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BASMA.com Reviews 790

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as wonderful and amazing from start to finish. Customers consistently praise the professional and supportive staff, highlighting their kindness, helpfulness, and attentiveness in guiding them through the process. The service is frequently noted for its efficiency, smooth operation, and excellent customer support, with many appreciating the quick responses and clear communication. People are particularly happy with the product, finding the clear aligners comfortable, discreet, and highly effective in transforming their smiles with impressive results. However, some people were dissatisfied with the outcomes, reporting issues like new spacing, misaligned bites, or that their dental condition worsened after treatment. A few reviewers also mentioned concerns about the staff being rude or unprofessional, and some felt that the company did not take responsibility for treatment adjustments or provide clear information regarding costs and procedures.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as amazing, professional, and friendly.... See more

Service

Customers consistently note positive experiences with service, praising the fast service with high attention... See more

User experience

Users describe positive interactions with the user experience, with many finding the process super easy,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's responsiveness,... See more

Product

Customers had positive experiences with the product, with many expressing satisfaction with their clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Basma was truly wonderful. They really care about their patients and are very cooperative. They won’t let you until you’re completely satisfied with your new smile. Also, the clear... See more

Rated 5 out of 5 stars

I had a wonderful experience with Basma.com! Their aligner treatment really helped transform my smile, and the whole process was smooth and professional from start to finish. A special thank you to Al... See more

Rated 5 out of 5 stars

It has been an amazing transformation journey, and I’m more than happy with the final results. Time passed so quickly, and I didn’t have to go through the usual struggles of traditional orthodontics... See more

Rated 5 out of 5 stars

I would like to sincerely thank you so much for helping me achieve my beautiful smile. I truly loved my smile — my teeth have improved so much thanks to your care and follow-up. It was such a wond... See more


Company details

  1. Orthodontist
  2. Cosmetic Dentist
  3. Dental Clinic

Written by the company

Who’s BASMA? Basma.com is an online platform offering a convenient and affordable doctor-directed treatment for aligning teeth from the comfort of your home using invisible aligners! We believe that everyone deserves a smile they love. We are a chain of orthodontic clinics in the GCC that deliver human-focused care. We do that using fully digitalized processes with a highly skilled team of professionals who are specialized in making healthy smiles using the latest technology for the diagnosis, treatment, and follow-up of all cases. Using a combination of medical expertise and digitalisation, we enable patients to start their journey at home or at one of our clinics: they get their teeth scanned by our doctors and discuss their personalized treatment plan. We make getting straight teeth easier and more affordable using clear braces.


Contact info

Get straight teeth in 6-10 months

Book a free 3D scan and see your new smile before you start treatment

4.7

Excellent

TrustScore 4.5 out of 5

790 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I couldn't be happier with the results!

I had an amazing experience with Basma, and I couldn't be happier with the results!!! 😍
My teeth look fantastic, and Basma has truly helped me regain my confidence. I have tried traditional braces twice, but I never achieved such amazing results, especially within such a short time frame of just six months. Given my very busy lifestyle, Basma made it possible for me to get the results I wanted from the comfort of my home, without the need to visit the clinic every month!
I highly recommend Basma to everyone! They have changed my life and boosted my confidence tremendously.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

The whole experience was great

The whole experience was great. The staff were always available to solve my queries and they were very friendly. They also arranged everything for me and guided me through each step. Thanks to them, this was a easy journey.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

"Transformative Journey: My Experience with Invisible Aligners"

I recently completed my invisible aligners treatment, and I couldn't be happier with the results! Here’s my experience:

From the very beginning, the process was straightforward and well-explained. The initial consultation included a thorough examination and a digital scan of my teeth, allowing me to visualize my treatment plan and see the projected results. This technology was impressive and gave me confidence in the process.

Throughout the treatment, I appreciated the comfort of the aligners. They were easy to wear, and I experienced minimal discomfort compared to traditional braces. The smooth plastic design made a significant difference, and I could go about my daily activities without feeling self-conscious.

One of the best parts was the removability. I could take out the aligners while eating and brushing my teeth, which made maintaining my oral hygiene much easier. I also loved being able to enjoy all my favorite foods without restrictions!

The treatment timeline was surprisingly quick. I was given a series of aligners to switch out every couple of weeks, and it was exciting to see gradual changes in my smile. I looked forward to each new set, knowing I was one step closer to my goal.

Now that my treatment is complete, I can't stop smiling! My teeth are beautifully aligned, and I feel a boost in confidence that I didn’t expect. The compliments from friends and family have been wonderful, and I truly appreciate how much this has improved my self-image.

Overall, I highly recommend invisible aligners to anyone considering orthodontic treatment. The results exceeded my expectations, and the experience was seamless from start to finish. If you're looking for a discreet, comfortable, and effective way to achieve the smile of your dreams, invisible aligners are definitely the way to go!

31 December 2024
Unprompted review
Rated 2 out of 5 stars

Lack of credibility and accuracy in the…

Lack of credibility and accuracy in the results

25 December 2024
Unprompted review
BASMA.com logo

Reply from BASMA.com

Dear Safya,
Thank you for sharing your feedback.
The results of your treatment are consistent with the goals outlined in the treatment plan that was shared with you before starting. After reviewing your concern, we found that addressing it could cause new complications, which is why we advised against further treatment. Our goal is always to prioritize your overall dental health and ensure the best possible outcome.
We value your trust and are here to address any remaining questions or concerns you may have. Please feel free to reach out to us directly, and we’ll be happy to assist you further.
BASMA.com | Patient Care Team

Rated 5 out of 5 stars

highly recommend Basma

I highly recommend Basma Smile to anyone looking for top-notch dental care in a welcoming environment. They truly go above and beyond to give you a smile you can be proud of!

شكرا جزيلا

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience and Results!

A professional, thorough, perfectionist team, and an outstanding follow up to the process. Very pleased with the result and the overall experience.
Highly recommend BASMA!!

13 December 2024
Unprompted review
Rated 4 out of 5 stars

The experience overall was smooth

The experience overall was smooth. The results were exactly as shown in the simulation. Also the team is very friendly and patient.

However, you have to expect some issues during the treatment and it might take longer than expected and more visits to the clinic. I had to do a rescan after only 2 months, but everything went well after the rescan.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Great journey with basma

My journey has been great with basma. They were so detailed and caring about the aligners and final results and offered me the promised refinement that i wanted. 100% recommend basma for teeth alignment treatment. Fast response and feedback are always available whenever in need.

5 December 2024
Unprompted review

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