They didnt ship my order fully. I ordered some basketball shoes and a shirt and socks. When I called them about it they told me to write an email. I write an email they say I need to sign written... See more
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The boxes were shipped in the thinnest plastic they sell. No padding. The boxes were ripped and bashed in. Not suitable for gifts. I paid for insurance but they refused to honor it. Terrible customer... See more
Products are of the quality you'd expect. however on two occasions now delivery has been very poor. one late delivery ruined my son's birthday. Despite paying a premium for early delivery! Currentl... See more
How can you send out this to fill in before people even recurve there items, I've waited over a week for my purchase and emailed asking what's goin on heard nothing
Company replied
Company details
Written by the company
BasketballDirect.com is dé specialist voor basketballers in de Benelux en Duitsland. Met een ruim assortiment aan basketbalschoenen, kleding, basketballen en accessoires en een scherpe prijs vindt zowel de beginnende jeugdbasketballer als de prestatieve speler alles wat hij zoekt. Als partner van de NBB (Nederlandse Basketball Bond) en 3x3 Unites staat BasketballDirect.com midden in de basketbalwereld.
Contact info
Gantelstraat 14, 5145 PH, Waalwijk, Netherlands
- 0031 416 652803
- info@sportshop.com
- basketballdirect.com
1.5
Bad
176 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Great service. Responsive to a question I raised via email and the delivery was very efficient.
8 September 2015
Unprompted review
Still waiting
How can you send out this to fill in before people even recurve there items, I've waited over a week for my purchase and emailed asking what's goin on heard nothing
2 September 2015
Unprompted review
Reply from BasketballDirect.com
Hi David,
Can you provide your order number and we will investigate? Review collection e-mails are sent out automatically and we usually respond to all customer emails within 24 hours (working days). Apologies if this hasn't happened.
Regards,
BD Team.
Excellent service!!
Ordered some basketball shoes, which to begin with were a fabulous price. Ordering was straight forward and shoes arrived a couple of days later. Many companies can learn a lot about service from Basketball Direct :)
26 August 2015
Unprompted review
Perfect! Will use again!
Super fast delivery and fantastic product! Got an authentic NBA Swingman jersey at a great price. Will use again!
23 August 2015
Unprompted review
Great service
Wow is all I can say, great communication and a super fast delivery will definitely buy from these guys again
18 August 2015
Unprompted review
Fantastic! Best Service!
Ordered an NBA Jersey for my son and it arrived the very next day. It was too large so returned it and ordered replacement which also arrived the following day and i used the standard free postage.
Money was refunded to my card 2 days later. Fantastic service, good prices and I will be back to use again!
10 August 2015
Unprompted review
Very fast service
I bought two items from Basketball direct and had to return both for being the wrong size (not the fault of basketball direct). In both cases postage was fast and so was my refund. Great company to deal with
5 August 2015
Unprompted review
Excellent. Signing up for more!
My son loved the private session. He worked hard and we are signing him up for more one on one time. James is soft spoken and gives reasons why certain techniques are better than others. Awesome!
4 August 2015
Unprompted review
Very Good
Delivery was quick and the product was well packaged so the product was in good condition
19 July 2015
Unprompted review
Excellent service
Ordered some shoes from this site and was very affordable and was sent out very quickly!! So happy with this site will buy again!
18 July 2015
Unprompted review
Excellent service
I have ordered a number of times using basketball direct and have been more than satisfied with the products and delivery times. Keep up the good work
18 July 2015
Unprompted review
Very lengthy time spent waiting for my purchased product.
I didn't expect something traveling only across the Republic of Ireland to arrive almost two weeks after purchase.
8 July 2015
Unprompted review
Reply from BasketballDirect.com
Hi, apologies for this. We send all of our Republic of Ireland orders using An Post and they usually arrive the next day when ordered before 1pm. In some very rare cases there can be delays but two weeks is very unusual. If you contact our customer care team at 'Team@BasketballDirect.com' they will be able to look into the order to see if anything unusual occurred.
Reply from BasketballDirect.com
Thank you for your comment! Let us know if there is anything we can help you with.
I have not received the item I ordered 10 days ago
I have not received the item I ordered 10 days ago. Most likely the problem is with the postage but I was not satisfied.
-----Update--------
Received Item 2 weeks after ordered it. Item in satisfactory condition.
13 May 2015
Unprompted review
Reply from BasketballDirect.com
Hi, apologies for this. We ship all orders placed before 1pm the same day and orders placed after 1pm the following day. Depending on which shipping method is selected shipping will usually take 1-3 working days. In some very rare cases there can be delays which are outside of our control. Apologies for any inconvenience.
Basketball direct
I recently ordered a basketball from Basketball Direct and it arrived as described and exactly when I expected. I have ordered from the guys before and was very impressed with the service then as I have been with this order. I will definitely be buying more goods from Basketball Direct in the future!
6 May 2015
Unprompted review
Reply from BasketballDirect.com
Thank you for your comment! Let us know if there is anything we can help you with.
BOSTON CELTICS SHORTS
I bought a short on this website and I am very pleased to buy and recommend this website. The short was perfect together with the quick delivery I am so thankful to buy on this website you will never regret on what you are buying for.
Kind Regards,
Armani
5 April 2015
Unprompted review
Reply from BasketballDirect.com
Thanks for your comment! We appreciate it!
Reply from BasketballDirect.com
That's what we like to hear! :)
brilliant
I was delighted with the service,so quick would definitely use this again.
20 March 2015
Unprompted review
Reply from BasketballDirect.com
Please do! :)
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