Baseus Reviews 275

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the product quality, highlighting features like clear sound, good bass, comfort, and long battery life in their earphones. Reviewers also appreciate the ease of use and setup for various devices, along with the fast delivery of their orders. The customer service is frequently praised for being helpful, professional, and efficient, especially when handling product recalls or issues. However, some people experienced issues with product quality, such as battery swelling in power banks or products failing shortly after purchase, and found certain items did not perform as advertised. There are also concerns regarding customer service, with some reporting difficulties in returning items, unhelpful responses, or long waiting times for replacements and deliveries.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing satisfaction... See more

Quality

Consumers find quality to be ambiguous, with many praising various products for their excellent battery life,... See more

User experience

People report ambiguous experiences with user experience, with many finding setup and general use easy, even... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers having great experiences,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting fast delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m really impressed with the Baseus Bowie WM02 TWS Bluetooth Earphones Stereo Wireless 5.3 earbuds! The sound quality is clear with good bass, and they’re super comfortable to wear even for long hour... See more

Rated 4 out of 5 stars

I bought a magsafe powerbank for my iphone in November 2023. In October 2025 I noticed that the powerbank didn not fit on my phone anymore and then found it was due to the battery swelling. I imm... See more

Rated 4 out of 5 stars

I like the open earbuds from baseus. Top 3 for open earbuds. The issue I have with these are Bluetooth connections and volume. I wish also they were a little longer for fitting. I enjoy app look and... See more

Rated 2 out of 5 stars

Everything were alright till warranti void and power bank expanded(it looks like its going to explode) also by ruing my device which were used to charge it.


Company details

  1. Electronics Store

Written by the company

Baseus stands for “Based on Users”, a consumer electronics brand creating seamlessly practical and aesthetic products, that integrate design, research and development, production, and sales. Our product catalog covers chargers, audio, lights, home appliances, car accessories, phone protectors, and more, catering to the authentic demand of over 300 million users worldwide.


Contact info

3.3

Average

TrustScore 3.5 out of 5

275 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

TRASH HEADPHONES

TRASH HEADPHONES, AFTER 7 WEEKS THEY JUST STOP CONNECTING TO MY PHONE, I MADE IT 30 SECONDS INTO A SONG AND IT DISCONNECTED 9 TIMES, HORRIBLE

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Overall impressive!

Very fast connection. Sounds great! If not placed properly, may feel pinching sensation or a slight pull after a few minutes.it For gym use would prefer ANC to blockbout loud noise from speakers in gym, but for a normal walk and activity around the house, prefer these as i am well aware of the surroundings.
Wore it all day long for the past week and i am impressed.

21 February 2025
Rated 4 out of 5 stars

Pretty good alternative to Bose version

These are a pretty good alternative to my Bose open ear buds. The audio on phone calls are better on the Baseus, although the audio for music is still better on the Bose. They definitely stay on the ear more secure than the Bose, although the Bose is more sleek looking. The difference in cost though, is astronomical. Bose cost about 4-5X more than the Baseus.

17 February 2025
Rated 1 out of 5 stars

Ridiculous

Ridiculous. Back and forth for me to return my headphones only to tell me they don’t provide any return labels or pay for return. They provided an address, after a couple weeks of going back and forth as to why I wanted to return the headphones and offered me a 5% discount for keeping the stupid things. Worst experience with customer service in a long time. A complete waste of time. Would not even take a free head phone from them. Ridiculous.

24 January 2025
Rated 4 out of 5 stars

Baseus's best products shine with their…

Baseus's best products shine with their 100w p3.0 chargers & they also use high quality customer service! Not every product is the very best choice when comparing to other products on the market, but the company can certainly keep themselves relevant!

27 January 2025
Rated 5 out of 5 stars

Shipping effort!

Baseus made the effort to ship my order to my address. I love the Baseus products because I get really good quality for the price. I really appreciate your services. Thank You!

20 January 2025
Rated 2 out of 5 stars

I have purchased Baseus alcohol tester…

I have purchased Baseus alcohol tester for drivers, because sometimes I drink a beer before drive from the city to my house after work.
After 6 months this tester shows always 1.3 promille, just if I blow into it without have drinked something!
So I have purchased the 2nd same alcohol tester from Baseus, hoping this will work properly!
Now again this 2nd tedter shows after a glass of beer 500 grams once 0.3 promille, what is correct for my weight of 100 kg, but be the 2nd blow just after the 1st blow this tester shows 0.0 promille suddenly!
I assume - this Baseus alcohol testers are the total shit!!
You can't rely on their measurements, I have simply lost my 40 euro with this 2 purchases!!
Keep your fingers away from Baseus alcohol testers!!

17 January 2024
Unprompted review

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