BC.GAME Reviews 3,612

I have been with BCGame for several years now and established an SVIP status. My experience has been excellent, especially after being assigned Wendy as mt VIP host. Incredible service that has made my experiance only that much better, Instant payouts, live games, and slots library of so many games, with new ones released often. The games payout (especially the original games). BC Games is my goto for online slots fun!!

BC.Game is a very bad and unreliable platform. I have deposited money many times, but the amount was never credited to my wallet. Because of this issue, I have lost my money several times.

Today again I deposited ₹100 but it was not credited.

Deposit Details:
Order ID: F-1859197465629342029
Date: 09/03/2026, 20:37:52
Order Amount: ₹100
Credited Amount: 0 INR
Status: Processing

Every time I contact support, they ask for a bank statement and also demand a video recording from another phone. They do not accept screen recording. It is not possible to arrange another phone every time just to record a video.

Even after providing details, the deposit is still not credited. Because of this I believe this platform is not trustworthy.

I would advise people to stay away from such gaming apps where even deposited money is not returned.

I was regularly depositing ,RS 100 to 500 ,they have proccesed with out much delay ,but on 7th of March I had deposited 2000 Rs , but its not been processed until now , I have contacted several customer care representative they will rush with some unwanted questions. In very sweet manner ,but they are not solving the issue . It's real scam !!!

Terrible Casino design. Perya color game they said 2% house edge but it actually 50.8% house edge. 3 dice with 6 color each. Chance for 3 same color is 1/36 so it should pay 30-36x depend on house edge. But they only pay 16.7x. That is robbery.

I am writing to formally lodge a complaint and initiate a legal dispute regarding an unauthorized transaction and the subsequent wrongful suspension of my account on your platform.
Background and Factual Basis:
I have been a loyal and long-standing player at BC.Game, reaching VIP Level 32. During my tenure, I frequently advocated for the platform, referring numerous new users based on my initial trust in your services.
However, four years ago, a critical security breach occurred. While I was actively using the platform, I witnessed 0.027 ETH being removed from my balance. Upon reviewing my account history, the transaction was labeled as "Sent."
It is a fundamental operational rule on BC.Game that standard user accounts only possess Withdrawal privileges to verified addresses. Users do not have a "Send" function to arbitrary destinations. This indicates either a severe internal system error or an unauthorized intrusion into the platform’s administrative backend.
Failed Dispute Resolution and Account Seizure:
For the past four years, I have repeatedly contacted customer support to resolve this disappearance of funds. Not only did the platform fail to provide a definitive conclusion or restitution, but it also proceeded to lock my account.
My account contains a remaining balance and represents significant personal property and time investment. The arbitrary seizure of my private account and the funds therein, without due process or evidence of wrongdoing on my part, constitutes a wrongful conversion of assets.
Demands:
I am prepared to provide supporting photographic evidence, transaction logs, and my registered email address to verify my identity and the validity of my claims. My primary objective is the immediate restoration of my account access and the return of my rightful balance.
I trust that this matter can be resolved professionally to avoid further legal escalation.
Sincerely,
[Your Name / Yang Zhang]
Great, I got a reply from bc, asking me to email him, but again, nothing came of it, and I didn't get a reply. Is it really that difficult for me to get my account back? The lost ETH isn't important; what matters is that I haven't been able to log into my account for four years. The real problem isn't me; my issue wasn't resolved, and then my account was blocked. BC's email support team took over my case—and what happened? It vanished into thin air once again. Is there some unspeakable secret behind all this?

This is an update regarding my issue with BC.Game.

After I posted my previous TRUSTPILOT review, BC.Game finally replied asking for my User ID and payment Order Number. Since Trustpilot does not allow users to reply to company responses, I am writing this new review to provide the details they requested.

User ID: 25133107
Order Number: F-1856723049098551426

I made this deposit on 10 February 2026 at 01:08 PM. The deposit never arrived in my account. After waiting 7 hours, I submitted a complaint with full proof, including bank statement and a third-party verification video.
The next day they asked again for the bank statement, which I submitted once more on 11 February 2026 at 08:47 PM.

After that there was no response at all.
BC.Game states that if a deposit does not arrive, they can manually credit it after 7 days. So on 18 February I requested a manual credit. They promise a reply within 24 hours, but again there was no response.

Only after 22 days did they finally reply.
Instead of resolving the issue, they asked for another long third-person video proof, even though my bank statement and other documents were already verified.

