We recently had to claim on our critical illness cover, something we never thought we would actually need to do and a very daunting prospect, but beagle street made it very straight forward and kept u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently I needed to make a claim under my Critical Illness Policy. Beagle Street and my Claims Handler, Violeta, were absolutely fantastic. The whole claim from initial contact to final payment... See more
Company replied
After the sudden death of my husband I called to see what I needed to do, an agent called Violeta answered and was amazing. She showed nothing but empathy and kindness, helped me fill in the claims f... See more
Company replied
We had the pleasure of dealing with Lisa Cowling in regard to a life insurance payout, she has been an absolute gem from start to finish. When they were unable to get hold of my husband via his outdat... See more
Company details
Written by the company
Beagle Street are a dedicated life insurance provider; our primary care is protecting you and your loved ones. We promise your premiums will never increase, regardless of age or changes to health. We’re here to help you through every step; whether that’s guiding you through the application process, helping you dot all the I’s and cross all the T’s, making changes to your policy details as life evolves or supporting those that matter most to you after you have gone. Whatever you need, you’ll only ever speak to us.
Protect your loved ones with Beagle Street
Written by the company
- Fixed monthly payments and cancel anytime
- At Beagle Street, we promise your premiums will never increase, regardless of age or changes to health, and you can cancel your policy whenever you like. This gives you the confidence to plan your finances and know you’ll have cover you can afford for the length of your policy.
- 99.8% of claims paid out
- In 2024, we paid out 99.8% of our protection claims, helping our customers when they need it most. Answer all questions honestly and accurately and you can be assured your loved ones will receive the pay out intended for them. Beagle Street is underwritten by Family Assurance Friendly Society Limited, who in 2024 paid out 99.8% of all protection claims.
- No policy fees if you ever need to update your details
- At Beagle Street, we're not like car or home insurance. If you need to make changes to your personal details, we can update them for no extra charge.
- Free simple Will writing service
- All our policy holders are eligible for a free simple Will through one of our regional partners. A simple Will acts as an instruction for what should happen to your belongings when you pass away; this could include your money, personal items and property.
- Early funeral payout included on all policies
- Anyone who makes a valid life insurance claim can receive up to £5,000 of the total claim with our early funeral payout. This means that your family won't be left alone to cover the costs of your funeral.
Contact info
16-17 West Street, BN1 2RL, Brighton, United Kingdom
- 0800 0480480
- enquiries@beaglestreet.com
- beaglestreet.com
4.5
Excellent
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Charlotte was brilliant !
Charlotte was brilliant in helping me set up a new direct debit, changing my address etc.
Compared to other companies that I have dealt with recently, Charlotte was a breath of fresh air, and is a credit to not only Beagle Street, but also herself.
13 December 2024
Unprompted review
Reply from Beagle Street
Hi Jeff,
Our Customer Service team really appreciate hearing positive feedback and so we will pass your comments on to Charlotte!
Many Thanks,
Chrissy, Beagle Street Team.
Doesn't respond to emails
I email asking for cancellation and my email just goes unanswered for a week which I responded to the same day and this has then went unactioned for over a month, I've now been billed two times after I have gave notice that I want to cancel my insurance because they cannot take action against what should be a simple request to cancel my policy
Now sitting almost 10 minutes waiting for call to be answered which I should not have to make in the first place as I have given everything you need to cancel my policy over a MONTH AGO
edit: spoke to abdul on phone who is hopefully going to progress he was very kind but extremely frustrating experience because of complete lack of communication, hopefully something can be done now
edit2: rectified the next day at least after calling and was refunded so really the best resolution i could have hoped for after initial miserable experience. do appreciate and felt service was excellent after i called and raised a complaint.
12 December 2024
Unprompted review
Reply from Beagle Street
Hi Daniel
I'm sorry you've had trouble cancelling your policy. I've tried to contact you but unfortunately haven't been able to reach you.
OneFamily have recently acquired Beagle Street. Please email us at customer.relations@onefamily.com and we'll get this sorted for you.
