Bear and Rose Reviews 

485
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their great quality and how they accurately match descriptions. Many people highlight the beautiful craftsmanship and appealing designs, often noting that personalized items are clear and delightful. Consumers are consistently pleased with their purchases, finding them to be of excellent value. Reviewers frequently mention the prompt and efficient delivery service. Many people appreciate the careful and beautiful packaging, ensuring items arrive in perfect condition. The ordering process is often described as easy, with efficient service and good communication contributing to a smooth experience.

What people talk about most

Product

People report positive experiences with the products, often describing them as beautiful, well-made, and of... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as "very good quality" and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speed and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought from Bear and Rose 3 times now and l could not be happier, their service is so quick and have always received the goods within a couple of days. The products are of great quality and alw... See more

Rated 5 out of 5 stars

I honestly love Bear and Rose, I’ve used them for a 5 years now, getting nieces and nephews Christmas tree decorations. Now finally I get to get my own little boy some as well as other things. I cou... See more

Rated 5 out of 5 stars

Love the personalised gonks and table settings I have purchased from you over the last 12 months. With a new grandson this year, I was hoping I could add to the collection, and was over the moon when... See more

Rated 5 out of 5 stars

Always pleased with my purchases. The tags I ordered were great value for money. Something small and hand crafted for all the family without costing a fortune . Packaged beautifully and prompt deliver... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Home and Lifestyle Decor. We make home decor, gifts and custom work for private and corporate clients.


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(485)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

My lion wall light was beautiful, unfortunately it seemed to be faulty and wouldn’t light up the second time I had tried. I contacted BearandRose, they are sending me a new one out and have asked me to recycle the one I had been sent originally. I cannot wait to see it in my son’s newly decorated room. Overall, sturdy well made features and excellent customer service. Will definitely be returning, already telling so many people about this company! Thank you.

3 October 2024
Rated 5 out of 5 stars

Looks lovely above my fireplace

Excellent product but the double sided tape that’s included is awful, we used white tac in the end.
My fault entirely but we ordered silver metallic but looked too grey on our wall so we painted it, absolutely love it

26 September 2024
Rated 5 out of 5 stars

Cute little board

We had an issue with the items delivered and Sarah helped us with the matter. Very pleased with the items and the support. I honestly think it’s a little expensive for what you get, but it is personalised and you get great customer service.

27 August 2024
Rated 5 out of 5 stars

Perfect product

Perfect product, personalised perfectly, quick delivery. Very happy. Will definitely order from here again!

31 July 2024
Rated 5 out of 5 stars

I have only recently been introduced to…

I have only recently been introduced to Bear and Rose and what a wonderful company it is. The products are beautiful and tasteful and the communication and customer service is superb. They went above and beyond to accommodate me. I would highly recommend this company and their products. I am looking forward to ordering more. Many thanks Bear and Rose

17 July 2024
Unprompted review
Rated 3 out of 5 stars

Update your product photos

As lovely as the make is, your photos need updating. Yes you have updated the item description, but left old product photos of when actual chalkboard was used and not acrylic. This is misleading and changing a product like this makes school photo’s with kids that are not neurotypical harder. Please be aware of what changes like this can do.

3 June 2024
Rated 5 out of 5 stars

Thank you

We wanted a lovely name tag for my little boy's ashes. Sadly he passed away after a brutal battle with a DIPG brain tumour.

The name tag was perfect, really inexpensive and arrived so quickly. Thank you Bear and Rose.

29 April 2024
Rated 2 out of 5 stars

Laziness

Imagine selling a product to stick to the wall and not even putting the sticking pads on it or even cutting them down to size, height of laziness! Will never use again

2 April 2024
Bear and Rose logo

Reply from Bear and Rose

Hi Ryan, Thank you for taking the time to write a review.

I'm sorry you were so offended by the mounting tape we provide with our products (as an unpaid for extra) was not pre-applied to the wall art. We choose not to do this as some customers prefer to apply these to the walls using other methods and so the tape on the reverse would be troublesome.

I can assure you as a small family business, that designs, makes every piece from scratch and packages each order with love and care, there is no laziness when it comes to our work. It is disappointing that you have seen an added extra (in us providing an option for mounting the items with) as a negative rather than a positive.

Kind regards, Sarah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look