This request is unreasonable. The BC.Game app only allows 50 MB upload size, while the video they are requesting would clearly be much larger than that if recorded properly. A clear recording of all those steps would easily exceed that limit.

So the question is simple: how can anyone upload such a video if the platform itself does not allow the required file size?

This makes the request look like a delaying tactic rather than a real verification step.
Even more concerning, their message also says that payments older than 30 days may not be confirmed. But the delay happened because they did not respond for 22 days.
So they delay the process themselves and then say they might not confirm the payment because too much time has passed. This is a clear contradiction.

I have already provided valid bank proof showing the money was sent. If BC.Game claims they did not receive the payment, they should also provide proof from their side.

Players should be careful. Depositing money may be easy, but resolving a deposit problem with BC.Game can become an extremely long and frustrating process.

Bc game is now a fraud casino platform then don't deposit money write failed and they also take customer personal information for 7 day garranted compensation like adhar card and pancard details
My I'd:6193984
My name:Arkesh Ashokbhai Moliya
Date of transaction:13 Feb 2026 10 pm
Amount:1500 Rs
Transaction I'd:118617789037
Receiver UPI I'd:8886822623@ikwik
Name:MANJULA DEEKSHITH

bc game is a rigged scam site u never win here !!! snice donte and his geek mate with glasses suponsered on bc game it went down the toliet with 2000 flushs !!!! dont gamble here u will lose !!!!

Hello BC.Game, maybe a review will get me the help I need.

I am writing regarding an issue I experienced while attempting to swap BCD to ETH.

I was trying to convert my BCD coin to ETH, which I have successfully done in the past without any issues. However, when I pressed “Confirm” on the swap, it did not appear to register or complete properly. After that, I proceeded to withdraw with ETH selected, but instead of receiving ETH, the system sent me 1650 BCD.

Since then, I have submitted multiple support tickets but have not received meaningful assistance. I’ve repeatedly been redirected to the help bot “Coco,” which has not resolved the issue and has left me stuck in a loop without real support.

I have been using BC.Game for a long time and have always enjoyed the platform, which is why this situation is especially frustrating. I am simply requesting assistance in resolving this issue so that I can withdraw my $1,650 in ETH as intended.

Please review my transaction history and help correct this matter as soon as possible. I wanna continue being apart of the BC.Game community.

site username- trevdog420
ORDER ID- A-1858350500244403453

In terms of review:
I loved this website, its sad that if this doesn't get resolve I will never return, The support team is terrible and goes in circles with no solutions, they wanna try to blame me for a website error more then likely due to a bonus fault. I am beyond tired and stressed due to this. I would advise going to other casinos this one is just rough around the edges.

Bc game is scam .

They closed my account now with around 500$ in it .😭😭😭😭
Unable to login anymore.

There should a rating in minus I would give that to these thieves. 2 of my deposit are stuck and nobody does anything even after sending all the proof, 2 of my tickets
Ticket number 1- 9759319
Ticket number 2- 9818532

And their Customers support is the worst, they only know how to send canned response.

I warn everyone. To be aware and never try to deposit in BC. Before even you play, you'll your money. These are thieves

Update:

I followed the instructions provided in your previous response and contacted your team as directed. I also sent a follow-up message, but I have not received any reply so far.

It has now been more than 48 hours as mentioned. I would appreciate an update regarding the manual review of my account.

Thank you.

