Bank of Baroda Reviews 

224
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the general service, citing unexpected deductions, hidden charges, and a lack of reliable support. Reviewers frequently encountered unhelpful and rude staff, reporting inconsistent information and a general unwillingness to assist. The bank's customer service was widely criticized for being unresponsive and ineffective, and its website and net banking services were often found to be slow, outdated, and difficult to navigate. However, some customers noted positive experiences, particularly with certain UK branch staff, who provided excellent, professional, and courteous service.

What people talk about most

Service

Reviewers express widespread dissatisfaction with the service, describing it as the "worst bank" they have... See more

Staff

Consumers find staff to be negative, with many reviewers describing employees as rude, inconsistent, and... See more

Customer service

Customers had negative experiences with customer service, often citing poor performance, bad behavior, and a... See more

Payment

People report negative experiences with payment, citing issues such as denied deposits due to KYC not being... See more

Website

Customers consistently note negative experiences with the website, with many reporting that the system is... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bank of Baroda deducts money as soon as I deposit funds, without any proper explanation. They keep cutting small amounts like ₹100 or ₹200 regularly, and this time they deducted ₹1600 straight away.... See more

Rated 1 out of 5 stars

I am a Canadian NRI and have an NRE account with Bank of Baroda (BOB), Shalimar Garden, GZB, UP branch for over a decade. BOB is full of red tape. In my experience, it is almost impossible to do BOB... See more

Rated 1 out of 5 stars

One of the worst banks on multiple accounts: Knowledge across staff is extremely poor; you will get a different answer for your issue from every staff member you approach confusing you further an... See more

Rated 1 out of 5 stars

BOB Card is disgrace to Credit Card industry. Reasons are 1.Phone lines not at gets connected. 2.Person need to wait for long time answering/typing to answers to machines and even then it get tr... See more


Company details

  1. Bank
  2. Private Sector Bank

Information provided by various external sources

Bank of Baroda is an Indian state-owned International banking and financial services company headquartered in Vadodara in Gujarat, India.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

224 reviews

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No history of asking for reviews

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1.4

All reviews

(224)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad service provided by allahpur…

Very bad service provided by allahpur prayagraj branch staff and BM (Surendra sankhala) BM was also not supported he said that to go from this counter to that ... She don't know how to talk with customer she used abusive language I have a photo of that BM and that lady also .. and I already gave the request of selling update in October but it was not updated till now it's month of March after completing completed 5 month ...

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Fatehabad Road Agra Bank of Baroda is…

Fatehabad Road Agra Bank of Baroda is the worst bank. Its manager, Sumit Chandra, is very rude and lacks basic communication skills. He behaves disrespectfully with everyone, does not do any work, and does not help customers at all. I don't understand how he was hired as a manager. Such a person should be removed from the system

5 February 2025
Unprompted review
Rated 5 out of 5 stars

"Exceptional Customer Service by Ms. Priya Suri at Bank of Baroda, Shrusti Branch"Today

Today, I visited the Bank of Baroda branch at Shrusti, Mira Road, Thane, Maharashtra, to assist my uncle with an issue. My uncle, who is undergoing dialysis and unable to visit the branch himself, had mistakenly written the wrong account number on an RTGS form. At first, the staff informed me that the process could not proceed via a third party and suggested rewriting the cheque, which would have been a significant inconvenience for my uncle given his health condition.

However, the situation took a positive turn thanks to the exemplary support of Ms. Priya Suri, the Senior Branch Manager. She was lightning-fast in resolving the issue, displaying exceptional professionalism and compassion. She even took the initiative to speak directly with my uncle over the phone to clarify the matter and offered further assistance if needed. Her willingness to go above and beyond truly stood out.

I would also like to acknowledge the efforts of Mr. Shaikh, another staff member, who guided me and ensured the matter was resolved swiftly. The entire experience highlighted the dedication of the Shrusti branch team towards their customers' needs. My heartfelt gratitude to Ms. Suri and the team for their outstanding service!

4 January 2025
Unprompted review
Rated 1 out of 5 stars

Loan Reevaluation at my expense

Took a personal loan few years ago. Payments are ongoing with zero defaults. With just two more years of amount pending, the bank now wants to do a reevaluation. I have no issue with the reevaluation, but why am I paying 3500rs for it??
This is just a gimmick to make additional money. Now they keep calling and harassing to give a confirmation.

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Worst bank…

In my experience Bank of Baroda is very worst and worst service given ever. Staff behavior worst too.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Worst service

Worst service ever seen in my life.
I went to the BANK OF BADORA,HIMACHAL PRADESH KANGRA branch. i told to the staff to print my passbook he said he has lots of work to do so u have to wait,i waited there over atleast 45 min ,in between the time i requested him to print the passbook he said i will done it later if you want the print wait untill my work done , so he finished his long (45 min) work first. Later the bank was about to close(5PM)He took atleast just 40 sec to print my passbook because it was just 1 page print , and later i said if you did this before i could save my time . He angrily said why you need the statement and asked soo many stupid questions .the tone of the employee is very angrily and unprofessional,i felt like prisoner and very embarrassing.i made a big mistake of open the account in this bank,
I REQUESTED TO THE PEOPLES PLEASE DONT OPEN YOUR ACCOUNT IN BANK OF BADORA

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely useless bankyou can…

Absolutely useless bank BOB you can get better service and response from fish market than this unprofessional bank . Shame on you CEO and all Directors learn something from western banks go out there and visit your Branches and experience fish market service.

I am trying to register mobile banking for the past year and keeps repeating same question and keep sending OTP.
What a complicated system development😡
You guys are shame to India 🇮🇳
Because BOB don’t care about their customer, because they think we are stupid like them.
You don’t deserve any stars.

You can write to me for more information.

24 November 2024
Unprompted review
Rated 1 out of 5 stars

worst experience bank of baroda in…

worst experience bank of baroda in kkaradi branch . i applied for home loan provide all the doc . got approval also but the branch didn't disburse the amount for that reason i got penalty from builder when i try to do loan from other bank they bank manger and contact person sachin ahir ask for money to provide builder noc .it was very worst experience. and bank manger was rude on me finally i provide money to them for NOC .

13 November 2024
Unprompted review
Rated 1 out of 5 stars

This poor ass bank wants your money

This poor ass bank wants your money, they can get your account to “-” like it's their own, their international payments system is fked up its done manually, means if your company or someone sent you money from a foreign country this sheetass bank will take ages just to verify the transaction like 5 buisness days? Weren't we livin' in the era of blazingly fast transactions, maybe it's because it's Indian, useless bank anyways don't open your account here

18 October 2024
Unprompted review
Rated 1 out of 5 stars

Vahiyat

Vahiyar , gatiya , bey bad service if you want open ac in bob bilkul mat sochna bat krne ki tammez nai he kisi me jo yaha jov krtw he gatia service

15 October 2024
Unprompted review

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