Baukjen Reviews 30,050

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,968 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful design, excellent materials, and comfortable fit. Many people appreciate the efficient delivery service, often mentioning the thoughtful and eco-friendly packaging. The customer service also receives frequent commendation for being helpful, responsive, and providing a first-class experience. However, some customers also noted issues with their orders, including receiving the wrong size or color, or experiencing inconsistencies in sizing across different items. A few other people also felt that delivery times were occasionally slow, and there were isolated incidents of damaged packaging upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are delighted with the quality, fit, and style... See more

Quality

Consumers find quality to be positive, consistently praising the excellent craftsmanship and durability of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising quick delivery, prompt arrival, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the ease of ordering, clear website,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Another gorgeous product from this company. Everything is truly beautifully designed and made. I feel the sizing is a little 'off' - I'm one size in dresses, but in other items - shirts, and particula... See more

Company replied

Rated 5 out of 5 stars

Excellent service and I am very happy with my Jacket. It’s well made, has a practical internal pocket and is cotton lined. I did question whether it would be too short. My cotton knit vests I normall... See more

Company replied

Rated 5 out of 5 stars

I have bought from Baukjen before & I wasn’t disappointed with the quality of the clothing or the service & delivery! On time and easy to order on line! Just as described the pretty feminine shirt i... See more

Company replied

Rated 5 out of 5 stars

It is the first time I have ordered from Baukjen although admired the clothing for some time, as the prices are higher than what I usually spend but I can see why. The quality of the two items I pu... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

30K reviews

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Rated 5 out of 5 stars

Good service

Item delivered promptly

5 May 2026
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Reply from Baukjen

Thank you for your lovely feedback! We’re really pleased to hear you were happy with the service and speedy delivery.
We truly appreciate you taking the time to share your experience, with best wishes, Suzanne

Rated 5 out of 5 stars

Navy crossover long sleeved top

Navy crossover long sleeved top. Loved it. Took a while to come back into stock… but I know why it’s so popular. Fits like a glove.

8 May 2026
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Reply from Baukjen

Thank you so much for your lovely review! We’re delighted to hear how much you love the navy crossover long-sleeved top—it’s definitely one of our most popular pieces for a reason. We really appreciate your patience while it was restocked, and we’re so glad it was worth the wait and fits you perfectly.
With best wishes, Suzanne

Rated 5 out of 5 stars

Great service

Great service, great customer service too. Great selection to choose from ,you will always find something your like

8 May 2026
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Reply from Baukjen

Thank you so much for your wonderful review! We’re delighted to hear you had a great experience with both our service and customer care. It’s also lovely to know you enjoyed browsing our collection and found something you love—that’s exactly what we aim for!
We really appreciate your support and hope to welcome you back again soon, with best wishes, Suzanne

Rated 4 out of 5 stars

Well packaged quick delivery.

Well packaged quick delivery.
The shirt was much thicker than I’d realised, but I’ve decided to keep it, better for autumn than summer. It’s really well made. Glad I sized down as recommended.

8 May 2026
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Reply from Baukjen

Thank you so much for your thoughtful review! We’re really pleased to hear your order arrived quickly and was well packaged.
We appreciate your honest feedback on the fabric weight too—it’s great to know you’ve decided to keep it and that it will work well for the cooler months ahead. We’re so glad you’re happy with the quality and that the sizing advice helped you find the perfect fit.  With best wishes, Suzanne

Rated 5 out of 5 stars

Absolutely love my dress and it arrived…

Absolutely love my dress and it arrived 2 days later to Ireland!

8 May 2026
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Reply from Baukjen

Thank you so much for your lovely review! We’re thrilled to hear how much you love your dress, and that it arrived so quickly to Ireland—that’s great to know.
We hope you enjoy wearing it, and really appreciate you taking the time to share your feedback, with best wishes, Suzanne

Rated 5 out of 5 stars

Good quality

Good quality. True to size and a good company ethos.

