Bank of Baroda Reviews 

I have had a few dealings with BOB UK. I recently had Chetna dealing with one of my fixed deposit accounts and I can say she was really helpful, knowledgeable and ensured she was on top of things every step of the way. She is based in the city branch. I would highly recommend to book an appointment with her. Customer service was top from her.

Bijal

Useless bank
It took me 3 days to get originals
After paying back my loan
Manager at bob(rishali branch bhilai) is an illeterate fellow.
Worst services

I had an appointment today in london branch , i m writing here what i received the best service ever in uk branch. Chetna is the gem of the branch very polite and big salute of her patience and kindness. I really cherished the appointment thank you BOB .

ugly service and tech- neither app or web experience is good; regret opening an account here

Bro there system is wasted all time I have to wait for 3 hour just to open a account even there was no rush in the bank

BOB Card is disgrace to Credit Card industry.
Reasons are
1.Phone lines not at gets connected.
2.Person need to wait for long time answering/typing to answers to machines and even then it get transferred those will be disconnected abruptly/not answered.
3.Customer Care executive dont care. Answers are given were rudely and carelessly. If ticket raised have a resolution time of Max 5 working days. If you call after 3 working days, then you are told to wait for 2 more working days and then check.. What kind of service this is

I contacted customer care and the person name is Anurag, at midnight 2’o clock I contacted because I got emergency situation and one of my frd transfer money to me and not credited and I need to transfer to other frd as his uncle in hospital but everyday midnight the BOB Application always in maintenance, I ask anurag to give me solution but he is sending same mgs that sorry for inconvenience, apologies for inconvenience, instead of understanding the hospital emergency situation and need to transfer the money, but unfortunately not got any help from customer care ( Anurag) and not even from bank of baroda. Very bad experience. Here no have options for photo add otherwise I have chat screenshot as well.

I recently visited your branch and was assisted by CHETAN from central London branch .I was very impressed with her professionalism, patience, and courteous behavior. She clearly explained all the procedures and made the entire process smooth and efficient. Her excellent customer service reflects very well on the bank. Thank you for the great experience.

Baroda branch is not functioning efficiently. The overall process is extremely slow, and the employees often display rude and unprofessional behavior. It appears that they do not value customers’ time, which causes inconvenience and frustration for the people visiting the branch.

Very poor customer service

ONE OF THE THIRD CLASS BANKING
SERVICE OF INDIA'S BANKING HISTORY

I unfortunately have been a 13 yr client of "BOB Kenya Ltd.", as they currently refer to themselves. Their organisation is best described either as incompetent or incredibly careless. I had a joint account with my Mum, due to an inheritance from my Father who was working in Kenya. My Mum who also passed away, more recently, is still on the account even though I have email confirmation after submitting the relevant documents that she was removed. When I went to request access to my account to make a transfer, in order to keep it active, their customer service choose to not respond for months. By the time of their response my account was dormant. Almost 2 yrs later I am about to retain a lawyer to release my money so I can terminate this toxic relationship. "BOB Kenya Ltd" at some point either by Government requirements or internal changes requires an account holder to now have Kenyan ID or a work permit, neither of which I possess. Instead of formally informing legacy customers they no longer qualify to hold an account, so they can provide the required documents or give them the opportunity to transfer their funds, they did nothing. This "institution" will only cause you stress, invest elsewhere, somewhere you are considered and respected as a real person.

A good paying bank in india

Pathetic customer service. My BOB world app hasn't been working for over a month. I am an NRI customer and have complained many times. While they say, it's fixed, it's not. Every time I try to log in, i get a random text message for which I get charged INR 100. I have paid nearly INR 6000 during this time and still it's not fixed. Their customer service has no idea what *service* means. India wants to attract more and more NRIs to bring money to India and with this kind of service, I would not recommend anyone this bank ever.

I'm very disappointed with this bank's branch kalitakuch,Kamrup,Assam workers.....They don't give any response.......

"Extremely disappointed with this bank. I noticed unauthorized charges on my account and immediately contacted customer care, but was told there was nothing they could do. As someone who works hard and struggles financially, even a small amount matters to me. It's shocking that such a large bank can be so careless and dismissive of their customers' concerns. I would never recommend anyone to open an account here. This experience has been nothing short of frustrating and disheartening." real time bastard

I have an NRE & a Saving Accounts in Bank of Baroda Delhi area since last 25 years.
internet Banking of BoB is a Nightmare, a headache, always difficulty in logging, asking to reset of PW multiple times.
i have Account in ICICI which is very user friendly and easy to operate, Staff is Great and Cooperative.
I have visited few Branches of the Bank Baroda, and the conditions are very unhygienic and poor, leakage in ceiling, most staff is uncivilized and seems very busy. Some Staff Haryana Speaking are the Worst and looks like totally Uneducated. I believe such people should be in the field caring the Cattles.
BoB top Management- please do not hire the Hindi Speaking Staff (mainly Haryana, UP) in City Branches. send them to Rural Branches. Such Staff are bad for BoB image.
infact, i found the Peon, Office Assistant, Security Guard of Branch well behaved than Staff.

This bank has just made a joke out of my time. I don't know how my phone number is registered as someone else's number in their data and they keep on calling all day in every 10-15 minutes.
Every time istg
I keep on repeating that's its my number not someone else's. And every freking time they tell me it will be registered it will be registered. But... How come they call me 10-15 times in a day.
And even if I answer that freking call they have to audacity to tell that they will register my name and call me 10-15 times again 🤯
I have been fed up
And it's not 1st time
They call me continuously from 1st of month till 20th of month and this to every month!!!! From past 6-7 months

The BOB App is useless. They never share bank statement on the registered email id. I can only check the balance.