Base.com (formerly BaseLinker) Reviews 663

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the pricing structure, noting that costs can increase significantly for established customers. There were also concerns about the website and the overall service, with some users experiencing issues like incorrect price updates on listings and a general decline in operational smoothness over time. However, some customers also mentioned positive experiences with the customer service and staff. They found the support team to be helpful, patient, and knowledgeable, providing quick responses and effective guidance for integration and problem-solving. Reviewers appreciated the personalized assistance and the team's commitment to ensuring a smooth setup and ongoing operation.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. Many praise the platform's flexibility,... See more

Customer service

Consumers generally report positive experiences with customer service. Many praise the support team for being... See more

Staff

Customers consistently report positive experiences with staff. Many reviewers praise the team's... See more

Price

Clients share negative opinions on price. Many reviewers express concerns about rising prices for larger... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service support, quick response... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I haven't, in my life, seen such a terrible customer service! I am an agency owner and I have multiple clients that work with them. The difference in the past years for a client that onboarded 2 y... See more

Rated 1 out of 5 stars

While syncing in the listings in the baselinker they messed up and update the prices to 10.94 for every product. Never use that again. Its messed up already.i had to pause all my listing reverify thei... See more

Rated 1 out of 5 stars

I was introduced to Baselinker at an eBay UK event and decided to move my operations over to them. Eight months later, I can say it was one of the worst business decisions I've made. Before Bas... See more


Company details

  1. e-Commerce Solution Provider
  2. Software Company

Written by the company

Base.com (formerly BaseLinker) is a top e-commerce operating system for high-volume businesses trusted by 30,000 companies. It allows sales across hundreds of channels globally by centralizing order, warehouse, and product information management, automating repetitive tasks, and streamlining shipping and returns processes. Save time and enhance efficiency with 1,700+ integrations with marketplaces, store platforms, and carriers: Amazon, Etsy, eBay, Shopify, WooCommerce, Magento, OpenCart, RoyalMail, UPS, FedEx, Hermes, DPD, DHL, QuickBooks, Xero, Slack, Gmail, FreshDesk, and many more. Best for sellers & retailers that want to increase sales by listing at Amazon, Etsy, eBay and 130+ other maketplaces while optimising costs by automating listings, order management, invoicing, shipping and more. Test all functions during a 14-DAY FREE TRIAL


Contact info

2.5

Poor

TrustScore 2.5 out of 5

663 reviews

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Rated 5 out of 5 stars

System has all integrations we need in…

System has all integrations we need in our company. The most important thing is that we can operate everything in one place so it save lots of time. Been using it like 4 years. Good job!

19 February 2021
Unprompted review
Base.com (formerly BaseLinker) logo

Reply from Base.com (formerly BaseLinker)

Hello Robert,
Thank you for sharing your opinion! We are happy to support your business for 4 years now. We hope that many years of cooperation are ahead of us :)
All the best.
BaseLinker Team

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