3/26/26 what does not make any sense about this “national id” is the drivers license and id card are the exact same thing, they are both state issued cards in America the id has no bearing over the drivers license. They are the same.. if anything the drivers license is the one that is more. Real ID is a national ID. It works to travel nationally in our airports. A passport is in a league of its own. That is a federal id that is used to travel out of the country. Its the only one of its kind. You should be accepting my drivers license just like mystake.bet did
**THIS CASINO GETS ZERO STARS***
3/11/26 there’s been no change. The recovery team keeps going in circles they will not take my drivers license which is an ID card with more privileges. I have the “real ID” drivers license so there in no excuse for it to not be accepted. The support is incompetent and not helpful. They ignore and don’t respond promptly. Do not gamble here if you want to be treated fairly. Given the amount of money i have poured into this bogus site i feel like a fool but i never thought they would treat someone like this. I do not recommend this site. they’re a scam
+
*response to your reply*3/4/26
Why do you bother responding to give me some false hope? I just did KYC verification for another casino and guess what.. they accept driver’s license. Noticed how you didn’t address the issue.. you locked me out of my account and then closed the inquiry as incomplete when i did NOTHING WRONG i was the victim and you turned around and added to it by closing me out of my account. Everything else you’re saying is just a waste of time because i have no account to use now that you won’t reopen my account. You didn’t even have a human respond. This is so obviously an AI autogenerated response. You didn’t even address the more important issue of you closing my account for no reason.
+
Terrible casino. There are a couple significant factors that make me call them terrible and enough so that i have come to write a review. The customer service is completely bunk. I don’t know if they are AI bots or what but they are completely self serving and do nothing for you the customer.. they just read back the same generic answers that seem generated. I had been a customer of bc game dating back to 2021 and they weren’t always as bad as they are now. The support would be helpful at times but come to think of it they were always a shady casino. The welcome package being put in “locked bcd” the incentives to get players to join, worse than a Ponzi scheme. Fast forward to January 2026 i was attempting to get one of my bonuses called the taco Tuesday bonus and it is received thru telegram (and it’s kinda ridiculous that they make you go thru all these third party avenues to get a bonus) well i got hacked from telegram. Someone made a fake telegram profile with bcgame info and they linked you to a dummy mirror site and stoled my credentials. I didn’t notice right away but i was playing on a game and dwindling down from $100. i was at about $46 dollars and the game froze and as quick as i refreshed the balance was at zero. I was confused as to why my balance was low. Support directed me to the bet history where i saw on a game i hadnt played “Crash” the entirety of my balance was used. They had asked me if i wanted them to lock my account while they investigate and i said no. Well i got hacked again one week later and when they asked me this time i said yes. That was my biggest mistake. They were like the biggest lying snakes I’ve ever encountered. They made me jump thru hoops even tho i had deduced that i had been hacked the same exact way as one week prior. And just like that after 5 years of solid gaming patronage and almost 1 million dollars usd waged they locked me out of my account and closed it. The deciding factor after weeks of torturous back and forth they wanted a kyc verification with an ID card or passport but my real ID drivers license wasn’t acceptable to pass kyc verification. I never thought in a million years they would have treated me so poorly with such disregard. I’m currently talking to law firms about a class action. I have lost so much from ever beginning to play at bcgame. I strongly urge you to never play with them. They are crooks thieves and liars and there is no one trying to regulate them. They are wolves in sheeps clothing that prey on gamers. They should be shutdown. If i could give them zero stars I would. They emailed me that the matter was viewed as incomplete and since has been closed. There’s no possible way for me to contact customer service anymore. They have completely scammed me 1000% they have broken my heart completely. I am so lost without my account. I never like playing anywhere else. I will stop at nothing to put them out of business and to get compensation for what they have done to me. I’ll make bc.game feel every ounce of pain they have put me thru.

Thanks for BCGAME cashing out 32k for my last week profit!!! Who said isn’t trusted

I received the bonus and wagered it 2x as stated in the rules, but my account was blocked for attempting to withdraw my winnings. It's a terrible casino that I will never return to and I strongly advise against depositing even your $1.

I wanted to self exclude permanently. By their rules first u need to start a 24 hours cooling period, after that period is UP, you can choose the time period of the exclusion. Twice i got scammed and im not provided the chance to self exclude permanently but just for another 24 hours. The support were trying to explain that first i need to go thru 24 hours, witch he wouldnt understand that i DID TWICE already. They want to keep u in and not let u go. Dont even register in this scam website

Withdrawal transaction status shows successful but I don't receive funds in my account

Thank you Bcgame After 2 months of continuous query you marked my deposit status to failed without refund without credit of deposit funds

I love bc game because of fast withdrawals in crypto , but i have a issue with them , i deposited Fiat with debit card and i made 800€ but i cant withdraw them because need to be bank transfer , i cant just exchange euros for any crypto also i cant withdraw my money because bank transfer is in maintenance , i am waiting three days to withdraw but i cant also when i ask in live chat They say will be available soon but dont know when , i am unhappy because i cant withdraw my money untill the maintenance is completed , how long will take to have bank transfer withdraw be available ??? A Good casino have bank transfers available , but you guys are making me doubt and dont play more in the casino

bc.game is scam gaming provider.. First,, ican't make a withdrawl,, and then my account was blocked,, and i contacte via email, you know what? My account was bloocked permanent after i have winning.. My funds is gone..
Be careful guys.. Don't register or bet on bc.game.