BAUHAUS España Reviews 

I placed an order on 21/04/2023 for a kitchen worktop which said it would take 3-6 days to be delivered. It is a large item so I can not pick it up with my car so it has to be delivered to my house. Today is 10/05/2023 and still no delivery. I have no kitchen without this item. I have contacted Bauhaus several times and they are not helpful at all. They tell me they have put in a claim with the delivery company Ontime but still nothing happens. This is not the 1st time this has happened either, in fact every time in the past that I have ordered large items the delivery took weeks and weeks. This is false advertising from Bauhaus and they need to be more honest with their delivery times. I would not have purchased from them had I'd known it would take this long. I am stuck without a kitchen now and waiting with no idea when my item will be delivered.

hi got 5 year guarantee on pool robot had problem with motor its less then three years old ,they said i had to pay 92e as i had tampered with the motor ,but this is crazy why would i do that when its covered , so beware of this 5 year guarantee

Ordered goods with the website saying delivery 3-6 days. 13 working days later still no delivery. One of the worst companies I have ever dealt with. Full of excuses and lies, avoid at all costs

Ordered some granite slabs online, 3-6 days delivery.
6 days later I can’t even get a response to emails, phone calls or what’s Ap.
No refund, no material, causing extreme delay to finishing my pool project.
Extremely frustrating, if no materials by Monday (which reading other reviews I doubt will happen) I will report to my bank as a fraud / scam.

Ordered product online with delivery. They promised in 72 hours delivery company will contact, now 190+ hours, still no contact. Customer service is very unhelpful, and unwilling to give any estimates. Since they broke their initial deliver schedule promise, I thought I could just unwind the deal, but that's not the case with Bauhaus, as they are keeping my money as a hostage until "they have received the product back to their warehouse". I trusted this company due to it's reputation and scale of operation, I'll never make the same mistake again. 0/5 would not recommend.

Edit: still no product, or refund. After 3 hours of e-mailing, chatting and phone calls, they still can not tell me if or when they are able to deliver me my order, and if I want to cancel, when I am able to get my money back.

Very low quality of products and a very long delay in deliveries. At the time of ordering. you get delivery 1-4 working days, but it really takes 2-3 weeks, if you are lucky and you will get the goods. Don't waste your time on this store !!

endless delays and excuses in giving a refund, I cancelled an order because the drivers strike was going to delay it's arrival, and because I found the product in a local bauhaus store so purchased it there, I thought that requesting a refund should be easy as clearly the delivery company would not even try to deliver (they sent me an email suggesting i drive 9 hours to pick it up!) but from there on in it became a nightmare, first they said they can't refund until they recieve it back, I ordered it the evening of the start of the strike so i actually think it never left their depot, then the my orders section of the website stated "returned" but still they refused the refund, then it was flagged for "the other department" as "urgent" but that made no difference because after another week and 10 emails it still wasn't done. I am actually not surprised their staff don't do their job, because I have emailed the CEO and he doesn't seem to do his job either, first rule of management is to lead by example, if the boss doesn't do his job, how can he expect his staff to do theirs.

My story. I purchased a Panadero Hogar HB insert stove. 21st April 2021 €669,95 including delivery. I asked the price to install.€400. I thought that was too expensive. I found a man to install for €250 this was fitted in May. Looked fantastic. In November 2021. We lit the wood burner stove. It just filled up with smoke and then the fire went out. The only way to keep the fire going was to open the door. That was not a good idea as smoke filled our lounge. Prior to this Panadero Hogar HB being fitted we have had a wood burner for 20yrs. No problem at all. It was perfect but old after 20yrs and we wanted something more modern. I went back to Bauhaus Malaga on many occasions trying to explain the problem with the Hogar HB. Eventually i tracked down the man who sold it to me. He said we did not fit your Panadero Hogar HB we can not help you. He said. "we can send our Technical man to your house but it will cost you €30 and he can advise your builder" This i agreed. He advised my builder we need a new bigger pipe going all the way up to the roof. This will be done in the new year but these Technical men did not know anything about the lever for Plus air or minus air. I cauld see they new nothing about this important part of the Hogar HB. They did not phone Panadero.es to find out more information about this air lever and how it works. So. We fit a new pipe to the roof and the stove still does not work?? What then? I have found Bauhaus so unhelpful. They will not call the manufacturers to get more help. They send technical men to my house who dont know fully how these stoves work and they are selling them in their Malaga shop. What if they had fitted it and did not know how to fit it properly. Every Panadero insert stove customers would have a problem. It is now 22 December. Cold in our house and we dont have a wood burner to keep us warm. Today on my numerous whatsapp messages they had a cheek to wish us a merry Christmas. Regards John Isles