BarkBox Reviews 8,560

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the durable and cleverly designed toys and delicious treats that keep their dogs excited and engaged. Many people appreciate the excellent customer service, noting the team's responsiveness, helpfulness, and willingness to resolve issues and customize subscriptions to fit their pets' specific needs. However, some customers also noted occasional issues with the delivery service, including missing boxes, delayed shipments, or receiving items in damaged packaging. A few other people also felt that the toy quality was not always suitable for super chewers, despite selecting that option, and expressed dissatisfaction with the inability to cancel subscriptions easily.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Customers consistently praise the... See more

Quality

Clients share positive opinions on quality, with many praising the durability and clever design of toys,... See more

Subscription

Customers consistently note positive experiences with subscription services. Many reviewers express delight... See more

Customer service

Consumers generally express satisfaction with customer service, often describing it as fantastic,... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers express delight with their pets'... See more

Based on these reviews

Rated 5 out of 5 stars

BarkBox is such a fun monthly treat for our girls, and their customer service is amazing! We have been customers since 2018, and they have adjusted our plan several times as our dogs' toughness needs... See more

Rated 5 out of 5 stars

You definitely care about pleasing the pups and their owners as well. I have never seen such cute and cleverly designed toys…each one is unique and makes me smile! Our dog gets so excited whenever a n... See more

Rated 5 out of 5 stars

Since my dog was a pup she anticipates bark box every month! She is american pitbull terrier and thrives on super chewer toys. Barkbox has been a savior for those precious powerful chompers! And the d... See more

Rated 5 out of 5 stars

Quality toys and treats at an affordable subscription price. Delivery is always quick and the company has done a great job of making small changes on their end to keep their prices down. Also like th... See more


Company details

  1. Animals & Pets

Written by the company

At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.

Scout's Honor Guarantee

We guarantee 100% Happiness

We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My pup loves bark box and I love the…

My pup loves bark box and I love the themes of each box. Once my dog sees the box, it’s a must open right now. She immediately plays with the toys and enjoys all of the treats. Best thing I could have gotten for my pup!

19 March 2026
Rated 5 out of 5 stars

You definitely care about pleasing the…

You definitely care about pleasing the pups and their owners as well. I have never seen such cute and cleverly designed toys…each one is unique and makes me smile! Our dog gets so excited whenever a new box arrives. Cannot imagine not being a subscriber to this awesome club! Thanks for being there and making my Granddog so very happy!

19 March 2026
Rated 5 out of 5 stars

I love bark box

I love bark box. Customer service is great and very helpful and accommodating! Willy loves all the treats. I guess my biggest complaint is my house. Looks like I have a two year-old there are so many toys that he won’t let stay in his toybox lol

19 March 2026
Rated 5 out of 5 stars

Barkbox has some of the best customer…

Barkbox has some of the best customer service in the world! They love your pets like they are their pets! They know their customers (the doggos) and know how to keep them engaged and excited for every box of surprises.

19 March 2026
Rated 5 out of 5 stars

The toys and treats are always…

The toys and treats are always different which my pup likes the novelty. I also like the access to other food items and toys if the goodies don’t last long enough until the next bark box. Frankie ( my dog) is a huge fan of barkbox and literally meets the delivery driver at the door.

19 March 2026
Rated 5 out of 5 stars

Extra toys

Extra toys, extra snacks, love the variety of toys to see what Lenny really like as what is just ok.

19 March 2026
Rated 5 out of 5 stars

This was great

This was great! My dogs loved all the toys but I had to stop subscribing because they have too many toys and it was getting too pricey for my limited income.

19 March 2026

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