marketing communication as it's been almost daily/ every second day and the only options I'm given are to opt out of event-specific comms, like Mother's Day or Valentines Day, or unsubscribe completely. Would be good to choose email frequency (i.e. weekly or monthly) as I might just unsubscribe completely at this rate.

5 June 2026
Unprompted review
Rated 4 out of 5 stars

Quality plants but sensible packaging please

Quality plants in good condition with shiny leaves that seem happy now potted on. I scored down to 4 stars as the box was unnecessarily huge for the plants and one of them was knocked out of the pot in transit. I know you do have smaller boxes from the photos on the site so please utilise the most appropriate size box in future.

2 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Elizabeth,

Thank you for your review. We're delighted to hear that your plants arrived in good condition and are now happily settled into their new pots.

We're sorry to hear that the packaging wasn't quite right for your order and that one of the plants came loose during transit. We appreciate your feedback regarding the box size and will pass this on to our packing team as we continually review our packaging processes to ensure orders are shipped as securely and sustainably as possible.

Thank you again for your feedback and for helping us improve. We hope you continue to enjoy your plants for a long time to come

Rated 5 out of 5 stars

Absolutely beautiful peace lily

Absolutely beautiful peace lily, with 12 flowers on it and some more baby ones coming through. Super helpful customer service too. It’s the first time I’ve used this company and it won’t be my last.

27 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Thank you for taking the time to leave a review.

We're so pleased to hear that you're happy with your Peace Lily and that it arrived looking healthy, with plenty of flowers and new growth.

It's also great to know that you had a positive experience with our customer service team. We really appreciate your support and look forward to helping you with your next order

Rated 5 out of 5 stars

Ordered many plants from here and the…

Ordered many plants from here and the service has always been excellent. Recommended them to my friend and family who have also had the same experience.

6 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi there,

Thank you so much for your continued support and for taking the time to leave such a lovely review.

We're delighted to hear that you've had consistently excellent experiences with us and that you've felt confident recommending us to your friends and family. It means a great deal to our team to receive such positive feedback.

We appreciate your loyalty and look forward to helping you with many more plants in the future.

Rated 5 out of 5 stars

Oxalis Triangularis

The plant arrived at my son and daughter in law’s on time, well packaged and healthy. If it does as well as mine, which seems to be constantly in flower, I’ll be well pleased!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I used Beards & Daises for the first…

I used Beards & Daises for the first time today and was very impressed by their very quick response to change an incorrect delivery address. They responded in minutes. If the rest of the service meets these standards I will be extremely happy.

4 June 2026
Unprompted review

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