Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the shoes but am marking low as the after sales service is poor. They arrived and were too big, I sent an email explaining but received a terse reply and was told to send them back at my own e... See more
Company replied
A quality British made product at a reduced price.Have dealt with this company for a few years and would recommend their products.Only one minus and that was it took longer than normal to be delivered... See more
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Beautiful slippers, with leather both on the inside and outside. Two little drawbacks, it slips easily off the foot while walking, and the black rubber soles makes streaks on the hardwood floors. Mayb... See more
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Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.7
Average
899 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Suede monk strap
I ordered a suede monk strap and it arrived as expected. Good quality, perfect fit. They look great, and are comfortable.
18 April 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback!
We’re delighted to hear that your suede monk strap shoes arrived as expected and that you’re pleased with the quality, fit, and comfort. It’s great to know they’ve made a strong impression.
We truly appreciate your support and hope you continue to enjoy wearing them.
Comfortable and well made
Once again the valiant shoe is comfortable and well constructed.
Regrettably since, after many years of use, my red version is finally showing signs of damage, the colour is no longer available so cannot be replaced.
21 April 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re pleased to hear your Valiant shoes have been comfortable and well made over the years.
We’re sorry the red version is no longer available and appreciate your understanding. Please feel free to reach out if you’d like help finding a similar alternative.
shoes look great on but heel region is…
shoes look great on but heel region is not padded enough and have caused blisters . Fabric is too rough
7 April 2026
Reply from Barker Shoes
Thank you for your feedback, and we’re sorry to hear about the discomfort you’ve experienced.
We appreciate your comments regarding the heel padding and material texture, and we will ensure this is shared with our product development team for review. Customer comfort is very important to us.
Reply from Barker Shoes
Thank you for your kind feedback. We’re pleased to hear you experienced seamless service and hope to continue delivering the same high standard in the future.
Excellent
Easy to order. Decent discount for first purchase. Quick delivery and beautifully packaged.
30 March 2026
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you found the ordering process easy and appreciated the discount, prompt delivery, and packaging.
We hope you enjoy your Barker shoes and look forward to serving you again.
The colour appears to be darker than…
The colour appears to be darker than displayed in the online photos. On the positive side, the shoes arrived very quickly after ordering.
6 April 2026
Reply from Barker Shoes
Thank you for your feedback. We’re sorry the colour appears darker than expected, but we’re glad your order arrived quickly.
Great shoes and customer service dept
Great shoes and customer service dept. Shoes did get lost between Northampton and London shop but telephone call sorted out.
1 April 2026
Reply from Barker Shoes
Thank you for your kind message.
We’re very pleased to hear you are happy with both our shoes and customer service, and glad the issue with the delivery was resolved promptly after your call. We appreciate your patience in getting this sorted.
Your feedback means a lot to us.
Well made shoe and very comfortable…
Well made shoe and very comfortable also like the model woody which I purchased, they are the very first pair of Barkers i have owned.
27 March 2026
Reply from Barker Shoes
Thank you for your kind message.
We are delighted to hear that you find your Barker shoes well made and comfortable, and that you are enjoying the Woody model. It’s especially wonderful to know this is your first pair of Barkers.
We truly appreciate your support and hope you enjoy wearing them for many years to come.
Good service!
Good service - did an impressive job and didn’t take as long as the advertised 14 weeks either. Thanks!
2 April 2026
Reply from Barker Shoes
Thank you very much for your kind feedback. We’re really pleased to hear that you’re happy with the service and that your order was completed sooner than expected.
We truly appreciate you taking the time to share your experience, and we look forward to serving you again in the future.
I received my shoe that I ordered
I received my shoe that I ordered. The shoes is great but it is too big. I can’t get the right size for exchange. I would like to start the return process. Sent an email with no answer. Looks like the support services after you buy is very poor. Hope to hear from them soon.
14 April 2026
Unprompted review
Reply from Barker Shoes
Thank you for your message, and we’re sorry to hear that the shoes do not fit as expected and that you have not yet received a response.
We also apologise for any inconvenience caused by the delay in our reply.
We can certainly assist you with the return process. Please could you provide your order number and confirm whether the item is unworn and in its original packaging? Once we have these details, we will arrange the next steps for your return and advise on available options.
We appreciate your patience and the opportunity to resolve this for you as quickly as possible.
All went well.
Web site worked well with good photos of products, good descriptions and clear pricing. Ordering and delivery all worked well and shoes came very quickly.
