Barker Shoes Reviews 914

My shoes were delivered with a strap not stitched, obviously an issue with quality control, communication wasn’t great either, both disappointing as this was my 4th pair of Barker shoes, I haven’t decided if I have been totally put off as the other pairs I have are excellent.

Great quality shoes, but customer support is pathetic

I haven't bought Barker shoes for years, because they don't wear out....quality shoes which can last a lifetime. Purchased Luton High-Shine Oxford. A broad fitting "G"....size 8.5....not disappointed....a British Shoe for British Feet...thankyou

Reference to order: #ROW-3210.

The Thomson - Navy Blue Polish shoes have arrived on 5 Jan 2026, but it is somehow different compared to those on your website. The appearance is somehow disappointing and doesn’t convey the same compelling appeal as illustrated on the website. Seems like there were touch up to the photos to make it more vivid and aesthetically pleasing.

Have read through your returns policy and have triggered the return process via email exchanges, and noted that as an International customer, I have to borne the return costs, but it is what it is and I accepted that.

Horrible & practically non existent customer service. Multiple repetitive emails went unanswered, and constantly received automated replies that doesn’t acknowledge nor provide any updates or follow ups.

Send back with tracking postal, and the item was tracked and delivered to your company on 20 Jan 2026, and have send out multiple emails seeking confirmation of receipt and follow on for the refund.

Completely non-responsive and all I received were multiple automated emails which contains no further details.

Absolutely horrendous, especially now that I am out of money for the shoes which I have sent back to them, and paid for international shipping back to no avail.

Am mind blown that an established legacy and iconic company operate with a sub-optimal customer service and doesn’t comply with its return policy.

Highly recommended to reconsider for international customers, as firstly all returns are at own costs, and most importantly is that practically no one is following up on your case.

Barkers Shoes, please do what’s right for your paying customers.

Update: A day after I posted this review.
Barkers has refunded the amount back to me, as it should be. Pondering if they will have done so if I have not escalated the matter. While the quality of their shoes are good, the longstanding poor and non responsive customer service dented their reputation.

Revised rating to 3/5 stars after corrective actions were done.

Ordering the shoes was easy, delivery was excellent, product quality was top class….support needed to return a product is not acceptable. Still waiting for a response after a week and the BOT says write to customer service. Help needed.

Easy way to select and purchase my very favourite footwear makers 👍…. Web site a bit clunky otherwise it’s 5⭐️ all the way!

I ordered a pair of Barkers Valencia shoes in the sale from the website. The experience was effortless. The shoes arrived promptly, brilliantly packed with loving care and attention. The quality of workmanship is superb and the appearance of the shoes is without compromise. I find it encouraging at a time when Britain is in such a dreadful mess that great traditional British companies such as Barkers are still at the top of their game.

Absolutely no communication when my order went missing. It has subsequently turned up and I need to return it due to it being delivered too late. I do not feel I should have to cover the cost of the return (as per their returns policy), but I can't get hold of anybody.

Really disappointed, I would not recommend buying from this company, despite the impeccable quality of the product they sell, it is not worth the risk.

Over a week and still not shipped, was told 3 days ago that store manager had the flu and couldn’t send it until the day after. 4 days later still not sent, pathetic really when you think of the type of shoes produced. Feedback email sent out before shoe arrived, mind boggling.

Ordering was easy
Delivery was onetime
The olive green shoes were hard enough to find but barker had just what I wanted
The quality is extremely good
The fit is good
Probably the best pair of shoes I have ever had!

Bought a pair of Butcher 2 Boots. They took about a week to arrive, but they’re fantastic. Great quality, of course, and really comfortable from the off.

Still not received the shoes, and just keep getting DPD emails saying there is an issue with your delivery, should be resolved within 24hrs....a week later still no progress

The shoe looked very nice and so were the fit and the feel of the shoe. Won’t be my last Barker shoe

Horrific customer service. I ordered 2 pairs of shoes and ended up getting the wrong size on 1 pair . It’s been a nightmare to get their customer service to fix the issue . I ended up couriering them back the wrong size and they’ve just stopped responding since. Now I’m chasing them everyday for 5 weeks. Still no response

Fantastic fit and finish, great quality shoes.

I ordered a pair of shoes in the sale. After a week, I received a message saying my order had been cancelled at my request. As I had not requested a cancellation, I got in touch only to be told my order had been cancelled due to the item being incorrectly listed.

Frustrating

I understand that my responsibility if I return my shoes, but shipping from England to the US was $40, so I thought it would be the same or a little more. I would even pay $80 for shipping. Shipping to the England was $320 with DHl. I asked for assistance/tickets and didn’t get a response. Barker needs to tell Customers to how much for shipping. My shoes are in the box - never worn, but you have told me two or three times that the shoes in perfect condition…. Your my condition is perfect, but you might think they are not; so I won’t get my money back. Bad business, poor customer assistance.….. I will never recommend this company - never.

I accidentally ordered 2 pairs of shoes instead of 1, my error and I immediately emailed Barker Shoes and asked them to amend the order, they didn’t, no response to my request!
I was charged for 2 pairs on my credit card and 2 pairs were delivered.
Trying to send 1 pair back had been made very difficult. No replies to emails, no phone calls to their customers service desk answered and the online chat is useless! I have now returned 1 pair (at my cost, no return label offered) I sent these back by Post Office Track and Signed service and I can see they have been accepted back by Barkers but I have not received any refund or communication!
I will now have to contact my credit card company to arrange a refund. VERY POOR!
So, since my Trustpilot review I was contacted by thier customer services / marketing dept. within 6 hours, apologising. They found my return in the thier warhouse (despite me misplacing the tracking details) and confirmed a refund is on its way. To sum up, poor service to start but they did act swiftly to resolve the issue so i am happy and just shows how Trustpilot works to maintain a companies reputaion and helps customers get the outcome they deserve.

The quality of the repair is good. My main dissatisfaction comes from lack of communication.
It makes me very frustrated to deal with the company.

Trainers I ordered recently I had a mark on them and the colour was very far from how they look on their online photo. I have also seen the shoes in store and the colour was like the online photo.
My husband has regularly bought Barkers shoes over the years as he loves the style and quality. However the customer service is absolutely appalling. I have tried emailing and used the 'chatbot' and got zero response. I get an email with zero content in it. I got two follow up codes from the chatbot but no reply to them also.
I am now going to do the return myself as I need the refund to be done. However Barkers website clearly says they will arrange collection if the customer is not happy with the standard of the shoes. I sent photos in my ignored email of the mark and the colour.
Please sort our you customer service as you have a great product overall.