BeFibre Reviews 

Lovely experience this morning renewing our contract. Nicola was great & explained everything & also got a fixed same rate for the next 24 months.

Well it was a very difficult task, but the gentleman did his very best to resolve the issue, highly delighted.

First yea no major issues, paid £2 per month extra this year, and the last week it has been terrible, sent 2 emails to support address no response now used contact form. My Internet is that bad it is affecting minecraft performance, do you realise how rubbish your Internet has to be to start affecting gameplay, shambolic!!!!!!

Decent WiFi but the installation of the new router is a joke.

Was given a 8AM-12PM window which I had to take out of work. Got a call at 10:45 saying the engineer wouldn’t be coming.

Phoned up BeFibre and said all good can you just reactivate the WiFi on my old router for 2 days since this is an issue on their end and was told no.

Had a few issues with my router overnight. I contacted support, who were not very knowledgeable or helpful.
I raised a complaint the same day by email. A couple of hours later I received a reply from Reece. I cannot commend Reece enough; He has great knowledge and does not gondoek the route of 'have you turned it off and on again'. He spent time outlining the issue and also helping with using my own router.

what a pile of S*** company i’ve had no internet for a week no body there knows what to do keep telling me it will be fixed by the next day and it’s never fixed they repeat themselves every day I’m disabled keep asking me to move furniture to stick sticks into little holes on the modem which I struggled to do with mobility issues and nobody still can fix this issue. If I was you I would look elsewhere. All you get was this company is stress if I could I wouldn’t even give him one star.

Customer service person Tamayra was very professional so I now have stopped with b fibre on a 24 months contract.

My end of term contract was renewed without any fuss or indecision. I wasn't on phone long waiting for customer service and query was sorted quickly, very impressed with whole procedure with advisor, Nicola L. Thank you

Awful ,no technical support whatsoever. Had no Internet now for 24 hours, made a least 5 phone calls throughout the day where they basically said ' turn it off and on again' I understand things go wrong but I'm paying for a service that they are not providing and no one wants to help. Avoid !!

Elaine phoned be very soon after I wrote a formal complaint having been promised someone would ring to help me with my problem ( apps not loading on my vr ) on several occasions and no one getting back to me - leaving feeling pretty lost and fed . I couldn’t have been happier with how Elaine handled the situation She listened, then apologized and reassured me the problem would be fixed.Elaine was patient, knowledgeable and couldn’t do enough to help. So grateful - and something that was giving me stress disappeared very quickly. Elaine fixed problem and I am also now reassured I know I can call someone who can sort things quickly and efficiently I am now back on board with Befibre and once again really happy with everything Elaine was five stars in how she handled everything. Thank you so much Means a great deal - Paul

Although I had to chase them up about a promised £50 e-Gift Card from 1 week ago, I emailed them this morning and 2.5 hours later I received a reply from Delysia to confirm that I would receive the e-Gift Card within 1-2 weeks.
Can’t praise her enough in her quick response, she did exactly what I had asked.
Zzoomm Broadband will be installed next week, and my experience so far has been far superior to the company I’m leaving, who have been appalling….really happy to be joining Zzoomm as a new customer !

After having to speak to customer support for 5 days to get someone to sort out my WiFi problems to no avail.

I actually got to speak to a very helpful young lady named Vicky from technical support . I explained the problem I had with my system and also spoke about how upset I had been since the system went down and speaking to people who
obviously have no idea how to run tests etc.Vicky was brilliant she put me at ease and explained what she was going to do. The whole system was reset and she managed to get my whole system up and running again. Vicky is extremely good at her Job and has brilliant people skills, thank you Vicky much appreciated you help.

Dear BeFibre Customer Support Team,

I am writing to formally lodge a complaint regarding the consistently poor level of service I have received from BeFibre, which has ultimately led to my decision to terminate my contract.

Over the past months, I have experienced multiple service failures:

Communication: My repeated requests for a callback have been ignored. Furthermore, a request made over months ago for a manager to contact me remains completely unanswered.

Billing Errors: Your system failed to collect my monthly direct debit. Despite calling your team to rectify this, the issue occurred again the following month.

Unfair Charges: Because your system failed to process my payments, my account balance has reached approximately £100. This amount includes late payment fees that you applied due to your own internal errors.

As these outstanding charges are entirely due to BeFibre’s administrative failures, I request that all late payment fees be removed from my final balance immediately.

I have now switched my services to an alternative provider who has actively supported me through this transition. I expect a prompt response confirming the adjustment to my final bill and the closure of my account.

Dreadful experience.
I signed up with Be Fibre as they were cheaper than other providers, and now I can see why.
There were problems with the installation. I understand that these things can take time; however, the lack of communication has been dire.
I placed my order on 24 May, and installation was booked for 4 June. I was then told they couldn't complete the installation and would need to arrange for another engineer to visit. I didn't hear anything further until I chased them by email on 19 June, and, miraculously, an engineer was booked for 20 June.
I emailed again on 22 June to ask whether the installation had been successful and received a reply saying that it had not, and that another visit would be required between 3 and 7 July.
I called this morning to ask whether this could be done any sooner and was told there was a note on the system stating that they could not proceed with the installation. This had not been communicated to me at any point and I only became aware of it because I called.
A month later back to square one to find another provider.

Useless company. The router is very low quality dropping the connection very often. Do not use this supplier! Also the client service is very slow and passing the problem from on rep to another. After over 1 month in contract my problems are still to be resolved.

Terrible. The router they provide isn't fit for purpose. WiFi speed drops off dramatically from anywhere other than the room the router is placed. Customer support are no help and appear to be fully aware of this issue advising that you invest in a booster at you own expense. Avoid.

Had a few issues today but was sorted by Christian Thank-you 👍

Absolutely shocking. WiFi connectivity is terrible and it’s taken a dozen calls to try and resolve. I’m still waiting for somebody to sort and will be moving to another provider

I moved my router at my home office, damaging the fibre patch cable. I needed to contact BeFibre to get resolved. I was without connection for around 10 days while the problem got fixed. The initial engineer was not expecting this to be a patch cable replacement call. However the second engineer, Paul was fantastic. He was very understanding and did an excellent job of mounting the router box with very neat handy work with cable routing. He also advised me that my router looked a little out dated and that I should contact for an upgrade. I have spoken to Matt in the customer services team and he is sending out a new router today. It was frustrating initially to be without internet, although I caused the issue and there has been no faults or speed quality on the line for 12 months of being with BeFibre. I would recommend, I'm on BeFibre 500 and regularly get 490Mb download and about 300Mb upload, so excellent quality service.

Spoke to James who was very helpful and efficient