bathdomesticcleaning.co.uk Reviews 23

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Be careful.. They employ some dodgy people .. things have gone missing from my house.. it’s pot luck who comes out on the day. Some are lovely and trustworthy but as for the rest!! When I complained... See more

Rated 1 out of 5 stars

Whether it was leaving bedside items on top of cupboards, moving things to other places in the kitchen and not returning them to where they were left, leaving spots uncleaned or bags of laundry just l... See more

Company replied

Rated 5 out of 5 stars

An excellent company who offer a first class cleaning service. I have experience of using this company for both commercial and house hold cleaning and have been satisfied with both. This company... See more

Company replied

Rated 5 out of 5 stars

This cleaning company did an amazing job on my friends house. We could not believe how it had been transformed. The cleaners were respectful of belongings, tidied them away neatly and even returned ou... See more

Company details

  1. House Cleaning Service

Information provided by various external sources

House cleaning, Carpet cleaning, Upholstery cleaning, End tenancy cleaning, Pre Tenancy cleaning & Office cleaning.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Be careful.

Be careful.. They employ some dodgy people .. things have gone missing from my house.. it’s pot luck who comes out on the day. Some are lovely and trustworthy but as for the rest!! When I complained to the manager, she instantly took offence and ended the contract with me. Awful, unprofessional behaviour!!! Stay well clear of this company.

19 August 2024
Unprompted review
Rated 1 out of 5 stars

Avoid like a bad smell...one which isn't cleaned away!

Whether it was leaving bedside items on top of cupboards, moving things to other places in the kitchen and not returning them to where they were left, leaving spots uncleaned or bags of laundry just left, there were a series of problems with service, the worst one? The manager, who has an attitude higher then the skies. After speaking to other cleaning companies I heard how she has a bad attitude and ultimately doesn't care about your custom. If her cleaners do something wrong and you complain, she won't fix the problem, she'll just stop cleaning! Highly unpleasant and different to deal with. I cannot recommend this company for service, price or management. I do not recommend in any way what so ever, do your best to avoid.

27 April 2023
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thank you for reaching out with your feedback. We are puzzled by this review, as it appears we have only provided you with a quote today. If there were past issues with our service as you describe, it's unclear why you would consider hiring us again.

We aim to be transparent and fair in our pricing to ensure that we can continue to deliver the high-quality service our clients expect. We regret that we couldn't come to an agreement that suited both parties' expectations this time.

Furthermore, it is concerning to hear about the threat of negative reviews as a response to our decision not to engage in business under these circumstances. We take such matters seriously, as our reputation is built on integrity and the trust of our clients.

We kindly ask you to remove this review, as it does not reflect a service transaction with us and seems to stem from a misunderstanding about our business practices and the quoting process.

We are committed to providing excellent service and encourage constructive and honest feedback based on actual experiences with our work. We wish you the best in finding a cleaning service that meets your needs.

Rated 5 out of 5 stars

Outstanding intensive clean!

This cleaning company did an amazing job on my friends house. We could not believe how it had been transformed. The cleaners were respectful of belongings, tidied them away neatly and even returned out of hours to ensure the job was completed to a high standard! I would highly recommend this company.

22 January 2022
Unprompted review
Rated 3 out of 5 stars

The cleaners were lovely ladies

The cleaners were lovely ladies. Very polite and did a satisfactory job. Unfortunately when I cancelled my cleans due to coronavirus I couldn’t get my keys back from this company. After 20 plus phone calls over the course of around 5 months, I had to get the locks changed.

6 December 2020
Unprompted review
Rated 4 out of 5 stars

I would recommend

Polite customer service and quick responses. Due to being a student house, I was unable to check the finished results in person, however, the images all looked immaculate and the estate agents checked and stated it was in good condition; the company was also recommended by the agency. The only reason for 4 stars is for the mix up on the invoice, which I had to pick up on, however, it was an innocent mistake, so nothing to hold against the company. Their cleaning was great and overall customer service great!

18 June 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

An excellent company who offer a first class cleaning service. I have experience of using this company for both commercial and house hold cleaning and have been satisfied with both.
This company have been supporting NHS staff through this difficult Corona Virus period with FOC cleans.
There is no cleaning job too big or small which Bath Domestic Cleaning Ltd will not be able to help you with!
Highly recommended
*****

14 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thank you so much for your kind words, always a pleasure. Jackie

Rated 5 out of 5 stars

Gave old flat an end of tenancy clean

Gave old flat an end of tenancy clean. The staff I spoke to were very informative and helpful. Did an excellent job and would highly recommend

10 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thank you, your custom is so appreciated as are your kind words, it was a absolute pleasure.