5 May 2026
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Reply from Baukjen

Thank you so much for your kind feedback! We’re delighted to hear you’re happy with the quality and fit, and that our ethos resonates with you too—it’s something we’re really proud of.  We truly appreciate your support and hope you continue to enjoy your Baukjen pieces, with best wishes, Suzanne

Rated 5 out of 5 stars

Baukjen always delivers great products

Baukjen always delivers great products! Quality brilliant. Speedy delivery. I look forward to wearing it. Very versatile.

8 May 2026
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Reply from Baukjen

Thank you so much for your wonderful review! We’re thrilled to hear you’re enjoying the quality of our pieces and that your order arrived quickly. It’s great that you’re already seeing how versatile your new item is—we hope you love wearing it!
We really appreciate your support and look forward to welcoming you back again soon, best wishes, Suzanne

Rated 5 out of 5 stars

Parcel arrived promptly

Parcel arrived promptly, well-packaged in recyclable material. Purchase was exactly as described and I'm very satisfied. Haven't washed it yet, but don't expect any problems as I haven't had any trouble with previous purchases from Baukjen.

7 May 2026
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Reply from Baukjen

Thank you so much for your kind review! We’re really pleased to hear your parcel arrived promptly and that you were happy with both the packaging and your purchase. It’s great to know everything met your expectations and matched the description.
We also truly appreciate your continued trust in Baukjen—it means a lot that you’ve had consistently positive experiences with us. We hope you love your new piece just as much after its first wash!
Thanks again for taking the time to share your feedback, best wishes, Suzanne

Rated 5 out of 5 stars

Baukjen Kim Jeans

I purchased the Kim jeans and have to say how pleased I am with them. Perfect fit. Nice classic straight leg to make a change from all the wide/barrel/crop jeans in my wardrobe. I just wish there were more colour options! I buy Baukjen
jeans on repeat and the quality and longevity is fantastic.

15 May 2026
Unprompted review
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Reply from Baukjen

Thank you for your lovely review, Warm Regards Tors.

Rated 5 out of 5 stars

beautiful presentation

Looked on this site many times and find it very expensive Finally gave it a go I had been waiting for the jacket to go in the Sale in the end i thought I couldnt risk it being sold out .Took the plunge and happy I did
The parcel arrived and was visually beautiful yet simple I opened the box and wasnt disapointed , True quality

7 May 2026
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Reply from Baukjen

Thank you for such a wonderful and glowing review. We are absolutely delighted that you're more than happy with the quality of our garments and the care and attention we put into our packaging and presentation. Thank you for your support. Warmest regards, Mani

Rated 5 out of 5 stars

Reversible belt

Love the colour of the belt.
Delivery to pickup store was straight forward

6 May 2026
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Reply from Baukjen

Thank you for your lovely review, Warm Regards Tors

Rated 5 out of 5 stars

Product is beautiful

Product is beautiful - very fine material and beautifully made. Quick delivery and vary nicely packaged.

5 May 2026
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Reply from Baukjen

Thank you for your wonderful review, Warm Regards Tors

Rated 5 out of 5 stars

Excellent quality

Excellent quality - price made easier with sale incentive!

6 May 2026
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Reply from Baukjen

Thank you for your lovely review, Warm Regards Tors

Rated 5 out of 5 stars

Quick and smooth

I needed to sort out a double return of a ladies' top in different sizes that just would not fit. My issue was addressed remarkably quickly and smoothly by both Kat and Tors from Customer Service.

5 May 2026
Unprompted review
Baukjen logo

Reply from Baukjen

Thank you for such a wonderful review. We are absolutely delighted to hear that you're more than happy with the quality of customer service you received from Kat and Tors, regarding your return. With warmest regards, Mani

Rated 5 out of 5 stars

Gorgeous items

Gorgeous items, beautifully packed and delivered on time.

5 May 2026
Baukjen logo

Reply from Baukjen

Thank you for your wonderful review, Warm Regards Tors

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, great quality and true fit.

5 May 2026
Baukjen logo

Reply from Baukjen

Thank you for your lovely review, Warm Regards Tors

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