BBQ Spit Rotisseries Reviews 3,470

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting their durability and effective performance. Many people highlight the fast and efficient delivery service, with items frequently arriving sooner than expected and in perfect condition. The customer service also receives high marks, with consumers appreciating the helpfulness and responsiveness of the staff, especially when resolving issues or providing guidance. However, some customers experienced issues with delivery, mentioning delays or problems with tracking. A few other people also felt that certain products had design flaws, such as a rotisserie skewer rod being too far from the heat source or a pizza oven being difficult to use. Additionally, some reviewers noted concerns about the build quality of specific items or the packaging of certain products.

What people talk about most

Product

People report positive experiences with product, often highlighting the quality and ease of use. Many... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of materials,... See more

Service

Clients share positive opinions on service, consistently praising its excellence, speed, and personalized... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy ordering process, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, I have already received my order & I only placed it on Wednesday & today is Friday!! Absolutely brilliant service! More than 5 stars actually. Been kept in the loop the whole way through th... See more

Rated 5 out of 5 stars

Excellent. Problem with the delivery rectified overnight before the long weekend. We overloaded it with an oversized pig and it performed flawlessly. I bought my first setup from these guys 10yrs ago... See more

Rated 5 out of 5 stars

Beyond sensational!!! We could not have been happier with our purchase. We tested the rotisserie out with just one piece of lamb to be sure we had the timing etc right and then launched into a funct... See more

Rated 5 out of 5 stars

I have ordered several items from BBQ Spit including a new BBQ and all accessories. One of the items was a BBQ cover, and after seveal months away I returned to find the cover sun faded and split - af... See more



Company details

  1. Grill Store

About BBQ Spit Rotisseries

Written by the company


BBQSPITROTISSERIES

About us

BBQ Spit Rotisseries is Australia’s largest spit roast store. Choose from over 70 models of spit rotisseries, smokers, pizza ovens, BBQs, and spit motors.



Flaming Coals Offset Smoker BBQ

Written by the company

Flaming Coals Offset Smoker BBQ
https://bit.ly/2Z3kTT6 If you are looking for a solid and sturdy Texas-style offset smoker without breaking the budget, then the Flaming Coals Offset Smoker BBQ is the logical choice. For added durability and efficiency, this smoker is constructed out of 3 & 4mm thick steel making it strong, the extra thickness in the body means less fuel is needed to maintain your desired cooking temperatures and together with the 20mm wide heat sealing tape around the cook chambers doors makes this one of the best value, high quality offset smokers available in Australia.

Customer service guarantee, 60 day returns, 1-2 year warranties

When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies

When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies
2-year warranty on Flaming Coals motors with our own onsite technician for your peace of mind 60 day returns policy on unused products from the date of purchase in case you change your mind 24-hour Monday-Saturday phone support 3 hour response time to emails 9am-5pm Monday-Saturday Online live chat support 9am-5pm Monday-Saturday Fast dispatch within 1 working day (for in-stock items) Assembly videos and user manuals to ensure you get the support you need Online Learning & Support Centre packed full of recipes and how-to guides Our own Facebook community to share ideas, tips, photos etc.

Contact info

BBQ Spit Rotisseries

Creating Lifelong Memories Over Charcoal!


4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

They use couriers please

They use couriers please! A well known useless courier service that has taken over a week to deliver my small package. They charge what Aus post would charge (trust me in know what they charge) and use this cheaper courier that just loves to lose packages (had it b4 from other companies that use this indian mob). You claim your Australian business but when the customer calls, you get someone from overseas. So your not just a small business from Seaford at all. Very deceptive. The products i ordered are readilly available in many other online retailers. They are now getting my business from now on. See ya.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Easy to sort what I needed online quick payment methods and extra quick delivery. Items arrived very quickly and as specified.
Great work guys, keep it up!

7 May 2026
Rated 5 out of 5 stars

Great Easy & friendly People

Great Easy & friendly People, plates arrived very quickly & great quality

7 April 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Thanks so much for the kind words, Jim! We’re glad to hear the plates arrived quickly and that you’re happy with the quality. Really appreciate the support and enjoy the cooking!

Rated 5 out of 5 stars

Perfect

Perfect , Well made

7 April 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Thanks so much for the great review, Theo! Glad to hear you’re happy with it and appreciate the quality. Enjoy the BBQ and happy cooking from the team at BBQ Spit Rotisseries!

Rated 3 out of 5 stars

Delivery was fast but received the…

Delivery was fast but received the wrong size pizza trays.
After talking to a sales person it has been sorted out and returned to have them send out the correct size thanks again on your fast response 👍

9 April 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Hi Paul,

Thank you for taking the time to share your feedback, and we’re genuinely sorry for the inconvenience caused by receiving the wrong size pizza trays. We understand how frustrating that must have been, especially when you were expecting the correct items.

