Batavia B.V. Reviews 1,350

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, highlighting their effectiveness and solid build. Many people also appreciate the fast and efficient delivery service, noting that items often arrive quickly and in good condition. The pricing is often mentioned positively, with consumers finding the products to be good value. Reviewers consistently commend the company's service, particularly the helpfulness and client-oriented approach of the support team, especially when issues arise. However, some customers experienced issues with product functionality, such as a vacuum cleaner needing frequent filter cleaning or a twin brush machine stopping working prematurely. There were also occasional concerns about incomplete orders, like a battery being delivered without its charger, or packaging issues, with some boxes being too large or damaged. A few people also noted difficulties with delivery carriers or tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the tools as great quality,... See more

Quality

Users describe positive interactions with quality. Many reviewers praise the good quality of products and... See more

Delivery service

Consumers generally find delivery service to be positive, with many praising the fast and quick delivery... See more

Price

Clients share positive opinions on price, with many reviewers highlighting competitive and fair prices, as... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company was doing great! Because of google fill in automatically my order was sent to my old adress. The problem was solved easy. The produkt ist not as great as expected, I have to clean the filt... See more

Rated 5 out of 5 stars

After the gear in my Twinbrush broke for obscure reasons, replacement was flawless and without any delay or comment. Batavia provided in a return label, the only thing to worry about was to find a f... See more

Rated 5 out of 5 stars

Great customer service team, they listen to the customer and work to resolve issues and quickly identify the best way forward to find a workable solution. It’s great when companies ensure a good exper... See more

Rated 5 out of 5 stars

I purchased a cordless twin brush scrubbing machine from Batavia. Unfortunately it stopped working 6 months later. I emailed Batavia about it and without question, they apologised, and sent me a prepa... See more


Company details

  1. Tool Manufacturer
  2. Tool Store
  3. Tool Wholesaler

Written by the company

Batavia is an international tool brand which was founded in 2009. Batavia specialises in technical innovative tools and DIY products. In many cases, these products are designed and developed by ourselves and introduced successfully into the European, US and Australian market. We pride ourselves on our innovative and quality products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Delivery 👍

Delivery 👍
First day use 👍
Recharging battery 👍
Second day use very quickly discharged ??
Why maybe de switch stayed on ??
Battery very difficult to remove!
Brush quickly used?

31 July 2025
Rated 5 out of 5 stars

Excelent service

Very fine service. Whem my order arrived (well within the specified period) there was one thing missing. It was send without discussion and within a very short time. Very good value for money as well..... GOOD

25 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look