Bannister In Home Care Reviews 

9
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Home Health Care Service
  2. Disability Services and Support Organisation
  3. Home Help Service
  4. Home Help Service Agency
  5. Aged Care

Written by the company

Bannister In Home Care is a trusted provider of premium home care services, committed to supporting seniors and older adults with disabilities in leading independent and fulfilling lives within the comfort of their own homes. With a reputation for excellence, we cater to a diverse range of clients, including those with home care packages, NDIS participants, private clients, and individuals who choose to self-manage their home care packages. Our comprehensive suite of services is designed to meet the unique needs of each client. We offer personal care, domestic assistance, social companionship, transport, meal preparation, and respite care. Our team of highly trained and compassionate caregivers ensures that each client receives the highest standard of care, tailored to their specific requirements and preferences. At Bannister In Home Care, we understand the importance of flexibility and choice in home care. That's why we provide the option for clients to self-manage their home care packages, giving them greater control over their care and the ability to tailor services to their individual needs. We recently reduced our fees for self-managed home care packages, making our services more accessible and affordable. We proudly serve a wide range of locations, ensuring that high-quality home care is available to those who need it most. Our service areas include Sydney, Wollongong, Shellharbour, Mid North Coast, Gold Coast, Brisbane, Far North NSW and the Sunshine Coast. This allows us to bring our exceptional care to clients across a broad geographic area. As a trusted provider, we are dedicated to maintaining the highest standards of care and client satisfaction. Our commitment to quality is reflected in the positive feedback we receive from our clients and their families, and we continuously strive to improve our services to better meet their needs. Whether you require assistance with daily living activities, companionship, or specialised care, Bannister In Home Care is here to help. We are passionate about enhancing the quality of life for our clients and providing them with the support they need to live independently and comfortably at home. Choose Bannister In Home Care for reliable, compassionate, and personalised home care services.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(9)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service is provided on time and…

Good service is provided on time and communication is excellent 👍

7 May 2025
Unprompted review
Bannister In Home Care logo

Reply from Bannister In Home Care

Dear Eithne,
Thank you so much for your lovely review! We’re so pleased to hear you’re happy with the service and communication. It’s always our goal to provide reliable, timely support, and your kind words mean a lot to the team. We truly appreciate your trust in us.
Warm regards,
The Bannister In Home Care Team 👍😊

Rated 5 out of 5 stars

Exceptional attention and service

“Excellent service! The team at Bannitser In-Home Care is professional, caring, and truly dedicated. Highly recommended! Thank you for your outstanding care and support!"

1 November 2024
Unprompted review
Bannister In Home Care logo

Reply from Bannister In Home Care

Thank you so much for your wonderful feedback! 🌟
We’re truly grateful for your kind words and thrilled to hear that you’ve had such a positive experience with our team. Providing professional, caring, and dedicated support is what we’re all about, and it means so much to know it’s made a difference.
Thank you for recommending us—it’s the highest compliment we could receive!
Kind regards,
The Bannister In Home Care Team 🧡

Rated 5 out of 5 stars

In Home Care Service

In Home Care Service - Exceptional!! The Case manager follows up on requests, in a timely manner. Follows up with Home Visits on a regular basis, with recommendations for further services for in home care if applicable.

28 June 2024
Bannister In Home Care logo

Reply from Bannister In Home Care

Thank you so much for sharing your experience with Bannister. We really appreciate it! We know there are many home care package providers out there to choose from. So glad that we can be there to support your family.
Many thanks
BIHC

Rated 5 out of 5 stars

No problems and fast/immediate response…

No problems and fast/immediate response to any request.

12 September 2024
Bannister In Home Care logo

Reply from Bannister In Home Care

Thank you so much for your 5 star review of Bannister. We appreciate that you choose us to be your Home Care Provider. Many thanks.

Rated 5 out of 5 stars

Bannisters are the best!

Bannisters are caring and efficient at all times, I feel very safe with them

11 September 2024
Bannister In Home Care logo

Reply from Bannister In Home Care

What a fabulous recommendation. Thank you so much. We are so glad you have chosen us to be your home care package provider and are touched that you feel safe with us.
Wishing you well from the team at Bannister In Home Care.

Rated 5 out of 5 stars

Extremely helpful and make this process…

Extremely helpful and make this process easy for client. Very professional and caring.

31 July 2024
Bannister In Home Care logo

Reply from Bannister In Home Care

Thank you so much for your positive review Helen. We really appreciate you sharing your experience with Bannister.
Best wishes to you and your family.

Rated 5 out of 5 stars

Happy with Bannisters

Happy with Bannisters. They help me keep things in order and anything I miss they seem to notice and inform us. Julianna is wonderful at her job.

26 July 2024
Bannister In Home Care logo

Reply from Bannister In Home Care

Thank you for your kind words. We are so grateful that you choose Bannister In Home Care as your home care provider.
Julianna is such a special part of the Bannister team. Glad she is there to help.
Best wishes to you and the family.

Rated 5 out of 5 stars

A team of genuine caring professionals.

A team of genuine caring professionals.

8 February 2024
Bannister In Home Care logo

Reply from Bannister In Home Care

Thank you so much for your glowing review Adam. We really appreciate you choosing us as your home care package provider. We understand there are so many home care providers to choose from in Sydney, and are sincerely grateful you are with the Bannister In Home Care family. Best wishes

Rated 5 out of 5 stars

Bannister has staff that genuinely…

Bannister has staff that genuinely care. After having met the staff responsible for caring for the elderly these people are truly exceptional and go above and beyond. I would have no hesitation is recommending this company.

1 July 2024
Bannister In Home Care logo

Reply from Bannister In Home Care

Thanks so much for your kind words Mimi. We really appreciate you sharing your experience. Wishing you all the best.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look