Bax Music Reviews 

Telecaster plays really well. Set up was fine. No adjustments necessary. Sound top and comfortable to play. Delivered quickly and price was good. Very satisfied

The guitar is broken, looks good on outside, works terrible, the neck is bent and the wiring is totally flimsy making it impossible to use electrically without blowing up your speakers with a ground noise. Would like to replace it

Everything went fine. I received the product on time. No complains.

I had to resort to a PayPal dispute after having ordered in stock items (ie 2 day delivery) and not having received them. E-mails unanswered.
Bax Belgium I have ordered from over the years and never an issue, but the German subsidiary is in my experience (and others it appears) terrible.
Never again.

Alles super gelaufen.

There was a delay with the delivery, but the customer service was nice and apologized. In overall good experience

After I looked several days for an TC Helicon Play Acoustic, I found one on Bax Shop!
But if someone does not pay with PayPal or any other direct payments, he will not get the ordered item if someone other does this! Then another get your purchase! They told me its a sytem failure, but I do not believe!
Bax Shop, never ever again!

TLDR; I cannot recommend this store. Bax stole my money (I still hope I can get it back). Service sucks and the physical stores have no stock.

I ordered a guitar at 27% off last year along with an amp on the over the phone because I wanted confirmation that I could pick it up at least that week.
At the time I thought I was doing the deal of a lifetime.

A few days later I still had not received a confirmation email to pick up my guitar and amp.

Meanwhile, I saw on my invoice that I received by email that there was an amplifier on there that I did not order.
When I called the service desk to correct this mistake the delivery time of the guitar had apparently also increased to 15 working days.

I had the amplifier cancelled because the delivery time of the amplifier I wanted was even longer and decided to wait patiently for the guitar.
A week later I received an email that the delivery time of my guitar had now increased to 26 weeks!!! and that my discount was no longer valid on this guitar.
I could impose the 27% and then wait 26 weeks if I still wanted the guitar.
I of course had the whole order cancelled and was deeply disappointed in Bax. I am not going to wait six months for a guitar that I have to pay extra for...?

Now we are several weeks later and I still don't have my money back. The service desk doesn't reply to my mails and doesn't answer the phone.
I don't know what to do, I paid bax +1200 euros and only got frustration in return. Now it seems like they don't want to pay me back.

The service desk people are not friendly, passive aggressive and have no product knowledge.
In the physical store I have also been twice for help but apparently they have nothing to say there, everything is determined in the Netherlands and there they apparently do not even answer the phone for their Belgian colleagues.
They didn't have many guitars or amps in stock in that store either.
I do not understand how such a webshop survives in 2022.

Be warned.

edit in response to Bax's reply:
I have not received a payment nor have I received a reply from the servicedesk that they are going to pay me back. Yet another lie from Bax...
Why are you replying on my reviews instead of replying to my email? You should invest your time in replying to emails and helping your customers. This review would not exist if you would do your job properly.

Speedy service, quick delivery time.
The only thing they can improve is that many items are more expensive in their German shop than they are in their Dutch and Belgian shop.

Over a week ago I placed an order with Bax Music for some Sennheiser headphones that were showing as in stock. Delivery should have been made a week last Thursday.

I received correspondence from Hermes on Thursday stating an attempted delivery was made that evening. It was not - 3 adults were home and our doorbell is exceedingly loud!

I received additional information via the Hermes' app to say a redelivery would be attempted the next business day. It was not. Nor the next ... nor any time since.

Attempting to contact Hermes was, as usual, utterly fruitless: they are the very worst example of a logistics company and their customer service is a misnomer as it does not exist. Even their drivers cannot escalate an issue on their customer's behalf.

The Hermes website said to contact the retailer directly.

Bax Music have (so far) failed to respond to 3 eMails and have not once answered any one of 5 phone calls, where I've been placed on hold for >15 minutes each time.

There are hundreds of recent complaints about Bax Music on TrustPilot and elsewhere, including a dedicated Facebook page concerning complaints about this company.

Do NOT trust this company. I would appear the company has failed but are still taking orders, especially given the nature of the other reviews on this and other websites.

At LAST a response to my Reviews!!
Asking me for the 4th time to send them my order number and proof of payment. What a joke.
Below is the feedback from "Sitejabber" reviews:
1.21 Stars and 54th in rating of Music shops!!!

Bax shop has a consumer rating of 1.21 stars from 38 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Bax shop most frequently mention customer service problems. Bax shop ranks 54th among Music Equipment sites.

Service
7
Value
7
Shipping
7
Returns
7
Quality
7
Positive reviews (last 12 months): 6.3% View ratings trends.
regards, Tony

Unfortunately I must leave bad feedback. During delegation to Germany I bought this guitar. First it should be delivered day before it actually arrived - but this is OK. We all know what is the situation regarding delivery at the moment.

The problem is the guitar was very badly packed. During transport guitar was rattling so bad the neck was broken across scarf-joint. As the guitar was delivered on the last day of my stay In Germany I could not send it back cause sending it to Poland would cost premium handling fee of 100 Euros.

Please pack your guitars with more care! Now I will need to pay at least half of the amount to a luthier with risk of not repairing it at all due to serious damage.

Very good packaging and fast shipping. Item was offered as undamaged b-ware. However, some minor scratches were not visible on the photos since those were of medium quality. This does not detract from the overall quality of the instrument. Pricing was very favorable, too. I'm happy!

Looks to be a good quality strong gig bag. Very useful for those odd shaped guitars.

exactly what i needed and it came in a perfect packaging and in time

Watch out from this scamming shop.
They will simply rob your money with false refunds.

Update/Reply (Bestellung 9431686):
So you reply to public reviews but you do not reply to mails through your customer service email - just to make a "nice facelift" for your company.
It seems that the 6 emails that I sent to you are not enough for you to give back money that you steal.

Seeking legal actions against your company is my next step.

Top Service! Fast delivery!

Very fast delivery and safe packaging. Thank you very much. I'm very happy with the purchase.

The pictures don’t really show how good this product really is. The sizing is correct, as advertised. The bag contains reinforced padding on both sides of the television.The main handle straps are sewn all the way down the sides of the bag. They can easily carry the weight of the television. In addition to this, there are additional handle straps on both sides and on the bottom of the bag for easy loading and unloading. All in all I am more than satisfied with this product and with its professional appearance. Payment was uncomplicated and the delivery was on time. Highly recommended.

Quick shipping, reliable service, very competetive price