BAM Clothing Reviews 

Having previously been a happy customer I hadn't dealt with BAM for over a year after an unsatisfactory experience over the bizarre fit of an item - returned & reimbursed ok but that put me off until yesterday. I decided to give them another try with a Luxe Roll Neck Baselayer (review unrelated to this for now). Initial attempts to log in to what had been my account were fruitless, the related messing around meaning I thought I'd missed deadlines to use a Birthday Credit & a Black Friday discount. Email to BAM brought about (summarising a few emails to & fro) the most helpful and highly satisfactory response, demonstrating 1st class customer service, from Olivia @ BAM & my completing a purchase with c41% discount including a £5 benefit I was wholly unaware of. Excellent Olivia, thank you !

The softest socks I’ve ever owned, delivered quickly.

My wife purchased a hoody for my birthday. Nice weight, good fit. Hardly worn when holes started appearing along seams. Its a yoga hoody that gets used for warm up / down. It really shouldn't start getting holes on the seam at all but if it did through normal wear and tear it should last longer than a few months. I wrote to BAM - never heard anything back. Poor.

UPDATE - On seeing my TP post I was contacted by BAM and on providing evidence of the issue, I was offered a refund, a replacement or gift credit. The response was professional and exactly what you would expect from a company that cares about product and customers. Rating changed to 4 *

Bamboo clothing is my go to shop for yoga clothes- the quality is great, good price point and products last for long time. Their leggings and bras have a great range and last for a long time.
Unusually I had a recent issue with a top and no quibbles customer service. I really appreciate the help Olivia! You really made me feel valued.

I've always been a fan - very comfortable clothes and a good ethical focus - and my recent experience has made me even more so. The comfiest jeans I've ever met, and when the packaging elves had an off day and sent the wrong colour, the customer support team could not have been friendlier or more helpful fixing the problem.

Men's socks look great but not fit for purpose as they don't last very long. Within a few months they had all worn out at heels and I see others have had same problem. Socks bought from perhaps the best known high street retailer are still going strong after at least 5 years of wear.

If there was an option for zero stars that is what I would be giving. The customer service was appalling and rude .Order took two weeks to be delivered and when I sent back for a refund I had to chase it up as they still hadn’t acknowledged that I sent back my parcel. and when I spoke to customer service the lady said that they don’t have the facility’s to give a refund back quickly so it took over two week even though they had the clothing. Also the quality of clothing is poor for this price, for these two reasons I wouldn’t be shopping here again.

Wish I could give no stars!!
Well Mr David Bamboo!
You may be feeling like the bees knees in you shiny new warehouse, however a strong reliable business model is based on customer care, service and reliability.
When my package was incorrectly labelled/delivered and I was in hospital at the time, having undergone major bypass surgery when I notified you and hoped for some help, I never received any response and or assistance. The Royal Mail app sent me around in circles and if you have tried contacting their help line there is a 50 minute wait!
Under the circumstances I feel very badly let down and feel you should have systems in place to cross check names and address and could have been more much helpful.
3 weeks later I am still waiting for my parcel and feel unable to recommend anyone using your company

The owner was in regular contact, anticipating a delay due to operations (moving to another warehouse). The presentation and packaging was pleasing, and the items lovely and soft, just perfect for my Pilates. I am going on to buy underwear next.

Appalling customer service. I've been a customer of Bam for many years. The clothing has largely remained excellent but the customer service has not. I placed an order which was for some reason cancelled but they didn't tell me that they had done this or why, I only found out when I checked my account online. It's taken over 2 weeks and four emails to get a lack lustre response which states there is no such order. However I had sent them the order number and my order confirmation email but this seems beyond them to read and look into.

I've been a loyal customer for years and spent a lot of money with them, but if they are going to randomly cancel orders and not communicate with customers then I'm seriously considering not bothering with them anymore.

I really do love these products. I've now had socks, base layers, bralettes and a cardigan and I love love love all of it!! Lovely quality, good customer service even when things don't go quite right 🙃 just wish I could afford to buy even more. Def recommended

I love the designs and the company ethos. I found the product quality to be very good.

I was disappointed that the company doesn't seem to run very efficiently. I had to chase up my refund several times before it was finally issued. I'm not sure if I would have got it if I hadn't. I sadly won't use them again for this reason.

I bought the bralette and.. I don't see the point in it. It offers no support, everything is still visible through your shirt. It's just if you want to feel like you're wearing a bra without the benefits of wearing a bra. It's literally a decorative piece of clothing that does nothing. It feels nice, so perhaps their other clothing is better.

WHERE IS MY ORDER? I know you’ll be telling me that my order confirmation email has a notice about delays, but it’s not true. My confirmation email says: “ For standard tracked delivery, please allow 2 - 4 working days for dispatch.” - we’re past that and you don’t respond to emails and delete comments on social media all the while I get bombarded by ads of your new collection. If you can’t fulfill, stop pushing it! I just want my order to be cancelled and my money back ASAP. Sort your stuff out and communicate with people!

It's interesting that Bam Customer Services have time to respond to negative comments on this public forum. I emailed them a couple of days ago re the whereabouts of my order and have not received the courtesy of a response. Certainly at the point I placed an order there was no mention of a delay - that came a couple of days after I'd paid - unforgivable. Nowadays I only use retailers that offer good customer service - I won't be using Bam again or recommending them.

This company doesn't understand that nobody cares for the reasons why, we the customers who prepay for goods expect you as a company to deliver. You cannot tell us you have had a warehouse move as if that makes it alright to wait these ridiculous lengths of time to receive an order or update.
The last time I checked this was not a charity so invest your funds in making things happen in an appropriate time frame and to keep promises to customers. Hearing the reasons over and over for the delay is worse than the actual delay.

I saw the delay notice, at the time it said a slight delay, no mention that the delay would be over 14 days that's something different!

My order was 7 days ago and should be dispatched within 2 working days. From reading the other reviews I doubt I’ll be seeing my order anytime soon. Live and learn!

Update following response: I have rechecked my confirmation email and there is no mention of delay. There is now a banner on the website but I’m not convinced that it was there previously, it certainly wasn’t obvious. It will be interesting to see what ‘delayed a while’ means.

Had an email from BAM recently saying at last the wait is over- the autumn range is here. I’m still waiting for my summer order!

Extremely slow to process orders and refunds. Now in a second week, waiting for an order and no sign of it arriving. They have always got a reason- shortage of staff, moving warehouse et cetera.

We used to buy a lot from them, but service has been getting worse and worse. Won’t be using them again.

I ordered jogging pants 2 weeks ago, nothing received yet. I have contacted David 3 times with no response.
Extremely slow and bad service.
Would not order again

Placed an order, which was received and processed and then over a week later, I was informed that the products were out of stock and the delay in process was down to a warehouse move and an increase in orders. BAM used to be a great little company but clearly a bigger warehouse and lots of orders mean more than decent customer service!