Refund request ignored - it's not barefoot it's bitterfoot
I don't know about the quality of the product but I have some experience with the company.
We ordered 2 pairs of their shoes in October 2025. We ordered the largest size (UK 12, EU 45) as my feet are quite big but EU 45 fits sometimes. Unfortunately, when the pack arrived it turned out that the shoes were too small (though they sent the correct size) so we had to send them back and ask for a refund.
Even though I sent back the shoes the very day they arrived (well within the 14 days allowed) I have still not received a refund or a proper reaction from the company.
Tried to reach the office, but they can only be contacted by email. To which they do not reply. I have sent them 6 emails so far and have not received any real response, only the automated reply emails.
I am writing this on 23 December so it has been over 6 weeks.
Support is practically non existent, they do not comply with their own Terms of Service - how should one trust their product?