Thanks
Shauna
Customer Relationship Representative
Abdul was A+
Had some unplanned expenditures and had to cancel my policy a month into it. I can say that this process was simple and very easy/quick. Abdul was efficient and lovely to deal with as I only had a small amount of time to organise. Would probably go back when I am able to.
10 December 2024
Unprompted review
Reply from Beagle Street
Hi,
Thank you for sharing the excellent experience that you have received with our staff. Your comments are very important to us, and we will pass this feedback on to our Customer Operations team.
Many thanks,
Chrissy, Beagle Street Team.
Great Customer Service
I spoke to Abdul who alleviated some concerns I had after my previous policy was merged over to Beagle Street. He was very informative and reissued some correspondence I hadn't received, and also helped me set up my online account with the new provider.
11 December 2024
Unprompted review
Reply from Beagle Street
Hi Jack,
Welcome to Beagle Street!
Thank you for your positive feedback - we are pleased to hear you are happy with the service Abdul provided, we will of course make sure he receives your feedback!
Thanks, the Beagle Street Team.
Abdul was extremely helpful and patient.
Abdul was extremely helpful and patient.
7 December 2024
Unprompted review
Reply from Beagle Street
Hi Peter,
Our Customer Service team really appreciate hearing positive feedback and so we will pass your comments on to them and of course Abdul!
Thank you from the Beagle Street Team.
Efficient Customer Service
I had a lovely phone call with Abdul who was very efficient at sorting out my life insurance policy. He was very polite and had excellent customer service! Very happy customer.
5 December 2024
Unprompted review
Reply from Beagle Street
Hi Hayley,
Thank you for taking the time to write your 5 star review of our service. We pride ourselves on providing and maintaining exceptional levels of customer satisfaction and we really appreciate such positive feedback.
Many Thanks, the Beagle Street Team.
Reply from Beagle Street
Hi,
To gain access to your online portal you will need to go to the Beagle Street website, register your details again, do not log in first. We are sorry for any confusion and inconvenience.
Thanks, the Beagle Street Team.
Pleasant experience
Pleasant experience, spoke to customer service adviser Abdul, he was very helpful & friendly.
29 November 2024
Unprompted review
Reply from Beagle Street
Hi Emma,
Thank you for your 5-star review. We pride ourselves on providing and maintaining exceptional levels of customer satisfaction and are pleased to have achieved this with you. We look forward to your continued custom.
Thanks, the Beagle Street Team.
Abdul was very helpful with my request
Abdul was very helpful with my request. Amazing customer service overall.
29 November 2024
Unprompted review
Reply from Beagle Street
Hi Abdul,
Welcome to Beagle Street! Thank you for your positive feedback - we are pleased to hear you are happy with the service we have provided.
Thanks, the Beagle Street Team.
Abdula was very helpful
Abdula was very helpful, courteous and very patient. Solved my query right away.
29 November 2024
Unprompted review
Reply from Beagle Street
Hi,
Many thanks for taking the time to share your review of the excellent service you received. We are so pleased that our team was able to resolve your queries.
Thanks, the Beagle Street Team.
Helpful Abdul
I received a call from Abdul with regards to my online account. He was very patient and explained step by step how to go about it, guiding me through the process till I got my account running again. He is a star and the kind of staff every company needs
28 November 2024
Unprompted review
Reply from Beagle Street
Hi Temitayo,
Welcome to Beagle Street! Thank you for your positive feedback - we are pleased to hear you are happy with the service we have provided.
Thanks, the Beagle Street Team.
Abdul helped me in this important desicion
I had a specialist called Abdul he was more than helpful ans made everything clear for me. He explained everything in detail to make it easier for me to understand and made life simple for me and i knew i was in the best of care when making this important life desicion to help me provide for my family when i am gone. I am more than happy being signed with beagle street great descion thanks to abdul guiding me along the way
20 November 2024
Unprompted review
Reply from Beagle Street
Hi Jonjo,
Thank you for sharing the excellent experience that you have received with our staff. Your comments are very important to us, and we will pass this feedback on to our Customer Operations team. We are glad to hear that you found purchasing your policy with us an easy experience.
