Bare Bones Pet Supplies Ltd Reviews 123

Easy to order and had the Ruffwear dog collar I was looking for. Excellent service

No item received
No response to email requests
No reply to recorded messages left on telephone
No refund returned!

Still haven't received my order and Im outside of the 5-7 working day turnaround & no reply to my email chasing up my order

Great dog boots - arrived safely after a week. Was slightly concerned initially due to lack of email to say they had been despatched and then unable to reach company through phone or email. But used ‘ contact us ‘ form and then had great communication.

Was disappointed in coller for GSD have given it to daughter for cocker spaniel!

After reading some reviews I was sceptical, but I was positively surprised. Package was delivered within promised time. The only flow was lack of communication from the seller.

Ordered a planet dog orbee tuff bone which arrived in good time, however despite it supposedly being a tuff bone my 18 month old took a lump out of it within 10 mins. I messaged bare bones to complain but never heard another word from them, they then had the cheek to request a review! Well there you go review done terrible customer service

Order never received and they have not responded to being chased. How do I get my money back? Terrible 😢

Bad
I still not received my order after two weeks two emails sent to chase up but no reply 😡

Very happy with the service and products I received.

Straightforward ordering. Easy to navigate website. Effective communication. Excellent product. Sturdy lead with soft grip handle.

I have not received my items after 3 weeks yet

Paid for item and after 2 weeks no order delivered and no contact at all after emailing twice and calling. Phone goes straight to answerphone. On their site they say delivery between 3-5 working days and two full weeks later have heard NOTHING. Will be reporting them.

My GWP lost her favourite ball and I was struggling to find a replacement. I ordered one online and was delighted to receive it before Xmas!! Excellent communication as well!! Thank you from me and a very happy Wire!!

An awful experience of this company sadly. Placed an order with details of required engraving. I wasn’t sure the engraving details had been sent so I emailed and also used their messaging system to confirm my requirements. I received no contact at all so resent both email and message and again got zero acknowledgment. I then received a full refund for my order with no explanation, apology or courtesy message. I would have given zero stars if that were an option for non existent customer service, no communication and total lack of consideration shown for the customer.

Easy to shop, competitive prices. Delivery on time.

Great choice of products at reasonable prices. Easy to navigate Internet site, and quick safe payment. I had a problem with the order, which was not the fault of Bare Bones, it was quickly resolved and my dog is happy with his new bed.

Had to scour the internet to find my dogs favorite toy, absolute favorite toy. Even amazon was out of stock specifically stating they didn't know if and when it would come back. Found it finally through Bare bones pet supplies for a great price and they shipped it to the USA for my dog to enjoy. Many thanks to you! It's the only toy he plays with!

Great product well packed and delivered in good time.

easy to order and product despatched quickly, my dog loves his tug toy!