25 March 2026
Reply from Barker Shoes
Thank you for your wonderful feedback! 👞 We’re delighted to hear that you had a smooth experience on our website, from browsing our product photos and descriptions to ordering and receiving your shoes quickly. At Barker Shoes, we strive to combine exceptional craftsmanship with seamless service for all our customers.
Beautifully crafted hand made shoes…
Beautifully crafted hand made shoes from the UK. I purchased two pairs in approximately 1990 and have only just stopped wearing them and only because my feet have spread. Looking forward too many years comfort and style from my new pair.
30 March 2026
Reply from Barker Shoes
Thank you for your feedback! 👞 We’re delighted to hear that you’re enjoying the quality and comfort of our Barker range. At Barker Shoes, we are committed to crafting footwear that blends timeless style, exceptional craftsmanship, and lasting comfort.
Great quality and comfortable shoes…
Great quality and comfortable shoes from the Barker range.
14 April 2026
Reply from Barker Shoes
Thank you for your kind words! 👞 We’re delighted to hear that you’re enjoying the quality and comfort of your Barker shoes. At Barker Shoes, we pride ourselves on crafting footwear that combines elegance, durability, and comfort in every pair.
Reply from Barker Shoes
Thank you for your feedback! 👞 We’re delighted to hear that you’re pleased with the quality of our shoes and our timely delivery. At Barker Shoes, we take pride in craftsmanship and service to ensure every pair meets your expectations.
professionalism
30 March 2026
Reply from Barker Shoes
Thank you for reaching out to Barker Shoes. We pride ourselves on delivering not only high-quality footwear but also a professional and attentive customer experience. Our team is dedicated to assisting you with any questions or guidance you may need to find the perfect pair. For personalised assistance, our customer service team is always happy to help.
Wow.... after refurbishment my shoes are almost brand new.
I received my shoes back today after using the refurbishment service and all I can say is wow, they’ve come back in near‑new condition, yet when I put them on they’re still as comfortable as a favourite pair of well‑worn slippers. I’ve bought Barkers shoes before, but this was my first time using their refurbishment service. Even knowing Barkers operates at a premium level, the quality, care, and craftsmanship delivered have been absolutely fantastic. A huge thank you to the team, the results have genuinely exceeded my expectations.
9 April 2026
Unprompted review
Reply from Barker Shoes
Thank you so much for sharing your experience! We’re thrilled to hear that your refurbished shoes feel like new while retaining that familiar comfort. Our team takes great pride in delivering the highest level of craftsmanship and care, and it’s wonderful to know we exceeded your expectations. We truly appreciate your support and look forward to keeping your Barker shoes in excellent condition for years to come.
Had to exchange for a smaller size but…
Had to exchange for a smaller size but returns process went very well great shoes
25 March 2026
Reply from Barker Shoes
Thank you for your feedback! We’re delighted to hear that the exchange process went smoothly and that you’re enjoying your new shoes. We truly appreciate your support and look forward to serving you again.
I wes hoping to come down to your…
I wes hoping to come down to your factory to take a look at your shoes.
But what I saw in FB. Looking so strong and well built.
24 March 2026
Reply from Barker Shoes
Hello, thank you for your message and for your interest in Barker Shoes.
We are pleased to hear that you like the look of our shoes. Could you let us know which factory you are referring to? Once we have a little more information, we will be happy to assist you further.
Bad experience sent wrong product got…
Bad experience sent wrong product got no response from customer service.
23 March 2026
Reply from Barker Shoes
Thank you for bringing this matter to our attention. We are truly sorry to hear about your recent experience and understand how frustrating it must have been to receive the wrong product and not receive a timely response from our customer service team.
This isn't the level of service we provide, and we're sorry for the inconvenience. We would like to make this right for you as quickly as possible. Please contact us directly at emarketing@barkershoes.com so we can arrange for the correct item to be sent and advise on the return or collection of the incorrect product.
Your feedback is extremely important to us, and we are currently reviewing this situation internally to ensure it does not happen again.
I bought my first pair of Barkers shoes…
I bought my first pair of Barkers shoes in the early 1980s, a pair of brown suede loafers, I still have them and still wear them.
If you break down the cost of those shoes you not only get quality footwear but also value for money. I have other shoes from over the years!
19 March 2026
Reply from Barker Shoes
Thank you so much for sharing your wonderful story with us. We are delighted to hear that your first pair of Barker shoes from the early 1980s is still with you and in use! It’s incredibly rewarding to know that our shoes have provided both quality and value over the years.
We truly appreciate your loyalty and the trust you have placed in Barker Shoes throughout the years. Your continued support inspires us to maintain the craftsmanship and standards that have defined our brand for over a century.
Thank you once again for being a valued member of the Barker family.
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