While we’re pleased your delivery arrived quickly, we sincerely apologise that we didn’t get your order right the first time, that’s not the standard we aim for.

Our customer service team has now been in touch to organise the return of the incorrect trays, and we’ll make sure the correct ones are processed and sent out to you as soon as the return is underway. We’re glad we’ve been able to step in and start putting this right for you.

We truly appreciate your patience while we resolve this, and we’re sorry again for the trouble caused. If there’s anything further we can assist with, please don’t hesitate to get in touch.

Thank you,
Kind Regards
Jade D.
BBQ Spit Rotisseries

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery
The spit was very easy to put together
Seemless

9 April 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Cheers legend, love to hear it! Glad it arrived quick and was easy to set up. Time to fire it up

Rated 5 out of 5 stars

Easy ordering in the website

Easy ordering in the website. Very prompt delivery. My go to at all times now

11 March 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Thanks legend, that means a lot! Stoked the ordering was easy and delivery was quick. Always here when you need us

Rated 5 out of 5 stars

I was able to get exactly what I…

I was able to get exactly what I needed, and postage was super quick.

3 December 2025
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Perfect, that’s exactly what we aim for. Glad it got delivered quickly, too.

Rated 5 out of 5 stars

Awesome product

Awesome product, easy to use and great adjustability makes it the perfect product for camping, can be used over a fit pit or just a ground fire

2 March 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Thanks for the great review! Glad to hear you’re finding it easy to use and getting the most out of the adjustability. Perfect setup for camping. Appreciate your support and enjoy the cooks 🔥

Rated 4 out of 5 stars

BBQ Spit Rotisseries to perfectly cooked, juicy meats

While setting up a rotisserie might seem a bit intimidating at first, most models are surprisingly easy to use whether your using a charcoal, gas or electrical rotisserie the results are always amazing. If you’re looking to impress your friends and family, a BBQ spit rotisserie is 110% worth the investment!!

3 March 2026
Unprompted review
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

You’re absolutely right, once people try a rotisserie they realise how simple it is and how incredible the results can be. Nothing beats cooking for friends and family on the spit. Thanks again for your support and happy cooking

Rated 5 out of 5 stars

Excellent service delivered 2 days…

Excellent service delivered 2 days after ordering. Well packaged and all items arrived as described. Thank you a quality company! :)

10 March 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Great to hear your order arrived quickly and everything was well packaged and as described. Thanks again for your support!

Rated 2 out of 5 stars

Still haven't received my bbq it's been…

Still haven't received my bbq it's been over 4 months . My issue is the communication and update . I need the chase up all the time

10 March 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Hi Pierre,

Thank you for taking the time to share your feedback. We’re sorry to hear that the wait for a backordered product coming from overseas has been frustrating.

At the time the order was placed, the BBQ was listed as backordered on our website. Shortly after your purchase, we also confirmed with you that the estimated delivery timeframe would be February–March, and advised that we would keep you updated if there were any further changes.

As of today (11 March), the order is still within the originally communicated ETA window. We’re also pleased to let you know that your BBQ was dispatched on 10 March, so it should be arriving within the next few days and still within the timeframe we initially advised.

As a small gesture of appreciation for your patience while the item was on backorder, we also offered complimentary rubs, which you kindly accepted.

We completely understand that waiting for a backordered item can feel like a long time, and we truly appreciate you bearing with us. We’re confident your BBQ will be with you very soon and hope you’ll really enjoy it once it arrives.

Kind Regards,
Jade D.
BBQ Spit Rotisseries

Rated 5 out of 5 stars

Had what I wanted a good service

Had what I wanted a good service

10 March 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Glad we had what you were looking for and that you were happy with the service. Thanks again for your order.

Rated 5 out of 5 stars

Fantastic Product

Very quick delivery! Item ordered of very good quality. Thank you BBQ Spit Rotisseries for the seamless purchase of your product!
Highly recommended AAA+++

2 March 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Great to hear the delivery was quick and that you are happy with the quality of the product. Thanks again for your order and for recommending BBQ Spit Rotisseries.

Rated 5 out of 5 stars

Products were exactly as they were…

Products were exactly as they were described. Posted promptly.all round good service.

10 March 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Glad to hear everything arrived quickly and exactly as expected. Thanks again for your order and for supporting our BBQ store. Happy cooking

Rated 5 out of 5 stars

It came fast

It came fast, the best, I would order more again.

2 March 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Whenever you’re ready for the next cook, we’ll be here to help you gear up again. Happy BBQing!

Rated 5 out of 5 stars

Great range of products

Great range of products
Great service

29 December 2025
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

So glad you'd love our product. Thanks for your purchase.

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