I ordered a Roca WC toilet seat last month - payment taken but no delivery. Emails to customer service have bounced back - undeliverable. Customer service number routes to a voicemail but the inbox... See more
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I ordered WC lid from Bathroom and showers direct, Becky was great but now unavailable and all emails remian unanswered eg info@ .....the voicemail isnt answered either -it's now been a week since... See more
Fantastic service. Very high rated contact direct phone service. Extremely excellent response and terms and conditions. Always check items before ordering and always check exchange and refund if w... See more
Company replied
Worth the wait. Company were up front about waiting times for replacement toilet seat. (Original Duravit seat approx 10 years old). They kept me up to date with order and promptly answered email... See more
Company details
- Bathroom Remodeler
- Bathroom Supply Store
- Do-it-Yourself Shop
- Hardware Store
- Home Improvement Store
- Lighting Store
Written by the company
BASD aims to provide a wide range of great bathroom products, supported by strong product knowledge and fantastic customer service
Contact info
Unit 16 Lumina Way, EN1 1FS, Enfield, United Kingdom
- 020 7697 3188
- info@bathroomsandshowersdirect.co.uk
- bathroomsandshowersdirect.co.uk
3.1
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and quick delivery
12 July 2022
Great service
11 July 2022
Very quick delivery.
8 July 2022
Ordered a duravit toilet seat from this…
Ordered a duravit toilet seat from this company at a very competitive price it came within 2 days well packaged. Overall experience was very good and very efficient.
7 July 2022
Roca
Found this company online & the process of ordering was simple. Notified
with the despatch time & delivery.
Great experience & recommend.
6 July 2022
Very disappointing service
I ordered a hidden cistern. Several days after placing the order I received an email to say there would be up to 3 weeks lead time, would I like an alternative or cancel. I asked for an alternative, but a couple of days later was informed that they couldn't provide an alternative. All this time my customer has been without the use of her en-suite toilet! It reflects badly on me and I certainly won't be using this company again
5 July 2022
Reply from Bathrooms And Showers Direct
Good Afternoon Michael,
I am sorry to see that you have left us a one star review.
Having looked at what has happened, I can see that we quoted 10 working days on your order confirmation and we were not advised by Twyford until the 1st July that the cistern you ordered was not going to be available for some time. With regards to alternatives, we are experiencing delays of hidden cisterns across a hanful of suppliers as there are production issues trying to get the componants needed to make the units. We did notify you of this within 7 working days of your order.
I am sorry that we have let you, and your customer, down on this occasion. It is never our intention to disappoint our customers in such a way.
Kind Regards
Becky Ellis
Customer Service Manager BASD
Ordering process was easy & clear
Ordering process was easy & clear. Delivery was poor, there was no notification of delivery date so I got home & found two large boxes containing a toilet left in full view of the road. Delivery all correct, well packaged & undamaged though
5 July 2022
Reply from Bathrooms And Showers Direct
Good Afternoon Paul,
Thank you for your review.
I am a little surprised to hear that DPD did not send any notification of your delivery. I can see on the DPD tracking that a text was sent to you at 08:34 on the morning of delivery. If this was not the case, I can only apologise on their behalf.
We are unfortunately in the hands of the driver when they determine a "safe place", certainly from the picture it does appear to have been left in full view of anyone passing. I have passed the details over to our DPD account manager to feedback to the local depot.
I am sorry we have not delivered our usual high standards on this occasion.
Kind Regards
Becky Ellis
Customer Service Manager BASD
Fantastic service quality products fast…
Fantastic service quality products fast delivery highly recommended 👌
4 July 2022
Reply from Bathrooms And Showers Direct
Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service
Reply from Bathrooms And Showers Direct
Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service
We bought an toilet seat and lid
We bought an toilet seat and lid. The price was decent, the delivery timely.
Very happy with how straightforward this service is.
4 July 2022
Reply from Bathrooms And Showers Direct
Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service
Excellent service And delivery
2 July 2022
Reply from Bathrooms And Showers Direct
Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service
I was kept fully up to date with the…
I was kept fully up to date with the delivery date (due to item not in stock)
Emails and communication was received exactly when advise.
Item as described
Very happy and definitely recommend
2 July 2022
Reply from Bathrooms And Showers Direct
Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service
Fantastic service
Fantastic service. Delivered ahead of schedule and at a fantastic price.
Well recommend and will not hesitate to use again.
1 July 2022
Reply from Bathrooms And Showers Direct
Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service
Reply from Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
Great service
30 June 2022
Reply from Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
Very easy to order
Very easy to order. Competitive prices. Delivery on time & kept informed.
30 June 2022
Reply from Bathrooms And Showers Direct
Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service
£60 cheaper than competition for the…
£60 cheaper than competition for the same toilet seat! Ordered Wednesday and it was with my Friday morning! Absolutely brilliant customer service
29 June 2022
Reply from Bathrooms And Showers Direct
Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service
Reply from Bathrooms And Showers Direct
Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service
Great service at a great price
Really easy to use website to find the product and order, delivery was quick and the price was competitive. Overall a really good experience, would recommend.
28 June 2022
Reply from Bathrooms And Showers Direct
Thank you so much for this lovely review! :)
BASD Customer Service
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