Cancelled the order before it was dispatched, cancellation email stated refund will be processed in 5 working days. Has been almost a month and nothing. Have sent emails chasing it up but no response... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery guy was disaster I asked him to ut toilet only on the stairs what was 3 meter was from him.he said it not his job I'm.6 months old pregnant woman my husband was working never happened t... See more
Company replied
ten out of ten Bathso for service. 3 out of ten for the actual product. Creavit made installation difficult when installing the flush components. Instructions would have helped and a slightly large... See more
Top marks! I was seeking a new Vanity cabinet by Vitro. I found this on Bathso's website. Called ( call was answered promptly, Traemar trading) but confirmed they had one in stocks. Plac... See more
Company details
Written by the company
Bathso provides an easy, fast, and reliable online shopping facility for everyone who wants to get high-quality toilets, bidets, basins, baths, showers, tap, bathroom furniture, bathroom heating, and bathroom accessories.
Contact info
Tramar Group, Britania Works, Arkesden Road, Clavering, CB11 4QU, SAFFRON WALDEN, United Kingdom
- +44 (0) 1799 550 756
- info@bathso.co.uk
- bathso.co.uk
2.5
Poor
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery in 3-5 days 👏🏼
Before buying a new sink and toilet from Bathso, I was a bit sceptical about the delivery dates, (3-5 days) it seemed to be a general copy however, they really sent it in a 3-5 days period. I suggest them for your new bathroom :-)
11 April 2021
Unprompted review
great service delivery information…
great service delivery information needs improvement
23 March 2021
The chosen goods arrived swiftly
The chosen goods arrived swiftly, well protected in good condition. The installer had great difficulties to assemble the cistern valve because the instructions were too small to decipher, unclear and needed dimensions to make sense. However after contacting the supplier, he went to great length to put things right by e-mailing the requested technical illustration with clear dimensions which enabled us to adjust the valve correctly for efficient flushing.
19 March 2021
Delivery guy was disaster I asked him…
Delivery guy was disaster I asked him to ut toilet only on the stairs what was 3 meter was from him.he said it not his job I'm.6 months old pregnant woman my husband was working never happened to me the same services in my life just dissapointed
12 March 2021
Reply from Bathso
Hi dear Katalin,
I'm sorry for your disappointment. If Bathso were a delivery company, it would have carried it wherever you wanted. A pregnant woman is the most important person in the world for us. But like all our competitors, we work with other companies for the delivery because none of us are delivery companies. We paid over £ 60 for your delivery to one of the best delivery companies in the UK. Please do not punish us for the personal preferences of the cargo company personnel. I hope you will use your product for many years with health and happiness. Please call us whenever you want.
Regards,
Bathso Team
Great Service product arrived on time…
Great Service product arrived on time and I was always kept inform throughout the purchase.
12 March 2021
Very good customer service.
12 March 2021
Turkish w/c and combined bidet
Outstanding customer service
Even unpacked and videoed at the warehouse before I ordered
It arrived on time
Very simple instructions easy peasy for a novice
Very pleased with both product and service
Well done Bathso
12 March 2021
Customer service is well.
I bought a Turkish style combined bidet toilet and I am very pleased. Customer service is well.
12 March 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.