Today in Fleet I met Daisy Hogger representing Battersea Dogs Home. She had a captivating opening line and polite and non pushy manner. She deserves a mention for her efforts to enlist my support.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely lovely staff who clearly care deeply for all the animals in their care. It’s obvious they work hard to ensure every animal is matched with the right person and goes to a thoroughly checked... See more
Company replied
Battersea Dogs and Cats Home is a truly special place. The re-homing process is efficient, but with a strong emphasis on finding the right cat for the right owner, with plenty of post-rehoming support... See more
Company replied
At Battersea quite rightly it isn’t easy to adopt a dog, because they need to make sure each dog goes to the right owner. That said we were chosen to view a little Dachshund who we were lucky enou... See more
Company replied
Company details
Written by the company
Battersea is here for every dog and cat, and has been since 1860. For 160 years, we've gone from one home in London to three rescuing and rehoming centres across the country and have cared for over three million vulnerable animals.
Contact info
4 Battersea Park Road , SW8 4AA, London, United Kingdom
- 0800 001 4444
- info@battersea.org.uk
- battersea.org.uk
4.2
Great
274 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dog Rehoming
Battersea were excellent from start to finish and I now live with a beautiful dog. The transition couldn’t have been smoother and it’s all thanks to lovely, caring and efficient staff team.
17 November 2024
Unprompted review
Reply from Battersea
Hi Avril. We're so glad that our fantastic team were able to make your rehoming journey a smooth process! We hope that your new dog is settling in well.
Wonderful Experince
We found that the staff at Battersea were all wonderful. They couldn’t give enough advice and help. When they suggested our new dog it was a perfect choice. They been there for us at all times if we needed them. Thank you again for your wonderful service.
17 November 2024
Unprompted review
Reply from Battersea
Hi Mike. We're so happy that our amazing team could match you with your perfect dog. Thank you for choosing rescue!
Absolutely brilliant experience!
Absolutely brilliant experience rehoming our 8-week old Lurcher puppy. Such a friendly team & so helpful during the rehoming process, couldn't recommend enough!
20 November 2024
Unprompted review
Reply from Battersea
Hi Kim, thank you for sharing your feedback. We're so glad that our fantastic team were able to help you during your rehoming process.
Friendly Staff
Dealing with the staff, they were helpful and friendly.
10 November 2024
Unprompted review
Reply from Battersea
Hi Liesel, thank you for your kind words. We're so glad that you found our amazing team to be helpful and friendly.
good all round
cannot fault the thorough invitation to our now dog.
It was lovely to be able to see how he walked and how everything was handled.
Wood highly recommend
10 November 2024
Unprompted review
Reply from Battersea
Hi Jennifer. Thank you for your review. We're so pleased to hear that you had a good experience meeting your new dog. We hope that he is settling in nicely.
Lovely people doing such important work…
Lovely people doing such important work for animals in need, we rehomed our beautiful boy 2 weeks ago and he is settling in so well and is part of the family already. Would absolutely recommend adopting a cat or kitten from Battersea 10/10
3 November 2024
Unprompted review
Reply from Battersea
Hi Eleanor, thank you so much for sharing your experience. It's great to hear that your new cat is settling in well! We hope you both have a very happy future together.
I'm so happy to have rehomed a very…
I'm so happy to have rehomed a very handsome young cat from Battersea. The process was super efficient from start to finish, and they really do care that you adopt a cat that fits your needs. A full vet check, vaccinations, worming etc, microchipping, food, a few toys, a period of pet insurance..and no cat leaves unless they are well and ready. I can't see why you would go anywhere else!
26 October 2024
Unprompted review
Reply from Battersea
Hi Liz, thank you for leaving your feedback. Making perfect matches is so important to us at Battersea! Thank you for choosing rescue.
Sushi
Everyone involved explained and guided us through the process of adopting Sushi.So thank you to Elizabeth,Emily and Riya,who obviously enjoy their work.
28 October 2024
Unprompted review
Reply from Battersea
Hi Pamela, thank you for your review. We're so glad that our amazing team were able to help you rehome the gorgeous Sushi.
Good and bad points
Battersea staff are very friendly. And looking at the dogs 🐕 they are well kept. My new dog Coco is a very living and playful. But there are some bad points. We was told that Coco can slowly socialise with other dogs. But she is very aggressive towards them, and if she had teeth she would of ripped them to pieces
27 October 2024
Unprompted review
Reply from Battersea
Hi Kay, thank you so much for sharing your feedback. We're glad that Coco is showing her playful side while settling in. During the first few days and weeks in their new home, dogs might show some adverse behaviours. We’re here to help you and Coco, so if you would like to talk with a member of the team please contact our behaviour advice line on 0203 8878 347 or email info@battersea.org.uk.
We LOVE our rescue
Super friendly and informative lovely bunch of people who truly care for their animals. Do your research about the type of dog you’re rehousing so you can both have the very best life. We couldn’t be happier with our rescue Lentil (aka Ducky), we are so in love and she is settling in nicely with lots of ongoing help to hand from the Battersea crew. Thank you for our new fur friend.