Many thanks, the Beagle Street Team.
Easy and efficient. Abdul was excellent.
I took out a life insurance policy with beagle street many years ago. However, as time went on I decided I needed an extra level of cover to make sure my mortgage was covered, just incase.
Abdul was excellent, within half hour I had secured a new policy to go along with my other policy which its combined value made sure my mortgage amount was covered in the event of something happening to me. Very easy and straightforward.
Thank you.
11 November 2024
Unprompted review
Reply from Beagle Street
Hi , thank you for taking the time to share your experience. We are pleased to hear that you found arranging your life insurance policy with us an easy process. Many thanks, the Beagle Street Team.
I just received my payout of a critical…
I just received my payout of a critical illness payment early October. The process was very straight forward submitted all my evidence and documents in July and beagle street done all the work of contacting who they needed for verification. They updated me through the process thoroughly couldn’t recommend them enough. Made life abit easier after a cancer diagnosis and only being 31 while also expecting my third baby. Thank you again and shout out to Alex who kept me updated through emails.
4 October 2024
Unprompted review
Reply from Beagle Street
Hi Nicole,
Thank you for taking the time to write your 5 star review of our service. We pride ourselves on providing and maintaining exceptional levels of customer satisfaction and we really appreciate such positive feedback.
We will pass your comments on to Alex and we all wish you well for the future.
Many Thanks, the Beagle Street Team.
Awful company ,I've never been sent any…
Awful company ,I've never been sent any confirmation for the insurance I bought only links to register which do not work when you click on them ,but they have taken the first payment no problem ,I will cancel this policy if I can ever get to view my account.
4 November 2024
Reply from Beagle Street
Hi Vicky,
Thank you for taking the time to review our service on TrustPilot.
We are passionate about our customer service and are always looking for ways to improve. If you would like to discuss your policy, or any other aspect of our service, please don't hesitate to contact us on 0800 247 247 where a member of the team will be happy to help. We are currently having a technical issue with our online service however the team if you call will be happy to email the policy documents to you.
Thanks, the Beagle Street Team.
The Gentleman that was helping me was…
The Gentleman that was helping me was very helpful.
30 October 2024
Reply from Beagle Street
Hi Colette,
Thank you for your 5-star review. We pride ourselves on providing and maintaining exceptional levels of customer satisfaction and are pleased to have achieved this with you.
We look forward to your continued custom.
Thanks, the Beagle Street Team.
Absolutely atrocious company to deal…
Absolutely atrocious company to deal with. I've sent 3 emails to customer service which have gone ignored and I called to cancel, confirmed cancellation of my policy was told I wouldn't be charged again but I have been?? Utterly useless.
1 November 2024
Unprompted review
Reply from Beagle Street
Hi Hannah,
Thank you for posting your review of our service. We would welcome the opportunity to talk with you further and to discuss the ways we can improve our service for the future.
Please contact us on 0800 247 247 to discuss a refund if a payment was taken after the policy cancelled.
Many thanks, the Beagle Street Team.
Very good service very helpful so easy…
Very good service very helpful so easy to understand thanks again
31 October 2024
Reply from Beagle Street
Hi Wayne,
Welcome to Beagle Street! Thank you for your positive feedback - we are pleased to hear you are happy with the service we have provided.
Thanks, the Beagle Street Team.
Great experience
Really easy to update my policy. Helpful, polite and friendly staff who guided me through the whole process.
31 October 2024
Reply from Beagle Street
Hi Andrew,
Thank you for your 5-star review. We pride ourselves on providing and maintaining exceptional levels of customer satisfaction and are pleased to have achieved this with you. We look forward to your continued custom.
Thanks, the Beagle Street Team.
Cam was very professional and literally…
Cam was very professional and literally listened to my requirements and needs
29 October 2024
Reply from Beagle Street
Hi , thank you for taking the time to share your experience. We are pleased to hear that you found arranging insurance with us easy. Many thanks, the Beagle Street Team.
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