Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... See more
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Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... See more
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... See more
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... See more
Company details
About Beanmachines
Written by the company
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Contact info
United Kingdom
- beanmachines.co.uk
4.3
Excellent
223 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
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Sean was amazing help
Sean was amazing help, gave great advice to for preventative measures and couldn’t be more helpful. Thank you Sean!
13 June 2024
Unprompted review
Always great service
Always great service, second time having Sean onsite, very helpful.
12 June 2024
Unprompted review
Very helpful and knowledgeable…
Very helpful and knowledgeable engineer. Prompt arrival and efficient. Happy to answer queries and give advice. Very happy to recommend
10 June 2024
Unprompted review
Paul - Whitby Pavilion
After an initial delay, through no fault of his or indeed ours , Paul Singleton installed our machines today. He was professional, informative, patient, considerate and willing to understand where my staff were coming from. Sensitive to the environment he was in ( we had to offer some degree of service to our customers ) he was happy to 'work around' . Much appreciated. A great advert for your company.
22 May 2024
Unprompted review
Sean was excellent
Sean was excellent. Excellent service, polite and good recommendations.
23 May 2024
Unprompted review
Sean was friendly and very helpful. And polite
Sean was very helpful and polite. He was very thorough. And would recommend him
23 May 2024
Unprompted review
Sean has given us brilliant service…
Sean has given us brilliant service while installing new machine ,
22 May 2024
Unprompted review
Thank you to Sean brilliant Engineer and Demie Customer Services
Sean the engineer was amazing very professional very qualified and repaired the machine very quickly. Was great to have someone experienced to put it right. No question wasn't answered and trained me on some items I didn't know that would help the machine. Great Asset to Bean Machines keep up the good work Sean you are brilliant. And to Demie their Customers Services Lady thank you for listening to my needs and getting the engineer out so quickly. Without your help the machine would not have been repaired and there would have been a lot of unhappy staff. Thank you both for making my job easier today. Maria Nelsons Wimbledon
27 February 2024
Unprompted review
Very helpful with what we needed and…
Very helpful with what we needed and with the process
looking forward to getting our new machine
8 November 2023
Good price good staff
6 October 2023
A very simple and thorough experience
A very simple and thorough experience, from initial contact, to choosing the right machine for our needs - Scott was very knowledgeable and helpful, guiding us to the right option.
22 September 2023
Professional and delivered as agreed
10 August 2023
Efficient, Effective and Timely
The team member was professional, polite and efficient.
The job was dealt with swiftly and in a timely manner.
10 August 2023
The service engineer did an incredibly…
The service engineer did an incredibly thorough job whilst teaching our coffee makers too!
10 August 2023
Expensive, Hidden Charges
Expensive, very contractual, poor value for money on both the supply of the machine and coffee beans. Avoid this company, beware of additional costs at the end of the contract if you do sign up.
15 August 2023
Unprompted review
Reply from Beanmachines
Thank you for taking the time to share your feedback with us. I'm sorry to hear about your less than satisfactory experience with our company, and I'd like to address your concerns.
Regarding the contractual aspect of our services, we apologize if it has caused any inconvenience. Contracts are in place to outline the terms and conditions of the agreement, but we are continually working to make them more transparent and customer-friendly.
Your feedback has prompted us to review our communication and make sure that future customers are well-informed about any potential fees associated with the contract's conclusion.
If there is anything specific you would like to discuss or if you have any further concerns, please do not hesitate to reach out to our customer support team.
We take your feedback seriously and will use it to refine our services and make them more customer-centric.
Great service
22 July 2023
Unprompted review
Arrived when they said
Arrived when they said. Fixed the machine in minimal time and now it works perfect. Gave me some advice and simple tips on how to avoid problems in the future. I was entirely satisfied with the service I received.
28 June 2023
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