Bank Park Reviews 

I can only describe this company as a bunch of SCAM artists. My son got a parking ticket from them for non-payment, he had a debit from his account but no ticket as evidence so had to pay the PCN. Then last week, another !! this time he’d taken precaution had the receipt, a photo of the machine as he paid and his bank transaction - no excuses this time. Yes, they have cancelled the ticket with overwhelming evidence, however it does feel like they issue random tickets knowing people don’t keep receipts & struggle to evidence they have paid.

Trying to contact this company is impossible. I tried to pay a reduced amount but it only accepts the original charge. Any phone number just takes you to an automated system. Why can't you speak to a person?

I paid for my parking and accidentally made an error with the reg number. contacted bank park before they issued the PCN to make them aware. they still wanted me to pay a hefty fine which I tried to appeal I contacted them on 10 plus occasions and all my emails were ignored - their appeal website is broken and they did not give me any warning or time line on my email appeal with them and only responded after a month of ignoring me to say my case was with debt collectors. I had to pay £170 as I was bullied into paying or risk a CCJ and higher costs for a service that I actually paid for. They run a pretty good scam by giving paying customers no real method of appeal and ignoring all their correspondence until they can palm it off to debt collectors and retrieve the max. 3 months of mental torture and anxiety for me, a pregnant young woman who has had to pay a weeks wage to avoid further penalisation after all routes of support and appeal failed to give me my options or explain my position.

Awful company. Completely scam everyone by only having automated contact options, no ability to speak to anyone.

This is probably illegal. The appeal form for parking charges doesn’t work, then they increase the fine when they aren’t supposed to - parking charges should be put on hold when an appeal is made.

Unacceptable.

Awful company paid for a parking ticket yet still got fined, disregarded my email. The fact that I explained it was an important hospital appointment which ran over 17 minutes to be precise they didn’t care.

This company are fining me for failure to pay for parking even though I have all the proof I DID pay!! Emailed to advise was told I had entered wrong code into to the app advised again I did NOT use an app I used THEIR machines (as I have done for years) they then apologised for the error and said as a “good will gesture” I can just pay the £20 admin fee! Replied to say I should never have received the fine so why should I pay? Never received a reply. Now received debt collect agency letter for £170 for a non payment for parking I have the proof of payment!!! So called this company to be told it would be out on hold and they would query this on my behalf have now received an email saying tough you have to pay the £170. Please tell me how this company are getting away with breaking the law? They have sent me a FAKE fine I paid for parking that day I have proof of this I have their email saying sorry for the error now they are saying they want £170 from me. I have sought legal advise and have been told this company is acting unlawfully as there are MANY cases of similar fraudulent events by both is Bank parking and ZZPS I have NOT broken the parking company rules I paid for the use of parking as requested they are now breaking the law by fining me and threatening me with debt collection when they have received the appropriate payment and proof of such!! They do NOT get back to you and hide behind fake allegations. Have reported to relevant teams

I agree with all these complaints. I parked in a carpark that had virtually no signage - it did not comply with the British Parking Association rules for ensuring paid parking was made clear and visible. Had never been to the area let alone the supermarket - it was dark and raining - and the only signage was half way down the carpark at low level and not visible at all from a distance. They had large yellow signage about 2 acres away at a sidelined part of the carpark. So they know what is required! I completely agree with the others that this company deliberately make parking signs difficult to see - and when you are used to going to supermarkets who don't charge for parking - it is even easier to miss.

Despite the fact the did not provide a reason for turning down my challenge and going to adjudication (which just said you have go figure even though the signage was not compliant - public money going to that service btw) and it saying there is no increase to the charge when going through adjudication - when I went to pay - they had upped the charge.

Will call them but agree - they are non compliant and it's time that they were called out. Happy to join any group to action their manipulation of government guidance.

Charged for parking at a venue that had no signs inside and not informed when bought ticket for event. If that isn't bad enough they charge an extra £1.50 to pay the fine.

