Banner Department Reviews 

215
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and stunning design of their custom wedding banners, noting that finished pieces look incredible. People often mention that the final products look even better than expected, bringing their unique ideas and sketches to life perfectly. Consumers also share fantastic details about the customer service and smooth communication maintained from start to finish. Reviewers really appreciate how patient, attentive, and accommodating the staff are when working through various design iterations and personal requests. Many individuals note that these beautiful keepsakes become cherished statement pieces for their special celebrations and homes afterward.

What people talk about most

Product

People report positive experiences with product, highlighting the fantastic quality and stunning workmanship... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their custom banners.... See more

Service

Clients share positive opinions on service, highlighting amazing and phenomenal experiences from start to... See more

Staff

Consumers find staff to be positive, highlighting incredible dedication, communication, and craftsmanship... See more

Customer service

Reviewers express high satisfaction regarding customer service, highlighting superb communication and design... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a custom banner for our wedding. Amy turned our rough sketch and various ideas into a great statement piece for the day and to hang on our wall afterwards! They were more than acco... See more

Rated 5 out of 5 stars

Absolutely smashed it! From the initial contact to the final product, I cannot fault these guys for what they do at all - their attention to detail, quality and communication were spot on. I’ve alread... See more

Rated 5 out of 5 stars

The banner department, did such an amazing job of designing and making our wedding banner. They managed to pull a beautiful design from my very vague description and then we're ridiculously patient wh... See more

Rated 5 out of 5 stars

We asked the team to produce a banner for our wedding (to be a family keepsake afterwards) and Amy and Joe were so prompt with their communication all the way through. We went through a couple o... See more


Company details

  1. Banner Store

Written by the company

UK designer and maker of wool felt banners and pennants for creative people and businesses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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Asks customers to review

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4.9

All reviews

(215)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing! We had a few issues with the banner but Sarah was absolutely amazing, she sorted everything out for us straight away and kept in contact every day to keep us updated!

30 July 2024
Rated 5 out of 5 stars

I ordered a banner for our wedding

I ordered a banner for our wedding - customer service was great and the ordering process was very easy. Discussed the design and saw a mock up beforehand. The order has just arrived and we couldn’t be happier with it!

19 July 2024
Rated 5 out of 5 stars

Perfect gift!!

I ordered a banner as a surprise for my partners birthday. The ordering process was so easy and the team were really helpful. When it arrived I was blown away with the quality and how amazing the design looked. The banner is currently in its new tattoo studio home and looks amazing! We can’t wait to take it away on conventions! Thank you banner dept!!

21 June 2024
Unprompted review
Rated 5 out of 5 stars

We loved the banner department

We loved the banner department. Amy helped us to choose our design and made it fit perfectly to us. It was the perfect addition to our wedding day and it not hangs proudly in our living room. It make me smile every time I see it.

13 June 2024
Rated 5 out of 5 stars

Banner Department were so helpful

Banner Department were so helpful in the design of our banner as we went through a few designs before finalising! We've received our banner and couldn't be happier, it's going to be perfect for our event and beyond! Thanks so much x

28 May 2024
Rated 5 out of 5 stars

Absolutely no faults!

Communication was amazing, they were more than happy to go back and forth with design editing etc to make sure I was happy. Final outcome is STUNNING and such good quality. Highly recommend these guys for small businesses, weddings, even just at home decor! Will definitely order from them again!

10 May 2024
Rated 5 out of 5 stars

Love our banner

Love, love, love our banner. We had a custom banner made for our wedding and the team followed an initial sketch that we had scribbled, which evolved into something that was perfect for our wedding day. We absolutely loved having it as our top table backdrop. It will now hang in our home in pride of place. Would absolutely recommend Banner Department for any type of banner need - business, wedding, life event. The team were accommodating, helpful, creative and were open to changes, so that it was perfect.

24 April 2024
Rated 5 out of 5 stars

Fantastic experience start to finish!

Fantastic experience start to finish. Amy was amazing, informative and friendly. I sent a loose description of an idea for our banner and the first draft was perfection, they just read our mind. Arrived quicker than expected and looks absolutely brilliant.

5 April 2024

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