Banff Boutique Reviews 35

I would give NO STARS. They doubled my order for a black dress and a pant suit. Terrible quality. terrible fit. Material is cheap. No replies. No returns. Pricey lesson to learn.

Do not buy from these people. It is the cheapest crap, I wouldn’t even use as a duster!!! Then they want you to pay for the return which is expensive then they try offer you a deal which is a joke
A total rip off and scam. Do not buy from them!!!!!!!!

If I could give lower than a one star I would. A total SCAM! Absolutely shitty merchandise quality and the hole is too small to get your head through. Trying to return and just getting a big run-around even though they claim 'hassle free returns' on the website. Then they are saying you can only return within 15 days even though they will not send me the return form. The website clearly says 30 days. BUYER BEWARE!!!!

i ordered 2 items that came to $161 can .. when they arrived sizes were off but most of all very POOR QUALITY shirt looked great in the photo what i received as 100% synthetic very poorly made .. the hoodie a bit better but sleeves way to long .. asked for a refund ended up getting only 20% back .. now not responding to my emails that i want to return both items for a full refund.. very poor customer service cheaply made in china .. no such boutique in banff

Anything with the name Banff and boutique is fictional! Prices are great because the quality is very poor and sizing is erroneous! This is not a legitimate company and it is not located in Canada. This is called drop shipping! You send in your order and the order comes from us sweat shops in China. It is impossible to return items. They say you must contact them and they( the company) will get back to you with an address. I sent multiple emails requesting an address in China to return my items and I never heard from them! I was able to have my purchased amount returned to me by my credit card company. This company also goes under the name Vail boutique, Calgary boutique and so on. Buyer beware!

Fake site. Cudos for the effort, though. Not in Canada. No express shipping. No replies to emails. Merchandise not received. Don't even think about trying to buy anything here.

Scam. Only Sell junk. Not Canadian owners. From CHINA.
Absolute garbage !!!

I have not been to the store in Banff, but BEWARE OF ONLINE FAKE SITE! It pretends to be from a store in Banff but it steals their pics and makes VERY CHEAP AND UGLY knock-offs. I am bitterly disappointed and will have to PAY to return it somewhere outside of Canada. It came from China... God only knows what the ultimate cost will be.

This company is a scam !!!
Do not order from it!
Their product is junk !!
They are not located in Banff
Their product comes from China.
When asked for a refund they said I had to pay for shipping back !!
Disgusting

I wish I could give them -100 stars. Absolutely the worst clothing ever. Just garbage. A jacket I paid 90.00 for wasn't worth $10.00.
Big scammers.
DO NOT get scammed people

Garbage customer service, very prompt to reply in the beginning and now I have tried to return the junk I received and no response

Total scam! I purchased quite a few items and after I paid for it I realized it was not in Canada. I canceled my order an hour after it was placed. Their policy states you have up to 3 hours to cancel the order. I got reply to my message to cancel my order saying it was already processed and on its way, but they couldn't send me tracking. I told them not to send me a single thing. The did send to items in two separate shipments. The items are so cheap and are not winter boots. I called my credit card company and they have reversed the charges. I still have to finish sending in copies of emails to support my claim.

Ordered a grey fox hat for Christmas gift. Came mid January. Had no weight to it..when I opened it, what I saw was a JOKE. It was so cheap and useless..no lining in the hat and it didn’t fit on my head. No tags on it. Lost $60 for this rag. Didn’t look at all like the photo except maybe the colour!! Use it for a rag. Website is closed..no emails go through for a refund. Just a big SCAM. So angry. I thought it was a store in Banff that I shopped at before.

I wish I would have seen these reviews before I ordered. I realized after I had already ordered that it was a scam. I emailed them but they said my order was already on its way. It wasn’t, and it was coming from China. It took 3 weeks to get it, and it is just cheap junk, as I figured. And it was an ad on Instagram that looked legit. No more shopping on social media sites, they can’t be trusted. Eventually they won’t be able to get people to advertise because nobody will trust the ads, especially since AI websites can be made to look legit.

This is a scam as others have noted! The items are completely different in quality from what is presented. There is no association to Canada or Banff and they are based in Guangzhou, China! If you complain to their customer support, they immediately offer you a percentage back of 10 or 20% rather than take back their items!

Its a scam. I ordered a luxurious looking fox fur hat. I believed it was from a boutique shop in Banff . It says it is real fur. Ordered Dec 15 it was 3 weeks before it arrived on January 6th. It is a dollar store product. Not the quality shown. Its skimpy and quite ratty. Don't order from. Them . No label no special packaging or return address.

Despite my suspicions about online shopping, I pulled the trigger on a purchase from a digital storefront (banff-boutique.com) supposedly Canadian owned and located in Banff, Alberta. Turns out it's a scam. I ordered a fur trimmed winter hat. It arrived, but it bears little resemblance to the product as pictured in the Facebook ad. And there appears to be no way of getting my money back. The hat came in packaging without return labels and I can find no way of contacting the company. Next time I venture into the online jungle, I will check Trustpiilot first.

Please don’t fall for this scam!!! Just reported my purchase from banff-boutique as fraud to my bank. I should have checked trustpilot.com first and read all the warning, my mistake. I have not received my hat and sounds like it would have been garbage anyway. Buyer beware. This is a fake company.

This is a clearance centre for JUNK - fronting as a Canadian based business - based in China - Do Not Order anything unless you pay less than $5 as nothing received was worth more than that.