Bambu Lab Reviews 86,840

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71,077 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and intuitive user experience, highlighting its ease of setup and reliable performance. Many appreciate the fast delivery service, noting that orders arrive quickly and are well-packaged. However, some customers also noted issues with the ordering process, specifically regarding missing parts or defective products upon arrival. There were also mentions of inconsistent delivery tracking and, in a few instances, lost packages.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Many customers praise the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick delivery times... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of products,... See more

User experience

People report positive experiences with user experience. Many customers praise the ease of use, quick setup,... See more

Order

Users describe ambiguous interactions with order. Many customers praise the easy ordering process and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bambu is the top tier of 3D printers. The customer support, ease of access, and thorough service manuals make Bambu the best printers on the market for hobbyists and pros. I only fault them one... See more

Rated 4 out of 5 stars

Good experience however, often filaments are out of stock, when notification for in stock arrives, many times it’s gone again. Packaging has changed from very secure and arrives perfectly to short cu... See more

Rated 4 out of 5 stars

The quality of the product is first rate, and ordering the filament was easy. The new shipping partner isn’t as good as they don’t have realtime shipping information so trying to figure out when the p... See more

Rated 4 out of 5 stars

Ordering was very easy (once items were in stock). Only negative item is the Dutch end delivery company they use (DPD), which does not communicate and has 0 proactivity whatsoever. Why not use DHL fro... See more


Company details

  1. Electronics Store

Written by the company

Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

87K reviews

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Rated 2 out of 5 stars

I put an order in over a week ago and…

I put an order in over a week ago and then one about 5 days ago most over the later order has been received but the first order hasn’t been shipped and I cant get ahold of anyone to check on that. It needs to be easier for people to figure out where their money is going. And also I ordered an AMS system and it didn’t come with a filament buffer there needs to be a warning pop up or it needs to be in big bold letters somewhere

6 May 2026
Rated 5 out of 5 stars

amazing on my second printer with the…

amazing on my second printer with the xd2 from an x1c and i’m still impressed everytime i go out in the x1c 2 years later. the x2d has yet to disappoint! love the dual color print times. definitely the best bang for your buck buck in 3d printing

6 May 2026
Rated 3 out of 5 stars

Painful shipping

I love my printer, just hate the delivery services the store uses. Though, there is some excitement to ordering filament and it could arrive in 2 days via fedex, or 20 days via yun express.

6 May 2026
Rated 5 out of 5 stars

I was happy there was finally a decent…

I was happy there was finally a decent selection of filament. I was also happy about the RF codes. I wish shipping was faster, but it's not worth docking a star as it's fairly quick. The website is easy and I appreciate the email updates on my shipment. Every product I've bought works perfect!

6 May 2026
Rated 5 out of 5 stars

Bambu takes the cake of 3D printers!

Exceptionally fast shipping of my X2D and hands down the best printer I've ever owned. Glad I made the decision to switch to Bambu! Goes to say this brand is now the only brand I will use when considering buying another printer.

25 April 2026
Rated 5 out of 5 stars

Amazing company

It was easy to navigate the website and the bambu handy app and my printer is an amazing machine, I've been running it non stop since I got it. I've ran about 8 fully successful projects from it and have no intention of slowing down any time soon.

26 April 2026

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