Very bad
Title: Very Disappointing Experience – Late Delivery and Refund Refused
I had a very disappointing experience with Batik UK.
My suit was delivered late, and when I contacted the company, they blamed Royal Mail for the delay, saying that they had dispatched the order promptly. Regardless of the reason, the overall experience was frustrating.
When the suit finally arrived, I was not happy with it, so I returned it. However, Batik UK claimed that they had not received my return and refused to issue my refund.
What disappointed me most was the way the situation was handled. The manager spoke to me in an extremely rude and unprofessional manner instead of dealing with my concerns politely and trying to resolve the issue.
I spent my money expecting a reasonable shopping experience, but instead I faced a late delivery, a disputed return and a refused refund.
Based on my personal experience, I am very disappointed with the customer service and the way my complaint was handled.
I would advise customers to keep all proof of postage and tracking when returning items.