24 October 2024
Unprompted review
Reply from Battersea
Hi Michele. Thank you so much for giving the lovely Lentil her forever home. We're so pleased that our team were able to help you with your rehoming journey.
Looking to adopt cat
I would like to know why it takes so long to adopt a cat from Battersea at first I didn't want a black/ black white as they didn't have what I wanted I decided perhaps now looking for black/ black white but I can't even go and look at them WHY don't you like customers looking at cats there may be a cat I want to adopt
17 October 2024
Unprompted review
Reply from Battersea
Hi Paul. We're sorry that you are unhappy with our rehoming process. To make sure that our animals can be as stress-free and relaxed as possible, we carefully manage the number of people that come in to our centres by only allowing people to meet our cats once the initial rehoming application stages have been completed and our expert rehoming team have matched you with a cat that we think would be best for you. We do share profiles of our cats looking for homes on our website to help them find their new owners. You may not find your match straight away, and in some cases we may not have any animals in our care that are suitable for your circumstances. If you would like to discuss this further please e-mail info@battersea.org.uk.
Highly recommended for anyone looking for a new pet.
We were delighted with how responsive the Battersea Cats rehoming team were, from first enquiry, meeting our ‘match’, and taking Bertie home with us.
We’ve been well supported and given loads of guidance and information to help him settle in with us.
We’re really happy to have had an opportunity to make an older, rescue cat a purrmanent member of our family! (Sorry… not sorry)
I highly recommend anyone looking for a new pet to apply to Battersea.
13 October 2024
Unprompted review
Reply from Battersea
Hi LH, thank you so much for sharing your feedback. We're so pleased that our amazing rehoming team were able to match you with the lovely Bertie! We hope that he's settled in well. Thank you for choosing rescue.
A brilliant and supportive service
I welcomed Panther into my life in early October and I can’t recommend the service the team provide. They have the cats welfare at heart and want to ensure the best match.Panther had been so well looked after when I picked him up and I was reassured as the vet gave him a final health check. The team gave great advice to help settle him in and have kept in touch.
9 October 2024
Unprompted review
Reply from Battersea
Hi Tracey. Thank you for your kind words. We're so happy that we could match you with the lovely Panther! We hope that he is settling in well and you both have a very happy future together.
Staff at Battersea dog &cats home were…
Staff at Battersea dog &cats home were so kind and helpful in our transition to rehoming a puppy. We recently adopted and had help and support which is on going. We are glad to have gone to Battersea for our new addition to the family. Thank you guys.
13 October 2024
Unprompted review
Reply from Battersea
Hi H.R. We're so pleased that our team could help to match you with your new puppy! We wish you both lots of happiness for your future together.
The staff were extremely helpful,b
The staff were extremely helpful
They informed us that they would contact us within a couple of days to check how we were getting on and more importantly our new dog, an email was received as stated.
An offer of support for the future was reassuring, especially when you consider the time and effort that the staff put in for the welfare and care of the animals they come into contact
We are extremely satisfied with the professionalism shown by all staff we have been in contact with, which reflects in the service provided.
8 October 2024
Unprompted review
Reply from Battersea
Hi Tony. Thank you so much for sharing your experience. We know that rehoming a pet is an exciting and emotional experience so we take pride in offering expert advice and support to our rehomers. Thank you for choosing rescue.
Excellent customer service
Battersea helped all along the way of the adoption process, starting from helping identify the age of the preferred cat, through to selection, then meeting our cat, rehoming, all the helpful advice about letting him feel home and even a check-up call a few days later. As a result, we have a sweet new member of the household. Excellent customer service and animal care!
9 October 2024
Unprompted review
Reply from Battersea
Hi Judit, we're so pleased to hear that our team were able to help you find your perfect match and give you advice during your new cat's settling in period. Thank you for choosing rescue!
A rewarding experience
We have just rehomed a cat from Battersea.We had a multi match appointment and a very friendly member of the rehoming team was most helpful giving us information regarding the background of the cats we decided to meet.we spoke to a vet prior to bringing our new pet home In order to discuss any minor health issues.Battersea do their very best to find the right pet for potential new owners .
16 September 2024
Unprompted review
Reply from Battersea
Hi Rosemary. We're so pleased that our incredible team could help to match you with your new cat! Thank you for choosing rescue.
Had a wonderful experience adopting…
Had a wonderful experience adopting Bluey&Bandit , two lovely kittens, we ahd help and guidance from Chloe and their veterinary team, the process was fast and pleasant.
We are grateful to have them.
8 September 2024
Unprompted review
Reply from Battersea
Hi Lavinia. We're so happy that our amazing team were able to support you in rehoming the wonderful Bluey and Bandit.
Animal welfare and care at its best
Battersea is a lifeline for all cats and dogs and work tirelessly to provide a forever home for all the animals in their care.
26 September 2024
Unprompted review
Reply from Battersea
Hi Jacquie. Thank you so much for your kind words. However they need us and wherever they are, we're all in, for them.
Such a great charity and so helpful
Such a great charity and so helpful. They couldn’t do more to support the animals or people looking to adopt them. Thank you.
3 July 2024
Unprompted review
Reply from Battersea
Hi Robert. Thank you for your review, we're proud to be here for every dog and cat.
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