I ordered a Roca WC toilet seat last month - payment taken but no delivery. Emails to customer service have bounced back - undeliverable. Customer service number routes to a voicemail but the inbox... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered WC lid from Bathroom and showers direct, Becky was great but now unavailable and all emails remian unanswered eg info@ .....the voicemail isnt answered either -it's now been a week since... See more
Fantastic service. Very high rated contact direct phone service. Extremely excellent response and terms and conditions. Always check items before ordering and always check exchange and refund if w... See more
Company replied
Worth the wait. Company were up front about waiting times for replacement toilet seat. (Original Duravit seat approx 10 years old). They kept me up to date with order and promptly answered email... See more
Company details
- Bathroom Remodeler
- Bathroom Supply Store
- Do-it-Yourself Shop
- Hardware Store
- Home Improvement Store
- Lighting Store
Written by the company
BASD aims to provide a wide range of great bathroom products, supported by strong product knowledge and fantastic customer service
Contact info
Unit 16 Lumina Way, EN1 1FS, Enfield, United Kingdom
- 020 7697 3188
- info@bathroomsandshowersdirect.co.uk
- bathroomsandshowersdirect.co.uk
3.1
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast efficient service
Fast efficient service. Product was as described.
21 March 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Glad you are happy with our service, thanks. Customer Service.
Swift delivery
Swift delivery and a good price on Roca replacement toilet seats
21 March 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Thanks for your nice review. BASD Customer Service.
Quick delivery and great service when…
Quick delivery and great service when asking questions.
21 March 2022
Reply from Bathrooms And Showers Direct
Thanks for your review. We are happy we could help. BASD Customer Service.
Speedy service.
21 March 2022
Reply from Bathrooms And Showers Direct
Thanks for the review. BASD Customer Serivce
A fantastic experience purchasing a…
A fantastic experience purchasing a replacement shower engine from Bathrooms and Showers Direct. Live chat service was an actual person rather than a Bot and delivery was next day which was no extra.
Replacement part through aqualisa direct was over a hundred pound more, no difference in what Bathroom's and Showers Direct were/are selling.
Overall a fantastic company 👍🏻
21 March 2022
Reply from Bathrooms And Showers Direct
Thanks for your lovely review. We like to add our personal touch. Hence why we like to keep it human to human :-) we like to be able to help as much as we can. BASD Customer Service.
Order arrived within 2 days
Order arrived within 2 days. Perfectly packaged. Very happy.
20 March 2022
Reply from Bathrooms And Showers Direct
Glad you are happy with your product. BASD Customer Service.
Reply from Bathrooms And Showers Direct
Hope to shop with you again. BASD Customer Service.
First time user .
First time user of Bathrooms and Showers Direct.A bit sceptical of using new websites. However having read previous reviews I phoned to check that they had stock, then placed an order at 9.30 on Friday. delivery scheduled by carrier for Tuesday. I was truely astonished when delivery was actually made by 3pm Saturday. Exceptionally well done Bathrooms and Showers Direct and your cariers dpd. Amazing service alround.
18 March 2022
Reply from Bathrooms And Showers Direct
Thanks for trusting us, we hope that you will shop with us again. Glad we could meet your needs and you was happy all around. BASD Customer Service.
Aqualisa spares
Aqualisa spares despatched and delivered within 48 hours - after having been let down by another supplier. Great price as well. Will definately use them again. Thanks
18 March 2022
Reply from Bathrooms And Showers Direct
Thanks for the lovely review. We are glad that we could help you. See you again soon. BASD Customer Service.
Very helpful and friendly on the phone…
Very helpful and friendly on the phone when I queried the price of a baby Belfast sink and strainer waste “bundle”. The bundle price was greater than the two individual items when purchased separately! I ordered the two items and they arrived the next day, well packaged and in good order. Excellent service, thank you.
18 March 2022
Reply from Bathrooms And Showers Direct
Thank you Sheila,
I'm glad you got great service on the phone.
The price difference was because the kit comes with a trap whereas you went for the option without :-)
Regards
BASD Customer Service
Website easy to use and orders are…
Website easy to use and orders are delivered in a prompt manor
17 March 2022
Reply from Bathrooms And Showers Direct
Thank you for your review!
BASD Customer Service
Very good service
I ordered a toilet seat from Bathrooms and Showers Direct and I was very pleased with the service. The item was very reasonably priced and the item was with me within a few days. I would not hesitate to order from this company in future.
13 March 2022
Reply from Bathrooms And Showers Direct
Thank you Julie, happy we could help
BASD Customer Service
Delivered exactly on time with great…
Delivered exactly on time with great communication
12 March 2022
Reply from Bathrooms And Showers Direct
Thank you for the review Jackii, we like to know we are doing well.
BASD Customer Service
Good service helpful and professional…
Good service helpful and professional sorting out a problem with missing parts.
12 March 2022
Reply from Bathrooms And Showers Direct
Hi Dee,
Thank you so much for your kind words,
BASD Customer Service
I am so happy I got Afia as already…
I am so happy I got Afia as already been dealt with a year ago. And FANTASTIC SERVICE!! OUTSTANDING! As before she has been very helpful and contacted Salamander for me and got them to be in touch with me within few minutes. She also followed up with a call and was extremely polite and helpful. I am so impressed with this company and cannot recommended them enough. THANK YOU EVER SO MUCH ESPECIALLY AFIA. YOU ARE A STAR AND A CREDIT TO THIS COMPANY. She is a huge asset to this company and deserves much kudos.
11 March 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Thank you Janice,
I'm very pleased to hear Afia is doing her job well, it makes all the difference when something that is wrong can be turned into such a great review.
I will be sure to pass on your comments.
Becky Ellis
Customer Service Manager BASD
Great price and prompt delivery.
10 March 2022
Reply from Bathrooms And Showers Direct
Thank you for your review.
BASD Customer Service
Prompt efficient service and product…
Prompt efficient service and product sold at an extremely competitive price!
10 March 2022
Reply from Bathrooms And Showers Direct
Thanks Simon, we do try and keep our prices as low as possible.
BASD Customer Service
No issues encountered (the high praise in ecommerce)
Good price, good communication, all went well at the time of purchase and delivery.
10 March 2022
Reply from Bathrooms And Showers Direct
Thank you for the review!
BASD Customer Service
Reply from Bathrooms And Showers Direct
Thank you Eryk
BASD Customer Service
Very good service
Very good service, goods delivered in good time. Web site easy to navigate
10 March 2022
Reply from Bathrooms And Showers Direct
Great to hear, thank you!
BASD Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.