No Birds Reviews 

60,309
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 6,441 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional team, noting that staff members are extremely helpful, polite, and always ready to answer questions. People consistently highlight the affordable pricing, immaculate vehicles, and seamless, fast pick-up and drop-off experiences throughout their entire trips. Some reviewers were not happy with the customer service, mentioning uncomfortable encounters with unhelpful or disappointing staff members during pickup. A few consumers additionally noted minor vehicle mechanical troubles, unexpected extra charges, or confusing billing complications upon completing their rental agreement. Other people experienced occasional inconveniences regarding vehicle readiness or specific interior accessories.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient pick-up and drop-off processes that take only... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as courteous, friendly, and... See more

Price

Customers consistently note positive experiences with price, highlighting very competitive rates, affordable... See more

Product

Reviewers mention positive feedback about product, highlighting that vehicles are generally immaculate,... See more

Quality

Clients share positive opinions on quality, consistently highlighting that vehicles are immaculate, clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always pleasant staff. One issue not related to No Birds - disappointing that the Sydney Airport has moved the shuttle bus station so far away from the terminals. Wondering if feedback can be given.... See more

Rated 5 out of 5 stars

Yes the price is important, and yours was fair. We hired a Mitsubishi Outlander for the family to enjoy an excursion around parts of NSW, and it was also important that the mileage was unlimited alt... See more

Rated 5 out of 5 stars

From booking the car, pick up and drop off car , the process was easy and efficient. The staff receiving telephone calls and reception were helpful in particular staff at reception that assisted me wh... See more

Company replied

Rated 5 out of 5 stars

Great and straightforward service. One small but impactful suggestion. It will be great if you have a whatsapp number for us to call for shuttle bus. Many international guests have affordable roaming... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Weekly rental rates from $41 a day! Long term rental rate from $39 a day. Expect no hidden fees and no unpleasant surprises with No Birds. Save real money with car hire in Sydney and Perth. A fleet of over 3,000 new Toyota, Mitsubishi, Hyundai, Kia & Suzuki. For Bookings Visit: www.nobirds.com.au


Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(60,309)

5,837 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

easy to pick up and return car

easy to pick up and return car. The car condition is good.

22 June 2026
No Birds logo

Reply from No Birds

Dear Paul,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Smooth experience

Easy to book, collect, and return. No issues. Friendly staff.

25 June 2026
No Birds logo

Reply from No Birds

Dear Jijs,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Great experience with the No Birds…

Great experience with the No Birds Bayswater Perth. The renting process was seamless with friendly and helpful staff. Rent a Nissan X-Trail car for 6 days and I enjoy my ride. Totally recommended.

20 June 2026
No Birds logo

Reply from No Birds

Dear Eric,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 4 out of 5 stars

Best cars and prompt service

Highly satisfied with the excellent service from No Birds East Perth branch. Good and clean car.

24 June 2026
No Birds logo

Reply from No Birds

Dear Gurav,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Juanita at Fremantle Office.

Juanita at the front counter of your Fremantle office was professional friendly outgoing and provided the highest level customer service I could expect and I wasn't disappointed.Thank You Juanita. I hope I spelled her name correctly 🙏

23 June 2026
No Birds logo

Reply from No Birds

Dear Shane,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Reasonable price

Reasonable price, ease of booking, ease and speed of vehicle pick up & return, car quality

24 June 2026
No Birds logo

Reply from No Birds

Dear Dennis,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Nice and easy

Nice and easy. Friendly staff. No queueing to pick up car. Fast drop off with shuttle service to airport made everything easy.

22 June 2026
No Birds logo

Reply from No Birds

Dear Tom,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Efficient

Efficient, cheap, good quality.

24 June 2026
No Birds logo

Reply from No Birds

Dear Gillian,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Fast and no fuss

Fast and no fuss, great experience overall!

24 June 2026
No Birds logo

Reply from No Birds

Dear Liu,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Service and price

23 June 2026
No Birds logo

Reply from No Birds

Dear Alan,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Always clean comfortable and good…

Always clean comfortable and good quality cars. I have been hiring from No Birds at Kewdale for quite some time and have never had a problem.

23 June 2026
No Birds logo

Reply from No Birds

Dear Wendy,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Great and straightforward service

Great and straightforward service. One small but impactful suggestion. It will be great if you have a whatsapp number for us to call for shuttle bus. Many international guests have affordable roaming data, but calling a local number for shuttlebus still cost a lot. Calling through Whatsapp will be much cheaper.

23 June 2026
No Birds logo

Reply from No Birds

Dear Joe,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 4 out of 5 stars

Service was quick and efficient

Service was quick and efficient. I loved that it's a real human connection too, and not AI.
Thanks
Monica

23 June 2026
No Birds logo

Reply from No Birds

Dear Monica,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

The best.

The best, the staff was like really cool guy.

22 June 2026
No Birds logo

Reply from No Birds

Dear Ash,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Great price

Great price, good car, straightforward system. The only thing that was a bit confusing is that the shuttle pick-up point was a bit far and hard to find, but I guess thats the airports planning not no birds.

23 June 2026
No Birds logo

Reply from No Birds

Dear Jonathan,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Price and service

25 June 2026
No Birds logo

Reply from No Birds

Dear Osrondon,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Car was in excellent condition

Car was in excellent condition, service staffs were awesome and helpful. The rental price was very competitive.

19 June 2026
No Birds logo

Reply from No Birds

Dear Likxon,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

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