The games and content are fine but the biggest issue is that they take your money within seconds but when it comes to paying you out it seems you have to go through so much. Firstly verification, then... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wow ! What can I say ! A newbie to basswin casino and was very lucky , I won around 9000 euros without depositing a lot of money. Ive just finished withdrawing the money and not once did they fai... See more
Company replied
Not a fair casino for both user and buisness. Every single deposit (not a bonus this is real money) has to be x3 wager before you're allowed to withdraw. Company alleges to prevent money laundering ho... See more
Not gonna lie I got paid my winnings but they’ve took approx 8 transactions. Only small like £10 but x8 to companies in Latvia and Amazon. They took it with my card details. You only get a payout whe... See more
Company replied
Company details
Written by the company
Basswin Casino – 300 Free Spins + 375% Bonus + Wheel Spin Welcome to Basswin – a powerful European online casino offering explosive welcome bonuses, daily tournaments, mobile rewards, and a library of over 13,000+ real money games. Whether you’re chasing jackpots or spinning for fun, we deliver both entertainment and value. Welcome Package – Up to 300 Free Spins + 375% + 1 Free Spin on the Bonus Wheel Start strong with a 3-level welcome: • 1st Deposit – 50 Free Spins + 75% • 2nd Deposit – 100 Free Spins + 150% • 3rd Deposit – 150 Free Spins + 150% All available for EN-speaking players using EUR currency Bonuses for All Levels – From Casual to High Roller Standard Bonuses (Wager x35): • From 50% to 150% on deposits starting at €20 • Flat bonuses like €40 or €75 available • Perfect balance between risk and reward Low-Wager Bonuses (Wager x1): • Up to €50 or 50 Free Spins from deposits as low as €20 • Cashback-style 10–15% bonuses • Multiple tiers with frequent activation High-Reward Bonuses (Wager x75): • Up to 150% or €100 from €20–€250 • Ideal for high-volume play or one-time boosts • Offers updated regularly in the bonus store Mobile & Messenger Bonuses • Install App – Receive up to €50 bonus with just €1 deposit (wager x75) • Connect Telegram Bot – Instantly get 50 Free Spins (wager x75) Birthday Bonus Up to 50 FS as a birthday gift, based on deposit history (wager x70). Even if you’ve never deposited – we’ve got something for you. Daily & Weekly Tournaments + Frequent Lotteries • Daily Tournaments – Ranked by your total wins • Weekly Tournaments – Based on your total wagers • Lotteries – Held daily, weekly, and every 2 weeks with real gifts & bonus prizes 13,000+ Games in a Dynamic Lobby Explore premium providers across: • Slots & Top Picks • Bonus Buy, Hold & Win, Crash Games • Table Games & Live Dealers • Virtual Sports & Niche Categories
Contact info
United Kingdom
- customercarebaswn@gmail.com
- basswin07.com
2.2
Poor
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Currently trying to make a withdrawal…
Currently trying to make a withdrawal that’s been “processing” for 30 hours now & they just keep saying max time is 36 so wait but I’m thinking what others have put on here is right! Absolutely a scam!
Will update if any change
6 August 2025
Unprompted review
GENUINE REVIEW UK PLAYER
GENUINE REVIEW UK PLAYER
Bass wins casino is pretty decent easy to sign up and have all your favourite game. That’s as good as it gets.
Withdrawal is minimum £100 the verification process is the worst I’ve ever had to go through and that’s including the crypto sites as well. You can deposit with a visa but cannot withdraw to visa or even the same card you deposited with. I’ve had to make a skrill/ Mastercard account just to withdraw. My €100 withdrawal is still pending 24 hours later. Feels like a MASSIVE SCAM.
EDIT: Received my winnings 36 hours after withdrawing!
5 August 2025
Unprompted review
Does the job I guess
Began using Basswin only because I am currently on Gamstop and in the UK, tbh it’s not as bad as some reviews make it out to be. Started thinking it was a scam after my withdrawal was stuck on pending but can confirm it’s not, I won a decent amount so the games aren’t fully rigged and they do acc pay out aslong as you kyc verify your account.
I uploaded all the docs they asked for to verify but then they asked for bank statements to verify every deposit. Didn’t want to send my statements especially because I used 2 different cards via Apple Pay so had to send 2 statements from different banks. I only sent them because I wanted my winnings but they defo made the process longer that it had to be, plus u can only withdraw 400 at a time.
They also spam your email with bonuses which imo are all dead imo because they all need deposits and have like x35 and x75 wagering requirements
So overall only worth using if your on GameStop or something like that otherwise I’d stick to UK licensed ones.
1 August 2025
Unprompted review
Had €390 in the account tried to…
Had €390 in the account tried to withdraw and it ask me for ID they asked for photo of my passport, me holding my passport and a utility bill. Once I sent those in they asked for bank statements on certain referral dates. I told them that 1 of the accounts was closed down they told me I had to ring the bank for statements sent out which i done I then went on to my account and it was blocked when I contacted them to ask why they said I closed it down on July 1st when I won the €390 on the 3rd I have messages with dates with their online team after this date also about ID they wiped my balance and are claiming I have used it!! Do not use this site they'll make it impossible and if you find a way to withdraw they'll block your account!
14 July 2025
Unprompted review
Shambles
Shambles, a clear scam. Bombard you with calls, make it impossible to withdraw funds, asks for a tip when you withdraw which they take out of balance then cancel withdrawal. Complete scammers
24 June 2025
Unprompted review
Won't let you withdraw your money
Won't let you withdraw your money. Complete scam
22 June 2025
Unprompted review
Scam
Do not use trying to go through verification for 4 hrs allowed me to pay money in but dont let you take it out.
Absolutely disgraceful
21 June 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.