PENNINE FIVE SHEFFIELD - This car park should in no way pass a health and saftey check! My car has been written off as On friday of last week I was on Level D in the carpark. I was turning my car round to park in a free space when i hit/smashed into a low concerete barrier which had 'NO' warning signs or anything on it (other low barrier has yellow suck on signs, others were just on the floor!) The low barrier was only approx 1m 20m. I have attached pictures showing my smashed windscreen and winscreen barrier(insurance company have written car off due to the damage to the windscreen pillar) Another car has done the exact same thing the same day or day before as there was a load of windscreen glass on the floor. Im currently in contact with the health and safety tema at sheffield council. Have tried calling the car park no answer and have contacted them through there website no reply yet. If you are the other person that hit the pillar or anyone else who has done the same please leave your number on a review and I will be in touch. Dangerous car parks like this should not be around in 2025!!
TO UPDATE YOU I RECEIVED ONE EMAIL RESPONSE FROM THEM AT THE START SINCE THEN NOTHING - ABSOLUTE SCAMMERS AND THIS CAR PARK IN SHEFFIELD NEEDS SHUTTING DOWN BY HEALTH AND SAFETY CURRENTLY COUNCIL HEALTH AND SAFETY INVOLVED

Can’t give a minus 10 score. Further to my review two weeks ago still no response- have spent 195 minutes on phone waiting for an ‘advisor’ but have to leave message which is never responded to. Anyone fancy setting up a group to get this lot on TV and let the country know about their deceit??

Parked wonky, slightly over 2 bays, due to an obstruction, needed to be near a certain shop for health reasons, so chose to park by obstruction. not causing a problem as rest of car park plenty of spaces as early afternoon midweek, £60 fine. Does it get any lower.

Had misfortune to use one of their carparks near Wembley Central. Car park had only one payment machine which was faulty with no staff around to help. Emailed them the very next day with photo from ticket machine showing £1 amount due and wanting to pay. Was ignored and 3 weeks later got a PCN demanding £100.
Also sent email to their enquiries twice and got no reply.
This speaks to their business model (fine customers on any pretext, ignore customer emails sent to their enquiries) and clearly explains why they are called Bank Park.

Absolute cowboys. Minimal signage that is inappropriately placed resulting in a PCN. When challenging it they ignored all points raised and bully you into paying the fee. Scumbags. 1 star is too high.

Similarly to other users, I encountered issue with the pay machine which appeared out of order. Received a fine which I contested to no avail. It is very hard to get hold of someone and when you do, they are not interested.
Appalling company

Absolute scammers
£60 fine for parking slightly on the white line of car park box even though the car park was mostly empty

Parked in the Pennine Five car park every day for work. Couldn't pay the £6 fee on exit one day because the machine had frozen, received a parking fine which I responded to explaining the situation with photographic proof, now I have a court letter saying I owe £264.24.....Absolute robbing B*****DS

Market Place shopping centre, Burgess Hill, West Sussex.
Upon entering the aforementioned address, a sign stated to register a blue badge at the payzone. I had to do this on behalf of the disabled gentleman. The machine at the payzone to register stated OUT OF ORDER and to register via email. This was not possible as no connection!
I went to look for the management office to report and surprise, surprise no one was there!!
once home I emailed them with the details and photos and reminded them under the equality act 2010 the operator must anticipate the needs of disabled motorists and make reasonable adjustments in accordance with the act!!!!
They acknowledged my email....but I have had dealings with these cowboys before and knew what was coming ...an order to pay for £100 !!!!!!!
Another email from me and they quickly backed down and removed the fine.....with the wording "we are prepared on this occassion to cancel this PCN" !!!
The sheer audacity when we followed their protocol and this was fabricated out of thin air!!
How are they allowed to continue to run this cartel!!!!!

Total rob dogs! Sent me a parking ticket through the post that didn't make any sense. So tried to contest it. No reply! Tried again to email and call, again completely ignored. Ended up paying it as the date for early payment was up. This was over a week ago. Still no replies from them. Looking at other reviews I can see these are completely rogue. At least dickie turpin wore a mask.

I received a parking fine from Bank Park for not paying a parking fee at the market place shopping centre in Burgess Hill , I have a Blue Badge and I parked in the correct parking area I also had registered with Bank Park approximately 18 months ago to park in this car park, I sent about 4 emails with photos of my Blue Badge and explained all the details to the company and tried to phone a few times but could never get a response, as the 14 day limit was getting near I decided to pay the £60 before it increased to £100 a few days later I was pleased to get a email from Bank Park saying they would be refunding me the payment of £60 and also adding my vehicle and Badge to the free parking exemption for this car park.

Bank Park did do the right thing on this occasion but could have made it a it more easier by just acknowledging they hade received my emails, but with all the bad reviews they receive it’s only fair on this they did come out acting very well, and I received the £60 paid into my account with 48 hours.

Paid the fine have the proof but then get a letter saying to pay the balance, the balance is 0. No phone number to contact them. Complete pirates.
Edit
After bombarding them via their Facebook page they have now confirmed I paid the fine.