The company was doing great! Because of google fill in automatically my order was sent to my old adress. The problem was solved easy. The produkt ist not as great as expected, I have to clean the filt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After the gear in my Twinbrush broke for obscure reasons, replacement was flawless and without any delay or comment. Batavia provided in a return label, the only thing to worry about was to find a f... See more
Great customer service team, they listen to the customer and work to resolve issues and quickly identify the best way forward to find a workable solution. It’s great when companies ensure a good exper... See more
I purchased a cordless twin brush scrubbing machine from Batavia. Unfortunately it stopped working 6 months later. I emailed Batavia about it and without question, they apologised, and sent me a prepa... See more
Company details
Written by the company
Batavia is an international tool brand which was founded in 2009. Batavia specialises in technical innovative tools and DIY products. In many cases, these products are designed and developed by ourselves and introduced successfully into the European, US and Australian market. We pride ourselves on our innovative and quality products.
Contact info
Wethouder Wassebaliestraat 6D, 7951 SN, Staphorst, Netherlands
- +31 0522 215 015
- sales@bataviastore.com
- bataviastore.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Great service and excellent products.
14 June 2022
Fast delivery and a good support.
14 June 2022
Perfect service, good company
Even we had problem. But they were really quick to help us and they have fixed it without any frustration. I will buy another one for my father as a gift. Thank you for you service quality.
13 June 2022
Superior company
I had an issue with Batavian tool in the past. The company send replacement product and gained my respect. This is my second order. For DIY is good choise.
11 June 2022
Just a joke!
Just a joke!
My command was arrived in an unthinkable degrated state, Repacked by the delivery and it missed nearly all.
When I wrote for the return, I had no answer!
8 June 2022
Reply from Batavia B.V.
Dear Jean-christophe,
Sorry to hear that the package was damage due to transportation by GLS, I have send them a message explaining what has happend, this is ofcourse unacceptable to us, You can expact from us that your order will be delivered in the right conditions. You also said that you missed nearly all? I have looked up your order in our system and you only ordered the grasstrimmer without battery and charger? Can you please contact us on what exactly you missed? you can send us an email to sales@bataviastore.com. We are eager to help you and leave you with a good experience!
Perfect service
31 May 2022
Excellent service
Excellent service! I bought a Nexxsaw, great piece of kit for pruning. Delivered within a couple of days, no problems. Unfortunately it seems to have had a defect. Contacted after sales with the description of the defect, pictures and a video and they sent me a replacement saw within a couple of days. Amazing little saw, and with the pole extension no climbing on ladders to tend the trees.
2 May 2022
Transport with gls to germany isnt ok
Transport with gls to germany isnt ok. I have no information to Pick up my product at the smal retail post Office. I See it a view days later when i miss my product.
11 April 2022
Reply from Batavia B.V.
Dear Anselm, We are sorry to hear that GLS did not provide you with the necessary information. We hope that you still have received your order. We are currently bussy with having our own warehouses in Germany and will use German parcel delivery services. Please contact us if there is anything else that might bother you.
No complaints everything is fine
Sorry maar meen Nederlands is niet good.
So I try in English: Thank you for your fast support. Everything was delivered safely in time.
Quality and price of products is good. No complaints about nothing 😃
16 March 2022
Misleading description of deliverables
Your description of the deliverables was incorrect .Only 3 out of 4 brushes promised was delivered . You recognised the mistake in your ad , but didn't keep the promise.
6 March 2022
Reply from Batavia B.V.
Dear fabrizio, in the description we have put whats included:
1x 7062678 multi brush
1x Detail Spiral Brush
1x Wave Brush
1x Multi Nylon Brush
the first one is the actual maxxbrush equipment and not a brush. the maxxbrush only has a total of 3 brushes, in this case you have received all the brushes which are 3 and the maxxbrush equipment.
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