Rated 5 out of 5 stars

Great!!

Very polite and quick with responses to queries. Were able to provide an end of tenancy clean to amazing standards with very short notice and made sure to double check everything before and on the day. Thank you again!

9 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thank you so much for your business, you are more than welcome. Jackie

Rated 5 out of 5 stars

Excellent!

Excellent!! Staff very polite and all wearing the correct ppe kit, made me and my family feel very safe.

7 June 2020
Unprompted review
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Reply from bathdomesticcleaning.co.uk

Thank you, as promised the staff are fully trained on Covid 19 , Thank you for your business. Jackie

Rated 5 out of 5 stars

Family run business with a great team…

Family run business with a great team who arrive on time, do the full clean to an impeccable standard and are very well presented and polite. Easy to book a clean with their professional service, I would definitely recommend Bath Domestic Cleaning for continued cleaning at my home.

7 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thanks Sarah its an absolute pleasure to provide service for you for so many years.
We appreciate your business. Jackie

Rated 5 out of 5 stars

Excellent job well done

Excellent job well done staff polite and super efficient In Their work ethics will certainly be making use of this company again in the future

7 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thank you Ken, look forward to being of service to you some time in the future.
Jackie

Rated 5 out of 5 stars

Bath Domestic Services Brilliant

Bath Domestic Services , quoted to clean a large empty fully carpeted Garden Apartment which my Parents are moving into . The quote was very reasonable . The two cleaners turned up on time and were lovely , they made a fantastic job with the cleaning , they were polite , professional and worked extremely hard . The gentleman who was going to clean the Carpets arrived as the girls were finishing . I was able to leave this gentleman to get on with the Carpets and give him the Key and he locked up for me when he had finished . when I went to pay I picked the key back up . I went to check on Apartment on the way home . The Carpets are fantastic , like new , the whole Apartments smells beautiful , clean and fresh . The Oven is sparkling Thank you so much five star cleaning .

6 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

So glad that you were pleased with the cleaning carried out & hope that your parents get settled really soon.
Jackie

Rated 5 out of 5 stars

thank you for taking my booking on the…

thank you for taking my booking on the cleaning and conditioning for my carpets and curtains, i asked for a 10am slot so i could let the chap in and take the kids out, spot on with the timing of the slot and wow the job was just brilliant ,please thank (rob) no way did i think the red wine stain would come out .... many thanks 100% will be using the company again

6 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thank you for your business, Rob is an absolute professional and takes great care & pride with performance with carpet cleaning.

Rated 5 out of 5 stars

5 *****

From my initial enquiry to the job completion I received excellent communication, honesty and a superior clean I do not think I would have got anywhere else.. Top marks from me, I would highly recommend *****

6 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thank you so much for your custom it was a pleasure. Jackie

Rated 5 out of 5 stars

Cleaners who make a whole house shine and carpets look like new.

Booked again for an end of tenancy clean because I know that i will get a good thorough clean from top to bottom from reliable, trustworthy staff, who actually care about their quality of work.

5 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thank you, your custom is so appreciated as are your kind words, its an absolute pleasure to clean for you.

Rated 5 out of 5 stars

Very quick and efficient, highly recommend

Very polite over the phone and clean completed in under a week after we had booked. Cleaning was extremely professional and well done

5 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thank you, your custom is so appreciated as are your kind words, its an absolute pleasure to have cleaned for you.

Rated 5 out of 5 stars

Great teams who always do the best job…

Great teams who always do the best job and very grateful they have come back to us even though they have to work with masks and have to best careful with the hygiene regulations.

5 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thank you, your custom is so appreciated as are your kind words, its an absolute pleasure to clean for you.

Rated 5 out of 5 stars

Excellent cleaning service

Excellent cleaning service
Staff very professional and friendly
They cleaned to a very high standard and nothing was to much trouble
Highly recommended thank you

5 June 2020
Unprompted review
bathdomesticcleaning.co.uk logo

Reply from bathdomesticcleaning.co.uk

Thank you, your custom is so appreciated as are your kind words, its an absolute pleasure to clean for you.

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